Jack Ingram Volkswagen

I must say this was the most pleasant experience I have ever had purchasing a vehicle from picking out the options to financing to taking ownership. ever had purchasing a vehicle from picking out the options to financing to taking ownership. More

The service department employees were friendly and knowledgeable. They were helpful and honest. All around great experience. knowledgeable. They were helpful and honest. All around great experience. More

Jack Ingram Volkswagen and Jack Ingram Volvo dealerships are very clean buildings, the lots are organized, and the vehicles are very presentable. There is no appearance of disorder or carelessness. Such a are very clean buildings, the lots are organized, and the vehicles are very presentable. There is no appearance of disorder or carelessness. Such apparent care leads to the expectation of professional assistance by those who are in sales and service. I received immediate help with selecting a vehicle and all my questions were answered by a knowledgeable, caring, and courteous gentleman who helped me through the entire purchasing process. I am very glad that a friend of mine suggested that I go to Jack Ingram and ask for Mr. J. Terry. More

I wish there was a negative star option. This dealership has the worst customer service & service department ever! My spouse and I were stranded last Thursday, 3 hours away from home. Towed our VW to the de has the worst customer service & service department ever! My spouse and I were stranded last Thursday, 3 hours away from home. Towed our VW to the dealership but didn’t get a call about it until 30 minutes before closing on Friday… only to be told they couldn’t look at it until Monday. If we had known ahead of time we could have taken it somewhere else. I ended up renting a truck & dolley just to drive 3 hours back to the dealership to pick up our car to take to a shop at home to be fixed. NO one came out to even offer help while we were loading our car on the dolley. We asked a man driving a wrecker, delivering a car, to look and make sure we loaded it up and locked it down correctly. When asking to speak with a manager, we were told they were in a “meeting”. PLEASE do yourself a favor and avoid this dealership AT ALL cost!!!!! More

Customer service from the whole team was amazing. Lorraine was amazing from the 1st phone call. Bert was so helpful. The whole experience was great Lorraine was amazing from the 1st phone call. Bert was so helpful. The whole experience was great More

Excellent sales staff. The salesmen were very helpful, responsive, and accommodating. responsive, and accommodating. More

They were very prompt. accommodating and my vehicle was ready with the time period they had discussed with me. The two Service Professionals were a big plus for this dealership as I drove 200 miles round ready with the time period they had discussed with me. The two Service Professionals were a big plus for this dealership as I drove 200 miles round trip to visit them. I will be back More

Service advisor wasn’t great communicating during the week my car was there. Using Car Shield to pay for repair & CS made it stressful. week my car was there. Using Car Shield to pay for repair & CS made it stressful. More

They are always super nice at the 2 front service desk . I know they are extremely busy too! Fred is an awesome salesperson! I know they are extremely busy too! Fred is an awesome salesperson! More

Went in to inquiere and left in a new car More