Jack Powell Chrysler Dodge Jeep Ram - Service Center

I use this dealership routinely (for the past 12 years) for service at every 7500 mile increment and have generally been satisfied. However, my experience with this dealership’s Parts Department was terrib for service at every 7500 mile increment and have generally been satisfied. However, my experience with this dealership’s Parts Department was terrible. Unfortunately, a cosmetic trim piece that I needed for the tailgate (plastic tailgate trim piece) was priced at $85 my 2012 RAM 3500. I purchased it not realizing that I could get the same piece online for $25. Later when the piece came from Dodge (it had to be ordered and shipped), not only did I have to pick it up at the dealership as it could not be shipped directly to my house, but six small plastic fasteners were not included in the price. To make matters worse, each fastener was priced at $4.30. A total of almost $30 for just the fasteners... I returned to the dealership to request the fasteners be included in the total price, but they declined saying that this was not possible. I ended up returning the $85 plastic part that did not include any fasteners, and was charged a $7.50 restocking fee. Ultimately, I purchased the plastic piece that came with all six fasteners online and had it directly shipped to my house in less than four days for a total of $26.92. Beware of buying parts of this Parts Department. More

UPDATE: After my review below, we were immediately contacted by Alyass to give us reassurance that they were working to resolve the issue. The following day we were contacted by Mike- Sales Manager in contacted by Alyass to give us reassurance that they were working to resolve the issue. The following day we were contacted by Mike- Sales Manager informed us they found us two trucks for us to pick. once we picked it, the confirmed shipment and it arrived today. I would like to Thank Mike and Alyass for their immediate action to make sure we were happy customers and Mike being especially patient with me as I admit I was assertive to what we wanted. More

Purchase process was bearable, service has been good. Just had recall work done to replace a windshield washer pump prone to fire on my new 2016 sedan. Amr was technician advisor. He did a fine job fitti Just had recall work done to replace a windshield washer pump prone to fire on my new 2016 sedan. Amr was technician advisor. He did a fine job fitting me in, promised the car ready at a certain time and delivered. I heard a new popping noise after the recall work was completed, when engaging the "flash headlights" feature. I was then shown four other cars that do the same popping noise, and was told it was normal. I've never owned a car that made a popping noise under the hood, near the headlights in my five decades of being around cars, owning 15 of them over the years. Although I took my frustration out on the service dept (my apologies to Amr and the other guy), they actually did a fine job, without too much waiting, and gave the car a much needed wash. Since the recall was issued by NHTSA, I have questioned them about the noise, by design or not. But as far as the dealer, they did what was required by the recall order. As long as there are no other electrical related problems to this car, I plan to keep it during the warranty period and have the oil changes and scheduled maintenance done at Jack Powell. If not, then I switch brands. More

Very satisfied with first check up We took our 2015 Chrysler Town & Country in for an oil change. Omar, the service manager was extremely helpful and professional. We have a small dent We took our 2015 Chrysler Town & Country in for an oil change. Omar, the service manager was extremely helpful and professional. We have a small dent in the door and he suggested a repair person and was kind enough to follow through to make sure we were satisfied with the service we received. More

Excellent Service My car needed oil change and tire rotation! I also asked for my car to be checked because I was soon driving 8 hrs, Kyle kindly offer a curtesy check My car needed oil change and tire rotation! I also asked for my car to be checked because I was soon driving 8 hrs, Kyle kindly offer a curtesy check up. Customer services is excellent, fast and easy! More

quik oil service free from when i bought a used truck Omar was very nice... nice clean dealer ship and waiting area i was there for a free il change from a used toyota tundra i bought from them ! a Omar was very nice... nice clean dealer ship and waiting area i was there for a free il change from a used toyota tundra i bought from them ! again omar was very nice and helpfull ! but 2 things the oil change took well over 1 hour not as it was explaind for the QUIK OIL CHANGE IN A 1/2 HOUR ! this was due to they did not have the oil filter in stock so i guess time was ok since they had to go get a filter .. again omar apologized So the 2nd item was on my 1 !/$ hour drive home i heard slight rattle from front of truck ?? when i got home i noticed skid plate was vibrating .. they had failed to tighten 2 of the 5 bolts bummer ! i borrowed tools and tightened them myself omar offered they would do it but that would be a 2 1/2 hour round trip drive ! i asked if they could do me a vehicle wash the next time i was in for service but no reply to that yet ?? More