Jack Schmitt Ford

They seem to lose interest in customer satisfaction if it actually requires a little time or attention. Had a problem with an aftermarket part on a truck purchased here and they told me they could get me th actually requires a little time or attention. Had a problem with an aftermarket part on a truck purchased here and they told me they could get me the part I needed to fix my truck. They replaced my mirror with one they said had all of the cameras and sensors to enable the cross traffic and blindspot safety features on my truck. The mirror they sold me had none of those and now my dash lights up with the systems that don't work and their only answer is that they told me " all sales are final" and " it may not have all the features of your present mirror " , both of those statements are complete fabrications. They acted like they were my last hope and that I was desperate for any part. Both are incorrect. I went there first because I mistakenly thought they were Ford professionals and would be best suited to get the replacement part I needed, my mistake. All they had to tell me is that they couldn't handle it and I would have easily gone elsewhere. I looked myself online and found a more appropriate mirror in literally 5 minutes. Their parts department was a severe disappointment and their management even more so. After several voice-mails and two handwritten notes the general manager never had the decency to even return a call to have any kind of discussion. His opinion seems to be " you wasted $1200 on useless mirrors because of us but oh well " More

One of the best car buying experiences I have ever had. Chris B. and the team were exceptional! Chris B. and the team were exceptional! More

I made a annual check on my car and they do not make a good job, after a few days after I start to have problem with the battery I call them for explain the problem but they do not help me , no support , good job, after a few days after I start to have problem with the battery I call them for explain the problem but they do not help me , no support , no good customer service , I don’t think I will come back in this place anymore. More

If you need to buy a new vehicle, go see Nick Karateew at Jack Schmitt Ford in Collinsville. He is very knowledgeable, friendly and easy to talk to. He made buying our new Ford Bronco sport a pleasant exper Jack Schmitt Ford in Collinsville. He is very knowledgeable, friendly and easy to talk to. He made buying our new Ford Bronco sport a pleasant experience. More

Alex Garcia and Gary the finance guy at Tri-Ford in Collinsville did a great job for me. Collinsville did a great job for me. More

NICE PEOPLE TO WORK WITH; DEALERSHIP IS CLEAN AND EFFICIENT. I FEEL CONFIDENT WHEN I HAVE MY CAR SERVICED HERE EFFICIENT. I FEEL CONFIDENT WHEN I HAVE MY CAR SERVICED HERE More

I had an appointment set for 8:00am. I requested a couple of recall fixes and an oil change. One recall was a programming change, the other recall was for a heat shield bracket. I also a I requested a couple of recall fixes and an oil change. One recall was a programming change, the other recall was for a heat shield bracket. I also asked for three tie-down cleats to be installed in the truck’s box link. Over eight (8) hours later, I got a call it was done. Except for the box-link cleats. 8 hours for a programming fix, a heat shield check, and an oil change. That seems to me to be a REALLY long time especially given the fact I scheduled the service nearly two weeks in advance. I am very fortunate I have had the option of not having to wait in the waiting room while the work was done. More

The Ford dealership in Collinsville, IL is always so pleasant to work with. They accommodate to fit your schedule and always call before performing a service that may be needed. They always take care of pleasant to work with. They accommodate to fit your schedule and always call before performing a service that may be needed. They always take care of me. More

Jack Schmidt Ford made ordering & purchasing a vehicle both easy & efficient. The service was great from order through delivery! both easy & efficient. The service was great from order through delivery! More