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Jack Schmitt Ford

Collinsville, IL

4.5
555 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 555 reviews

November 19, 2014

Great place, super friendly I went to trade my car in and they gave me better than trade in value, they also worked with my financing and made it a breeze. Damon was a great sal More

by Nikki Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Nov 21, 2014 -

Jack Schmitt Ford responded

Nikki, Congrats on your new Car! We are glad to hear that Damon was personable and professional during your time with us, and that you had a good buying experience. Customer happiness is very important to us, and we work to make sure that we give our customers a fair trade and that they don't feel pressured. Congratulations! The Jack Schmitt Ford Lincoln Team

November 15, 2014

Emily - New Ford Fusion After looking at several cars, I decided on the Ford Fusion Titanium Hybrid. I live about 50 miles from Jack Schmitt, and there are several Ford deal More

by mauerm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Evano
Nov 21, 2014 -

Jack Schmitt Ford responded

Firstly, we really appreciate the opportunity to earn your business, and the time you took to visit us over other dealerships. We're glad to hear that you enjoyed your experience at Jack Schmitt Ford Lincoln! Emily, along with the rest of our team, is very knowledgeable about the vehicles they represent, and are always happy to answer any questions. Our team works to ensure that the customer does not feel pressured to purchase a vehicle when they visit. We believe that the car buying experience should be enjoyable, not a chore. We are glad that you consider us the exception to the stigma. Thank you again, and Congratulations on your new Ford Fusion Titanium Hybrid! The Jack Schmitt Ford Lincoln Team

November 14, 2014

outstanding service! Clint was absolutely amazing! Made the purchase so easy! I would buy every car from him! Friendly, helpful, and patient! Outstanding service! I am b More

by melanierenae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes
Nov 21, 2014 -

Jack Schmitt Ford responded

Melanie, Congratulations on your new Ford Edge! We are happy to hear that Clint was friendly and courteous during your time at the dealership, and was able to make purchasing a car a stress free experience. We would be glad to answer any questions, and look forward to the opportunity to earn your future business. Thanks again, and Congratulations on your new Edge! The Jack Schmitt Ford Lincoln Team

November 13, 2014

New Vehicle Purchase I recently purchased a 2013 Dodge Grand Caravan from Jack Schmitt Ford. We had a terrible experience with Auffenberg. We spent literally an entire d More

by tbull29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Smith
Nov 21, 2014 -

Jack Schmitt Ford responded

We absolutely appreciate the opportunity to earn your business, and congratulations on your 2013 Grand Caravan. It is our top priority to consider the wants and ability of our customers, and work to ensure that we provide them with the best options. Our customers are the most important thing, and we always do our best to ensure a happy dealership experience. We are also glad to hear that Jim was able to help you and your wife find the vehicle you were looking for. We would be happy to answer any further questions and look forward to helping with any service needs. Thanks again, The Jack Schmitt Ford Lincoln Team.

November 13, 2014

A fun first time buying experience! I enjoyed my time at the dealership. I learned a lot about the car buying experience and enjoyed every step of the process! Emily was very friendly, a More

by Davidweber622
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Evano
Nov 21, 2014 -

Jack Schmitt Ford responded

We're glad that you enjoyed your time with us! The car buying experience can often be confusing, but we always make sure to explain each step so that the buyer is aware of what is going on. Our staff works to take away any buying pressure and is always happy to answer any questions. We do not believe the purchase is the end of the line, and make sure to maintain contact with the customer after the buying process should they have any questions or concerns. We believe that the customer is a vital part of our business and work to ensure that everyone has a great experience, even after they've purchased a car. Please do not hesitate to call Emily or any of our team members, should you have any future questions. Thanks again and Congratulations on your new car! The Jack Schmitt Ford Lincoln Team

November 12, 2014

Happy with Harkins :) After months of searching on line. Finally settled on a Ford Escape.Found one at another dealer and was very disappointed in the service and didnt pu More

by normalindsey1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins, Jason Lyons, Jaime Stack
Nov 21, 2014 -

Jack Schmitt Ford responded

We would just like to start off by saying congratulations on your new vehicles! We are so glad to hear that you were able to find the exact car you were looking for, both you and your husband. We really appreciate the time you took to travel an hour and a half giving us the opportunity to earn your business. Our salesmen pride themselves on always maintaining a high level of professionalism and courtesy towards everyone. We try our best to ensure that there is no buying pressure when you visit the dealership, because buying a car should ALWAYS be a positive experience! Damon and Jason are both wonderful members of our team, and we are all glad to hear that they were able to help you and your husband. We would be happy to answer any additional questions, should you have any. Thank you again and congratulations on your new vehicles! The Jack Schmitt Ford Lincoln Team

November 11, 2014

best customer sevices Damon was good help us find a car that we were looking for for a good price . Had something for may kid to while we wait. Damon was the only that came More

by ojones143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Harkins
Nov 21, 2014 -

Jack Schmitt Ford responded

Congratulations on your recent purchase! We're glad to hear that you enjoyed your time here at Jack Schmitt Ford Lincoln. Damon is a great member of the team, and we're happy that he was able to help you with the vehicle you were looking for. We would be happy to answer any additional questions that you may have. Thanks again and congratulations, The Jack Schmitt Ford Lincoln Team.

November 11, 2014

Service is what sets them apart Every major dealership sells cars for about the same price. They all offer the same incentives. The different is the people. I have never had a bad e More

by Trmarler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Evano
Nov 21, 2014 -

Jack Schmitt Ford responded

We are glad to hear that you had a positive experience at our dealership! Emily is a wonderful member of our team and is great with customers. Customer service is extremely important, and providing a positive car buying experience is essential. Transparency throughout the buying experience is something that we work tirelessly towards because it ensures the customer is getting exactly what they were told. We are so happy that you like your new car and would be glad to answer any additional questions for you. Thanks again and congratulations on your purchase, The Jack Schmitt Ford Lincoln Team

November 09, 2014

An Awesome place to buy a vehicle! Our buying experience at Jack Schmitt Ford was second to none. Both Justin Elmore and Clint Haynes were not only professional, but they treated us li More

by smokies2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Haynes, Justin Elmore
Nov 10, 2014 -

Jack Schmitt Ford responded

We are so happy to hear that you had a wonderful experience here at Jack Schmitt Ford Lincoln. It's great to hear that Justin and Clint were professional and friendly during your visit. We value customer service and always work to ensure that the customer is appropriately taken care of during the buying process. We appreciate the great feedback and look forward to future business with you. Thanks again, The Jack Schmitt Ford Lincoln Team

November 08, 2014

Amazing Experience! It was an absolute pleasure to deal with Russ Sebastian and Jamie Stack at Jack Schmitt Ford. They were more than willing to work with me and help acc More

by Nicholas Wade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Sebastian, Jaime Stack
Nov 10, 2014 -

Jack Schmitt Ford responded

Nick, Congratulations on your new vehicle! We always love to hear feedback from our customers, especially when they've had a great experience. We are glad to work with customers to make sure they get exactly what they want and are happy with their purchase. We're happy to hear that Russ and Jamie were helpful during your time at the dealership and were friendly and courteous. Our team values customer service greatly and would be happy to answer any additional questions! Thanks again and congratulations, The Jack Schmitt Ford Lincoln Team