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Jack Taylor's Alexandria Toyota - Service Center

4.4

189 Lifetime Service Reviews

3750 Jefferson Davis Highway, Alexandria, Virginia 22305

189 Reviews of Jack Taylor's Alexandria Toyota - Service Center

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May 26, 2017

"Excellent service - great dealership"

- JJM

Jack Taylor puts his name on this dealership because he stands behind his product and his service. I've been going here for over ten years and in the very, very few times that I was not completely happy with their work, they went out of their way to make it right with me. They are big enough to be able to accommodate your service needs quickly, but small enough to still care about each and every individual customer. I recommend them without reservation. And for what it's worth - no one gives back more to the community than Jack Taylor.

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Recommend Dealer
Yes
Employees Worked With
Simpy Behl
May 30, 2017 -

Jack Taylor's Alexandria Toyota responded

It makes me very pleased to see you had a wonderful experience at Jack Taylor's Alexandria Toyota. We strive to ensure our customers receive exceptional service every time. If there are any ways we can improve, please feel to contact me directly at 703-797-5375. Thank you for choosing Jack Taylor's Alexandria Toyota and for being a valued member of the Alexandria Toyota family. ~~~John Reilly: Operations Manager

March 01, 2017

"EXCELLENT SERVICE!!!"

- Pat Robinson

I give this rating because I consistently get exceptional customer service from Jerry Gerdes and I need to share these compliments about him. Jerry is knowledgeable about service being provided, patient in explaining the service, realistic about the time estimates for service, informative about service changes required based on unexpected problems identified, attentive to his customers, and he is very personable. He uses these qualities with all of his customers as I have observed him for several years skillfully providing these qualities to us. He makes me feel as if I am the only customer he has as he expeditiously attends to my service requirements with the highest level of skill, efficiency, and professionalism. Jerry is the best and one of the top 3 reasons that I will purchase my next Toyota from Alexandria Toyota.

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Recommend Dealer
Yes
Employees Worked With
Jerry Gerdes
Mar 20, 2017 -

Jack Taylor's Alexandria Toyota responded

Thank you for sharing your positive service experience about Jerry with us. Making sure you receive exceptional customer service is our main priority. Thank you for continued business and opportunity to serve you. To help us improve, please feel free to contact me directly at 703-797-5375 with any suggestions or concerns. Thank you! John Reilly: Operations Manager

January 31, 2017

"Outstanding Service from Chriss Hazard at Jack Taylors SC. "

- mercedes1973

My wife's SUV needed the 30k mile service. After being told how much it would cost at another dealer I decided to schedule it at Jack Taylors' Alexandria Toyota. I was impressed by the level of customer service I received there, from the minute I pulled in to their state of the art service bay. I was greeted by the service writer who quickly checked me in. Mohamed explained what would be done to my car and the time it would take to do it. I decided to wait at the customer lounge witch was very cozy and had many amenities internet connection, private desks, wi-fi, refreshments. The service on my car was completed ahead of time, and below what I would have paid elsewhere. Chriss Hazard and his staff should be commended for their courteous, friendly and professional manner. I usually take my cars to Lexus from now on I will save money and get better service by my friends at Jack Taylors' Alexandria Toyota. I highly recommend Chriss Hazard and the team at Jack Taylors Alexandria Toyota for all your Toyota/Lexus Service needs. V/R William Toloza M-B CPO Consultant

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Recommend Dealer
Yes
Employees Worked With
Chriss Hazard, Mohammed
September 30, 2016

"can't even remember to put the truck back together"

- RayCho

Horrible, can't really say much more, wish i could leave negative stars. I took my car in for the 20k mile service, at which point they changed the oil, keep in my the truck was bought brand new and dealer serviced its entire life. I was just looking underneath the truck and they left off part of the skid plate that covers the oil drain plug. this is unacceptable! even more so as this was done on toyota's flagship $85k SUV. i have zero faith in the technicians and quality control at jack taylors toyota. if they can't replace a cover who's to say they filled the oil correctly, changed the drain washer, assembled filter and put all of that in right, or did they even fill it correctly. no way would i trust jack taylor's to touch my bicycle let alone my land cruiser

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Recommend Dealer
No
Employees Worked With
service and lube tech
July 18, 2016

"Service"

- Fly2014

Acknowledge very quickly Very friendly, Shop is very organized very cleane and COFFEF center I like very much,of course managers are try to push some expensive work.

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Recommend Dealer
Yes
Employees Worked With
Mohammed Jsbir,Sayed Nader.
July 10, 2016

"Been using Jack Taylor's service since before Rt 1 location"

- joanne

I have bought several Toyotas and continue to use Jack Taylor's repair as a result of their excellent service. Simpy is outstanding and I almost always work with her. Have also had excellent service with Gerry. They are prompt, informative, and if something unexpected occurs, I know immediately, and the staff step up to make sure everything works for my convenience, such as getting a loaner car if necessary. I have occasionally used other repair places, but have always come back to Jack Taylor's shop.

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Recommend Dealer
Yes
Employees Worked With
SImpy mainly, and Gerry from time to time
June 24, 2016

"Great Service"

- Toyotagirl

Owning Toyotas for over 20 years and having Jack Taylor servicing them has always been a good experience. Problems were dealt with efficiently and fairly. I could not be more pleased.

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Recommend Dealer
Yes
Employees Worked With
Simpy Behl
June 11, 2016

"Horrible!!!!!!"

- Ajayb New

About a week ago, I went to Jack Taylor's toyota alexandria dealership for a routine service. I supposedly serviced the car for free since I had a "complementary routine service" offered by Toyotacare, offered for a new toyota owners up until 25K miles. They handed me the service order invoice and I reviewed the invoice , and it showed that all the routine service , "including oil change have been done." A day after I left the dealership, shockingly, I noticed that the oil looked as dark as a soil, because they haven't changed it. I reviewed the complementary offer brochure and other print-outs I was given at the time I bought the car. It is explicitly stated in the printouts that "toyotacare will provide all the routine services up until 25K miles at no cost to you" The service schedule was also clearly stated as every 5k miles routine service including oil change. So, I went back to this dealership a week after and explained my concerns, particularly why they lied to me on the invoice stating that they changed the oil. But everyone I spoke from the attending reps/ Mohammed/ up to the supervisor/Chris/ kept throwing bogus informations that aren't consistent with the vehicle manual and toyotacare complimentary offer service schedule. They also have dishonored the complementary offer, so they asked me to pay for the oil change. They gave me a bunch of reasons that aren't explicitly stated on the complimentary offer to avoid any claims. This isn't just the first time I have been cheated with these guys. I also had horrible experiences at this location with my other car. But I just kept going there since it is too close to my home. The bottom line is, If you happen to come to this location ,ESPECIALLY with a foreign accent, seeking for service of any kind, you are on the WRONG place!!!! I would suggest you better think twice before you dump your valuable asset in to their hand.

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Recommend Dealer
No
Employees Worked With
Mohammed
June 02, 2016

"Jack Taylor Toyota Service"

- Jman777

I purchased my Highlander in 2009 from Carmax in Maryland. I've had all of my service performed at Jack Taylor Toyota in Alexandria. Simpy my service representative is awesome. She provides amazing service and I will not take my vehicle to anyone else at the dealership. The dealership has an area for me to telework while my car is being serviced. They have a two nice waiting areas, one with a television and another without (peace and quiet for reading). The cashier is open late so if you get off after work 5PM, you can still get your vehicle. If you are looking for a dealer that you can trust to service your vehicle... give Jack Taylor Toyota try.

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Recommend Dealer
Yes
Employees Worked With
Simpy Behl
May 27, 2016

"THe best in town"

- Mgoss

See Gerry in the service department.He is there to walk you through the process.There are never any surprises.He keeps you informed,and only advises you on your car needs.I take all three of my cars to Gerry

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Recommend Dealer
Yes
Employees Worked With
Gerry
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