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Jackie Cooper INFINITI

Tulsa, OK

4.8
758 Reviews

8825 S Memorial Dr

Tulsa, OK

74133

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758 Reviews of Jackie Cooper INFINITI

October 30, 2024

Jon and Joe were great! They didn't try to oversell me and were very responsive throughout the process. Start to finish, it was the quickest car-buying experience I've had. More

by Alex Gifford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Green, Alex Kach, Joe Brock
Oct 31, 2024 -

Jackie Cooper INFINITI responded

Hi Alex, thank you for your 5 star review. We're so happy to hear that Jon and Joe made your car buying experience great! We wish you the very best with your new vehicle, and hope to work with you again sometime! Sincerely, Alex Kach, General Sales Manager

October 29, 2024

This was my first time to do business with Jacki Cooper all of the staff were very friendly and professional. I feel the transaction took more time than I thought is should have compared to some of my prev More

by wporter57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Green
Oct 29, 2024 -

Jackie Cooper INFINITI responded

Hi wporter57, thank you for your review. We apologize that the process took longer than you are accustomed to, but we're glad that overall you had a good experience buying your vehicle here. We hope you're enjoying your new car, and that you will work with us again in the future! Sincerely, Alex Kach, General Sales Manager

October 28, 2024

From Scott Burnett Jackie Cooper INFINITI ***** Star Review Erin Love, Ryan and Everyone in the Service Department are excellent people to deal with. My Infinity started overheating on the 17th and I w More

by scottb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin, Ryan , Jon Green
Oct 29, 2024 -

Jackie Cooper INFINITI responded

Thank you for sharing your experience with us, Scott. We're very glad to hear that Erin, Ryan and our service team were able to get you in, get you a loaner, and get your car back out on the road again quickly and efficiently! We also are glad to hear that Jon found you a car you love, and we hope you'll work with him again when the time comes for your next car! Sincerely, Alex Kach, General Sales Manager

October 28, 2024

Hunter was great! We had a fantastic buying experience and didn’t feel pressured into anything. More

by jeff.arnold.86.86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Garcia
Oct 28, 2024 -

Jackie Cooper INFINITI responded

We're glad to hear that, Jeff! We are glad to know that Hunter helped you have a great buying experience, and we hope you're loving the car. Thank you for choosing Jackie Cooper Infiniti, and we hope to work with you again down the road! Sincerely, Alex Kach, General Sales Manager

October 27, 2024

They acted in a timely manner when ordering my new QX80. Trade in process and paperwork to be signed were fast and efficient. More

by jauschwitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Brock, Grant Geer, Taylor Stogsdill
Oct 28, 2024 -

Jackie Cooper INFINITI responded

Hi Jauchwitz, thank you for leaving us a 5 star review. We're glad that the trade-in process was quick and efficient for you, and we wish you the very best with your new QX80. Take care! Sincerely, Alex Kach, General Sales Manager

October 27, 2024

Excellent staff, highly motivated and always willing to assist with any issue. They respond well in difficult situations and do their utmost to satisvy the customer. More

by LOCKERMANS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Green
Oct 28, 2024 -

Jackie Cooper INFINITI responded

Thank you for the 5 stars, Lockermans. We appreciate your kind words. Customer satisfaction is always our top priority, so we will always do our best to help in any situation! Sincerely, Alex Kach, General Sales Manager

October 27, 2024

This is the 4th Infiniti our family has purchased from Jackie Cooper and Jon Green. I was in a very bad car wreck and my QX70 was totaled. I did a lot of car shopping and test drives at other dealerships. More

by sarah.boldface
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Green, Grant Geer
Oct 28, 2024 -

Jackie Cooper INFINITI responded

Hi Sarah, congratulations on your new Infiniti! We're so happy that Jon was able to help you find a new car after the accident, and we're glad that you're okay! We appreciate your business with us and hope you're enjoying your new car. Sincerely, Alex Kach, General Sales Manager

October 27, 2024

Our experience was great! Taylor was amazing! This was our first purchase from Jackie Cooper. We will definitely be a repeat customer! More

by amy69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Greer, Taylor Stogsdill
Oct 28, 2024 -

Jackie Cooper INFINITI responded

Hi Amy, thank you for sharing your experience with us. We're glad that Taylor was able to help make your first experience here with us great! We hope that you're loving your new car, and we looking forward to seeing you again soon! Sincerely, Alex Kach, General Sales Manager

October 27, 2024

This was our first time buying from Jackie Cooper Infiniti and it was a fantastic first impression. Everyone we met was very polite and friendly, most of all our sales rep, Jakob, who answered or got More

by rico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Brock, Grant Geer, Jakob Ybarra
Oct 28, 2024 -

Jackie Cooper INFINITI responded

Hi Rico, thank you for taking the time to share your experience with us. We're thrilled to hear that you had an amazing car buying experience with Jakob! We truly appreciate your business with Jackie Cooper Infiniti, and hope that you will be back again when the time comes for another new car. Sincerely, Alex Kach, General Sales Manager

October 21, 2024

Very disappointing experience after being convinced they provided excellent customer care. I found it to be the complete opposite. I bought a used car there that had an issue starting just one week after More

by shanespicer
Recommend Dealer
No
Employees Worked With
Hunter Garcia
Oct 23, 2024 -

Jackie Cooper INFINITI responded

Shane, we are sorry to hear of your concerns and frustration! We take all customer concerns seriously. Our goal is for every customer to have an exceptional experience and it sounds like we missed the mark for you. In looking at what happened, it is apparent we had a breakdown in communication and issues with the handoff between sales and service. We apologize for that. A sales manager will be reaching out to you today to work with you on a solution that is agreeable to you. We will take this negative experience and use it to help us get better at what we do, finetuning our process of sales to service handoffs, as well as customer care and communication. We hope you will accept our apology and are willing to work with us on a solution. Thank you for the opportunity to turn your experience around!

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