Jackie Cooper INFINITI

Jackie Cooper INFINITI responded

Kelli, thank you for your kind words concerning your exceptional experience with Margus and the entire Jackie Cooper INFINITI team! We appreciate that you wanted to share your story with us and everyone else on DealerRater!

Jackie Cooper INFINITI responded

We are thrilled to hear you had an exceptional experience with Chris at Jackie Cooper Infiniti! We love hearing that our staff consistently exceeds expectations. Thank you for sharing your story with us and DealerRater!

Jackie Cooper INFINITI responded

We kindly ask you to reach out personally to Jackie Cooper INFINITI General Manager Michael Knotts so he may address your concerns immediately. 918-249-9393.

Jackie Cooper INFINITI responded

It was our pleasure to provide you the exceptional experience you deserve! From Jon Green and the entire Jackie Cooper INFINITI team, we thank you for taking the time to share this with everyone on DealerRater!

Jackie Cooper INFINITI responded

It was an absolute pleasure helping you find a vehicle that met your needs! Thank you for recognizing our Sales Professional Jakob Ybarra and the rest of the Jackie Cooper INFINITI team! We look forward to assisting you with any future vehicle needs!

Jackie Cooper INFINITI responded

Melodee, we are sorry to hear that you didn't find your recent sales experience at Jackie Cooper INFINITI to be exceptional. Please let us assure you that we are a family-owned and operated company with 34 years serving our community. We have an impeccable reputation and we couldn't have done that without having ethical and transparent business practices. We'd love to learn more so that we can resolve any confusion or miscommunication you may have received. We encourage you to reach out to our General Manager directly for a solution. While we appreciate feedback through review sites, one-on-one, direct communication is the best way to handle issues. We appreciate your call. 918-249-9393 Please ask for Michael Knotts.

melb responded

I think the first experience was trusting my salesman. When he introduced the 0% APR on a brand new Infiniti after perusing the used ones. With 0% APR, I was convinced I would go that route. When I asked what the monthly payment would be for the cost of the car, he said he would have to go and ask his manager for that info. He came back with a $1,015/mo which I trusted must be the mo pymt. I mean I’m buying a new car for a specific price at 0% APR. OF COURSE they did the correct math. After being escorted to the warranty guy, with an extra warranty suggestion, my $56k car became a $68k car. Red flag. I started doing the math on my phone and found that the $56k car payment at 0% APR including fee for paperwork was actually $961. I inquired why would they come up with a payment $54 more, the warranty guy said I had agreed to that monthly price. In addition, the 3 warranties that were presented were less than $6k but somehow they handed me papers to sign that totaled $68k ($68k-$56k=12k). When they realized I was going to walk, they brought the manager in to tell me that his computer isn’t able to calculate at 0%. All this after they had handed me papers to sign and I started discovering all this and didn’t sign. Of course, I now don’t trust anyone and I did not purchase any warranties. Super disappointed with my experience. On top of everything after stressing to both salesman & warranty dept to NOT send anything to my physical address. I don’t use my physical address at all. I get my mail stolen. I only want to use my mailing PO Box address. We have to have your physical address but assure you your title docs will be sent to your PO Box. They were sent to my physical mail box. I do not see your ethic there. Would have liked to have purchased warranties but parameters changed and information was not made clear and everything handwritten on paper showing me was taken away. On top of everything that happened I was told that it was expense out of their pocket to deliver my new car to Guthrie from Tulsa and that I saved several hundred dollars because they were covering those costs. Why? At first, you acted like it was something you do then it became an expense I was saving and you were doing me a favor. I don’t need your favors. Really. It undermines Infiniti’s reputation and makes me think twice about ever buying another. Whereas, the biggest proponent for the purchase was the service team in Oklahoma City that have consistently had loaners available, team has walked me through what necessary repairs need to be made and what repairs I don’t need saving me headache and lots of unnecessary costs to my other Infiniti and I have been really happy with them (Reggie) except they wouldn’t help me put the baby’s car seat back in (that’s my only complaint). The Oklahoma City sales staff is a whole other experience that forced me Tulsa’s way because I was not getting any calls back at the Okc location and, when I physically went in and sat with a salesman and they didn’t have any used vehicles but 4 at the time. He mentioned nothing about the 0% APR on new. And weeks went by with never a call back or follow up. Nothing. When I contacted the sales manager he acted friendly like he was going to help me, handed me off to another sales employee who sent me an email of one singular used car but fine print was so tiny I could not even read details. When I replied to email about more information on the one singular car that was emailed, I never received an email response back or call. The one good thing that Tulsa had was that their listings on their used vehicles were well thought out, easy to read and peruse through via cell. Next time I’ll check out Cadillac. Or Lincoln.

Jackie Cooper INFINITI responded

Thank you so much for sharing this with us and everyone else on DealerRater! We appreciate you!

Jackie Cooper INFINITI responded

Thank you for sharing your exceptional experience with John Taner and the rest of the Jackie Cooper INFINITI staff with everyone on DealerRater! We are ecstatic that exceeded your expectations and appreciate you!

Jackie Cooper INFINITI responded

Libby, thank you for sharing your experience with Jon Green and the Jackie Cooper INFINITI team. We are glad to hear you had an exceptional one in Sales. We apologize that our Finance process was less than exceptional for you, however. We thank you for your patience in that process. All of our Finance Managers are following manufacturer and dealer expectations of presenting all warranty and insurance options to every customer. We understand that the products may not be desired by all our customers but most do appreciate the opportunity to learn about them and to be able to add them on if needed. We hope you understand that your finance manager was proceeding as expected. We thank you for allowing us to meet your vehicle needs and look forward to assisting you again in the future!

Jackie Cooper INFINITI responded

Thank you for sharing your story! In depth detail services are not always available right away, depending on the timing of your visit or how long you have to wait on. We apologize that we were not able to get one done before you headed back home, 7 hours away. However, all purchased vehicles do receive a complimentary on-site detail at the time of delivery and your 'new' pre-owned vehicle looked amazing before it left. We were glad to have been able to meet your vehicle needs and we look forward to assisting you again in the future!