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Jackie Cooper Imports

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.8
5,027 Reviews
If you're searching for Mercedes-Benz, or Porsche in Oklahoma, look no further than Jackie Cooper Imports. Our award-winning dealerships in Tulsa, OK have a tenured staff in sales, service, and financing to provide you everything you need to enjoy a premium automotive ownership experience.
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9393 S Memorial Dr

Tulsa, OK

74133

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Showing 5,027 reviews

December 22, 2023

Jackie cooper is very helpful not only in picking the right vehicle to buy, but then extra helpful in learning how to operate the new car! More

by JTURNER13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Hicks
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Dec 27, 2023 -

Jackie Cooper Imports responded

Hi JTURNER13, Thank you for your 5-star review. We are glad to hear our team made your buying experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

December 22, 2023

Overall it was a pleasant experience buying my car at Jackie Cooper. It was nice to leave a dealership without feeling like I had been taken advantage of. The salesman was great to work with. I will see More

by ronaldkendrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Nasem
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Dec 27, 2023 -

Jackie Cooper Imports responded

Hi ronaldkendrick, We appreciate your kind review. We are glad to hear you had an excellent experience with us. We are looking forward to working with you soon. Take care. Sincerely, Ryan Knotts, General Sales Manager

December 22, 2023

The staff at Jackie Cooper was great in helping us complete a long distance transaction. Quick replies and clear communication without hassle. More

by PHILIPWESTPHAL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerrid Cook
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Dec 27, 2023 -

Jackie Cooper Imports responded

Hi PHILIPWESTPHAL, Thank you for your kind review and 5-star rating. We are glad to hear you were satisfied with your buying experience. We hope to see you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

December 22, 2023

Everyone at Jackie Cooper is a professional and very helpful. We wouldn’t buy anywhere else! More

by DPGLIDDEN
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nizar Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David the computer wizard., Ed Hicks, John Rine, Danny Diaz
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Dec 27, 2023 -

Jackie Cooper Imports responded

Hi DPGLIDDEN, Thank you for your 5-star review. We are glad to hear you were satisfied with your buying visit. We hope to see you soon. Take care. Sincerely, Ryan Knotts, General Sales Manager

December 21, 2023

Blayne and this dealership consistently wasted my time and didn't or couldn't meet my expectations. - I requested making this transaction in-person at the dealership but that didn't happen due to their t More

by koolmag97
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Blayne Hetro
Report | Print
Dec 22, 2023 -

Jackie Cooper Imports responded

koolmag97, we truly are sorry to hear of your concerns! According to our detailed communication records, all items you mentioned were discussed at length with you and approved by you before the vehicle was delivered. We were transparent that the short timeline for sale of the vehicle to you was based on the low offer made on the vehicle. This season, vehicles are in high demand. If you wanted us to accept that low offer, we knew we needed to get the vehicle delivered to you as it would have been purchased before you could have made the trip to the dealership. You were agreeable to that. Our communications show that your request for delivery included two dates, both provided by you, and a timeline of 5-7:30pm. The vehicle transport was not available on the first date but was on the second date you provided. The small delay of delivery was due to our desire to send the vehicle to detail one more time, to take care of some water spots we noticed and disclosed to you. This too was approved by you. We all were aware that delivering the vehicle to you without that detail would have met the 5-7:30pm request. Since the detail would only delay the delivery less than an hour, we decided to give the extra attention to your vehicle, with your approval. You were very particular in your requirements for making this purchase and we were happy to accommodate them all with no additional cost to you. We are sorry to hear that you didn't feel we met your expectations. We do appreciate you and that you chose Jackie Cooper to meet your vehicle needs. We hope that you will be happy with it for years to come!

Dec 28, 2023 -

koolmag97 responded

Thanks for the response JCI. However, the response statements are not completely factual. I also have detailed communication records. JCI was not completely transparent prior to charging my credit card and receiving the wire payment. I authorized a charge of $3K on my credit card to hold the vehicle with the understanding I would make the trip down to Tulsa to make the exchange and complete the transaction. Only after the credit card charge was I notified that the transaction must occur prior to November 30th. It was furthermore explained that if I backed out, I forfeit the $3K. Many of the items I “agreed” to were because I was forced to accept JCI’s terms, or from my understanding, lose my down payment money. According to Blayne I was required to talk with their finance team. I waited over an hour for that to happen. Why did I have to talk with a finance person when this was a cash deal? I thought the conversation was to confirm the wire transfer was complete, but the real reason was not to go over those details, rather to try to sell me extended warranty items. Transparency, I declined all of those offers. Two days prior to delivery Blayne texted "...I just spoke to the carrier and everything is double and triple checked and set for Wednesday, He'll be there around 5:30." Only on the day of delivery was I notified of water spots, no mention in all the days prior. The water spots that supposedly took hours to fix and delayed delivery of the vehicle, was the cause for missing the delivery window I agreed to (5-7pm). At the time I explained I had a work client event that night, hence the reason for the specific delivery window. The delivery was late by 45 minutes, which required me to leave my work event early. For delivery of the vehicle, Blayne even suggested at one point that I leave my vehicle in the driveway and put the keys in the mailbox. The delivery driver would do the same with the Porsche. That is very concerning that a professional would even suggest something like that, as that is the equivalent of leaving keys to a house under a floormat! It was explained that the title would normally take 2-3 weeks to mail, whereas I was required to surrender my trade-in title at the time of delivery/vehicle exchange. I would have never agreed to that if I would have known of this requirement prior to down payment. After delivery of the vehicle, it should be noted there were long lapses in JCI’s communication. Blayne’s excuse was he had been sick for a week. During that period of time was there not another sales professional that could have followed up? Also, after texting to inquire about the delivery of the title I received a response from Blayne after two days saying “I’m just seeing this text”. It takes two days to see a text? Per my last text with Blayne, I requested the tracking number for delivery of the title. I never received the tracking number. In your detailed communication records is it noted how Blayne lied to me? After I expressed extreme dissatisfaction with JCI’s delivery schedule, I told him he was wasting my time, and that “time is money”. I suggested in consideration of my time, and having to be “flexible” numerous times, he send me some sort of compensation. He agreed he would buy me my first couple of tanks of gas and send gift cards for QuikTrip. No gift cards have ever been delivered to me. Note, in the Porsche North America survey sent to me it listed numerous items that were not performed or even offered to me. For instance, all the items related to vehicle orientation.

Dec 28, 2023 -

Jackie Cooper Imports responded

Thank you again for your comments. Jackie Cooper is a family-owned and operated business with a culture of ethics and honesty. While no person or company is perfect, we believe we did everything in good faith and in the interest of transparency. We would not be in business for over 32 years if we operated any other way. We are sorry to hear that you still are unhappy with your experience. We stand by our people and our policies/processes as they are 100% customer-focused. We do wish you well and hope that your vehicle brings you the joy you were looking for.

December 20, 2023

Everyone was very professional and welcoming. It was exciting to see my car on the showroom floor with a quite dramatic presentation or unveiling! More

by cassie5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nizar Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendall Taylor, Danny Diaz
Report | Print
Dec 21, 2023 -

Jackie Cooper Imports responded

Hi cassie5, We appreciate your 5-star review. We are glad to hear you were satisfied with your buying experience. We hope to see you soon. Take care. Sincerely, Ryan Knotts, General Sales Manager

December 19, 2023

This was our first Porche purchase and will definitely not be our last. The whole buying experience was easy and the entire team made it so exciting. The customer service was above and beyond! More

by christiecrawley22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nizar Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendall Taylor, Danny Diaz
Report | Print
Dec 20, 2023 -

Jackie Cooper Imports responded

Hi christiecrawley22, Thank you for your 5-star review. We are delighted to hear you were satisfied with your buying experience. We hope to see you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

December 19, 2023

Great Experience with Emily at Jackie Cooper! I would recommend anyone to contact them for exceptional service. More

by ZACKK55
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nizar Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Jachim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Jackie Cooper Imports responded

Hi ZACKK55, We appreciate your 5-star review. We are delighted to hear your car-buying experience with Emily was excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

December 18, 2023

We had a great buying experience with Charles, he was courteous and professional. He made buying a vehicle actually enjoyable! Highly recommend Jackie Cooper and Charles! More

by travis.windler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Nasem, Austin Bright
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Dec 19, 2023 -

Jackie Cooper Imports responded

Hi travis.windler, We appreciate your kind review. We are delighted to hear you had an excellent buying experience with Charles. We hope to work with you in the future. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

Dec 19, 2023 -

travis.windler responded

Ryan, Austin called and resolved my issues and I have edited my review to reflect the professionalism and courtesy your dealership has shown. Everyone there has made the experience of buying a car very enjoyable. You will absolutely get our return business! Thank you for everything!

December 18, 2023

David was great and provided excellent assistance helping my wife pick out the perfect car for her. He is very knowledgeable and easy to work with. They were very helpful to come our house and explain all t More

by BOBATEVE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Jackie Cooper Imports responded

Hi BOBATEVE, Thank you for your 5-star review. We are glad to hear David was excellent in finding the vehicle right for her. We are looking forward to seeing you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

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