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Jackie Cooper Imports

Tulsa, OK

4.8
5,221 Reviews

9393 S Memorial Dr

Tulsa, OK

74133

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5,221 Reviews of Jackie Cooper Imports

April 04, 2018

Scheduled service Very professional and courteous. Completed scheduled service in one day. Extra clean inside and out when pick up car. They even programmed our new gar More

by larry.lyster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kayser
Apr 06, 2018 -

Jackie Cooper Imports responded

Larry, that you for the feed back! We are happy to hear that Mike provided you with excellent care. We look forward to seeing you again! Mark Lorentz, Service Director, 918-249-9494, mlorentz@jcitulsa.com

April 04, 2018

Ed Hicks Rules! This was our sixth car purchase from Ed Hicks at Jackie Cooper. Can’t imagine buying a car anywhere else! Thanks so much to all involved. More

by ROBANDKATHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Hicks
Apr 07, 2018 -

Jackie Cooper Imports responded

Rob and Kathy, that you for the feedback and your repeat business. We are happy to hear that Ed and the rest of the staff always take such great care of you. Steve Lujan, General Manager, 918-249-9393, slujan@jcitulsa.com

April 04, 2018

So so great! To say the least Jackie Cooper is amazing! This was my first time buying a car and they did everything in their power to get me EXACTLY what I wanted. More

by sdallen0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Green, Ronald "Scott" Regan
Apr 06, 2018 -

Jackie Cooper Imports responded

We are happy to hear that we were able to meet your expectations and that Jon and Scott provided you with excellent service and were able to find your perfect car! Thank you for your feedback! Steve Lujan, General Manager, 918-249-9393, slujan@jcitulsa.com

April 04, 2018

Excellent buying experience From the time my wife met Brian the salesman and showing her the car to the purchasing the vehicle, everyone was professional and courteous. Best ever More

by T.D.BERGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Tisdale, Brian Goss, Steve Lujan
Apr 06, 2018 -

Jackie Cooper Imports responded

Thank you for the feedback! We are happy to hear that you and your wife had such a great experience and that Brian and Amy took such great care of you! . Steve Lujan, General Manager, 918-249-9393, slujan@jcitulsa.com

April 04, 2018

Gaston is outstanding Mike Gaston is a very professional and personable sales representative. He quickly responded to our questions when we called to followup on the vehic More

by OU#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Tamras, Michael Gaston
Apr 06, 2018 -

Jackie Cooper Imports responded

We are happy to hear that we were able to meet your expectations and that Mike and Doug provided you with excellent service. Thank you for your feedback! Steve Lujan, General Manager, 918-249-9393, slujan@jcitulsa.com

April 04, 2018

Porsche purchase - awesome customer service Jackie Cooper was a fun experience to purchase a used vehicle out of state. We flew into the Tulsa airport where Doc from Jackie Cooper offered and pi More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Boling, David " Doc " Sumrall
Apr 06, 2018 -

Jackie Cooper Imports responded

Adam, thank you for the feedback. We know purchasing a vehicle out of state can be stressful and we are happy to hear that Doc, Amy and Doug made the transaction a fun experience! Steve Lujan, General Manager, 918-249-9393, slujan@jcitulsa.com

Jul 30, 2018 -

Adam responded

Overdue response. The vehicle issue described was discovered after a local dealer inspection after car was brought back home. I wanted to follow-up sooner but better late than never. The car did go through a full Jackie Cooper Porsche 100 point inspection and was shown at purchase. Due to my oversight, the car had a bad clutch and flywheel. Quick facts: 1. Test drove the car prior to purchase - yes 2. Weather conditions - below 20 degrees F with summer tires. 3. Driving Experience during test drive - drove casually due to low temperatures 4. After purchase experience - entered the highway and after 20 minutes of driving, the car was jumping revs in 6th gear on the highway around 60-70 mph. 5. Due to my ignorance, excitement and weather conditions - I assumed this was due to summer tires and low weather temperatures causing the wheels to lose traction. Hence, i carried on driving carefully. This would continue through the trip home, assuming its tires since it was -4F. 6. Back home - stored the car until warm weather took place and problem continued. 7. Porsche dealer inspection done - clutch and flywheel bad, out $5,500 In conclusion, all though the dealer took care of me, were polite and showed a 100pt inspection which assured me the car was in good condition. The repair set me back extra. Also, the documents for inspection were gone from my packet. Lesson learned. No matter how polite someone is and assures you everything is great, sometimes need to take a step back and do your due diligence on the purchase. Car has been repaired out of my own expense. Runs great and still love the car. Just hoped the dealer was more honest and transparent on such a necessary repair.

April 04, 2018

Great buying experience We have purchased 5 vehicles with this dealership and the same salesman. We have had great customer experiences in buying a new vehicle and servicing More

by bcariker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy in sales along with Jeff THE sales mgr
Apr 07, 2018 -

Jackie Cooper Imports responded

Thank you for the feedback and your repeat business! We are happy to hear that Tracey and Jeff always provide you with great service. Tim Hensley, General Manager 918-249-9393 thensley@jcitulsa.com

April 03, 2018

Lee's 2013 Cayenne Service 3/30/18 Sarah Keenan and team found time to work me in without a scheduled appointment. I traveled to Tulsa on business, and had a tight timeline. Sarah was a More

by TURBOCAR0420
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nizar Khaled, Sarah Keeton
Apr 07, 2018 -

Jackie Cooper Imports responded

We are happy to hear that we were able to meet your expectations and that Sarah, Cliff and Nizar provided you with excellent service. Thank you for your feedback! Steve Lujan, General Manager, 918-249-9393, slujan@jcitulsa.com

April 03, 2018

5 Star Service at Jackie Coooper Jackie Cooper provides the best and easiest customer service ever! They are dependable, friendly and fast. They always go the extra mile to please th More

by DHA4141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Taylor
Apr 07, 2018 -

Jackie Cooper Imports responded

We are happy to hear that John always provides you with great service. Thank you for the feedback. Mark Lorentz, Service Director, 918-249-9494 mlorentz@jcitulsa.com

April 03, 2018

2012 LINCOLN NAVIGATOR THE SUV HAD MORE BAD SPOTS THEN SALESMAN SAID THERE WAS , HE DIDN'T SAY ANYTHING ABOUT DENTS ON ROOF EDGE AND BIG SCRATCH ON REAR CARGO DOOR FROM GARA More

by RONMICSAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JUSTIN SNELLING
Apr 07, 2018 -

Jackie Cooper Imports responded

I am very sorry you did not receive the level of service we strive to deliver to each and every customer. I can be reached at 918-249-9393, or by email at slujan@jcitulsa.com, if you would like to speak with me in person. Steve Lujan, General Manager

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