Jackie Cooper Imports - Service Center

Really, really bad warranty work! Took 2018 Boxster in to have headlights replaced under warranty. The headlights were replaced but the next day I had an error message on the dash to Took 2018 Boxster in to have headlights replaced under warranty. The headlights were replaced but the next day I had an error message on the dash to check the daytime running lights. Found that neither the left or right running lights were working. Returned vehicle back to the service center and was told by the service rep that the technician had failed to transfer a control module from each of the original headlight units to the new units. I collected the vehicle after the control units were installed but upon inspection of the lights and bumper at home, I found that the gap between the bumper and fender panels was noticeable wider on the passenger side than on the driver’s side. Looking into the issue, I found that the technician had failed to reinstall two metal spring clips that are meant to help hold together and align the bumper and fender panels. Had to return the vehicle a third time to the dealership to have this issue rectified. Very poor QC and workmanship for such a simple job. More

Sarah had everything ready when I brought my Macan in to have the oil changed. A loaner car was ready to go all I had to do is sign the loaner paperwork. Took about 10 minutes have the oil changed. A loaner car was ready to go all I had to do is sign the loaner paperwork. Took about 10 minutes More

Came in for the A1 service for my vehicle and Frank was able to get me in & out within 1hr while I waited. Made sure you things went smoothly. able to get me in & out within 1hr while I waited. Made sure you things went smoothly. More

Excellent customer service. Enjoyed the 2019 loaner car! Very surprised Frank offered to help me to transfer my groceries from the loaner car to my car. I have low back issues so this helped me tremendously Very surprised Frank offered to help me to transfer my groceries from the loaner car to my car. I have low back issues so this helped me tremendously! Got a message about my tire pressure on my way back home. Not sure why the tire pressure was off after maintenance, but your service department responded right away with input & a call back. Thank you! More

Great friendly service. Cliff always makes sure all my questions are answered and helps with making sure i have a rental so I’m not without a car during service! questions are answered and helps with making sure i have a rental so I’m not without a car during service! More

They always do a great job. Wait was a little long-2 hours. They should ask if you want your car cleaned before they do it. I had just spent $37 the day before and it was spotless. Caught them before th hours. They should ask if you want your car cleaned before they do it. I had just spent $37 the day before and it was spotless. Caught them before they got to it ! More

Only MB service in town. Service B - expensive. Employees - good! My receipt stated wash/vacuum included, not vacuumed and not too sure car was washed. - good! My receipt stated wash/vacuum included, not vacuumed and not too sure car was washed. More

I have been coming to Jackie Cooper Tulsa for service on my ML350 for over five years and have always received excellent results. Thank you my ML350 for over five years and have always received excellent results. Thank you More

I greatly appreciate the customer service that I’ve received on my recent service visit, every single person, including the GM, attended to my needs and concerns. received on my recent service visit, every single person, including the GM, attended to my needs and concerns. More

Great service and personnel. Speedy and efficient. Arranged for a courtesy car and texted when the job was complete. Ordered the necessary parts that came in an orderly time. Arranged for a courtesy car and texted when the job was complete. Ordered the necessary parts that came in an orderly time. More