Jackie Cooper Imports - Service Center

Exceptional service Coming from Owasso, I mistimed the commute, arrived about fifteen minutes early and waited outside for an available representative. However once I wa Coming from Owasso, I mistimed the commute, arrived about fifteen minutes early and waited outside for an available representative. However once I was helped, I was impressed by the service provided. The vehicle was in for routine maintenance but I asked about getting recall repairs if the parts were available. A few minutes later the representative came back and confirmed that the parts were available and if I would be willing to add about 20 minutes to the wait time, they could do it today. Perfect! Kept me from having to return another day to have the recall work done. Another representative came in to give me the status of where my car was in the cue and when she left for lunch, she assured me that Brian would assist me if the vehicle was ready before she returned. Now that's great service! All three were professional, friendly and welcoming and the service experience was seamless between all three. More

Excellent service, as usual I’m always impressed with service here at Jackie Cooper Mercedes. Connie Harrill is very knowledgeable and attentive as my service contact and I’m gla I’m always impressed with service here at Jackie Cooper Mercedes. Connie Harrill is very knowledgeable and attentive as my service contact and I’m glad to have an established relationship with this dealership. Because of the exceptional efforts by both Connie and my long term sakes associate, Joe Cleary, I intend to continue purchasing and servicing my vehicles cars here. More

Excellent service. Brian assisted me with my problem. Was very professional and quick with getting me in and out. He kept me updated on progress. Would recommend him Brian assisted me with my problem. Was very professional and quick with getting me in and out. He kept me updated on progress. Would recommend him to anyone, very congenial. More

First Class Treatment We continue to see why people have bragged on Jackie Cooper so often. Everyone was helpful and just like our sales experience the service department w We continue to see why people have bragged on Jackie Cooper so often. Everyone was helpful and just like our sales experience the service department was very nice, explained things, and very helpful. Honestly we have discussed our next purchase and the fact our #1 choice will be Jackie Cooper. More

Great service. After an extended wait (not Jackie Coopers fault) the service was completed quickly and completely. I was very pleased with the work and the staff. After an extended wait (not Jackie Coopers fault) the service was completed quickly and completely. I was very pleased with the work and the staff. More

Service personnel don’t seem to care When I arrived service advisors were sitting in their offices. They let me stand outside my vehicle for 5 minutes before some came by and asked if I h When I arrived service advisors were sitting in their offices. They let me stand outside my vehicle for 5 minutes before some came by and asked if I had been helped. Service took 2 hours even though it was supposed to take 1 hour. Then they tried to charge me even though it is was prepaid went I purchased the vehicle. If I buy another Mercedes, it will be from a different dealer More

Great job Our entire experience with Jackie Cooper has been the best dealer experience we have ever had. When the time comes we will definitely be back. Our entire experience with Jackie Cooper has been the best dealer experience we have ever had. When the time comes we will definitely be back. More

First class service , service department makes it easy. Accommodated my needs in both time and service. Kept me informed throughout the process. Kind friendly staff from , service department makes it easy. Accommodated my needs in both time and service. Kept me informed throughout the process. Kind friendly staff from the advisors to the techs. More

Mike was awesome! Very friendly and helpful!!! Great customer service with Mike!! Clean waiting area and bathrooms are spotless! Everyone I came in contact with treated me like they really Great customer service with Mike!! Clean waiting area and bathrooms are spotless! Everyone I came in contact with treated me like they really valued me being there. Highly recommended!! More

Wrongs righted My issued involved unacceptable wait times and unresponsive employees in the service department. My 2011 Panamera had a service engine light illumin My issued involved unacceptable wait times and unresponsive employees in the service department. My 2011 Panamera had a service engine light illuminated that called for immediate service. I called on 5/7 only to be told they could not get the vehicle in for service until 5/24. (my wife's Cayenne was also past due for an oil change, I was told 5/23 was the earliest they could get it in and provide a loaner vehicle. They were able to change the oil and replace the front brakes on 5/17 but without the use of the loaner vehicle.). I left multiple messages with the service advisor wanting to know when or if they could get the Panamera in(without a loaner car) but received zero replies.. I finally had to leave town on 5/21. My wife assumed the Panamera had been repaired drove the vehicle to Tulsa Hills where it went into limp mode. We had to have it towed to the dealership. Communication was finally received from Cooper via text mail informing me I now had a bill for $1100.00. I let my concerns be known to my salesman. Apparently he passed them on to the correct person. Cooper service department not only fixed the issue of the engine light but replaced an inoperative horn and did it at a substantial discount. Everyone makes mistakes, the way respond to our mistakes is what defines us as individuals and companies. Coopers service department willingness to address the issue in a tangible manner shows they truly care about keeping and growing existing relationships. In addition to the discount I was also provided the cell numbers of the service advisors. I would have no issues recommending their service department at this time. More