Jacksons Of Enid Chrysler Dodge Jeep Ram

The service department is rude. I made an appointment online and when I arrived they refused to help me said they were too busy. They didn’t even say they would fit me in or anything just no time for me. online and when I arrived they refused to help me said they were too busy. They didn’t even say they would fit me in or anything just no time for me. I even had an appointment. They said they had an opening about two weeks from now. My engine light is on two weeks from now not going to cut it. Someone here is failing at there job to organize things and not taking my appointment I will not be back. I’ll drive out of town first. More

Service department sucks!! Brought truck into the dealer and they tried fixing everything but was broken!! Nothing but problems with them. From trying to buy a car to having my Brought truck into the dealer and they tried fixing everything but was broken!! Nothing but problems with them. From trying to buy a car to having my truck worked on. I would avoid this place like the Black Plague. More

Great dealership that takes care of their customers. The staff at Jackson's of Enid went well above and beyond. I purchased a vehicle from them in late December. Since the purchase, several issues appear The staff at Jackson's of Enid went well above and beyond. I purchased a vehicle from them in late December. Since the purchase, several issues appeared. Without hesitation, the staff fixed the issues. I would recommend Jackson's of Enid to anyone looking for a vehicle. More

I ordered a chrysler 300 C from the factory and an after-market grill that was to be installed by Johnsons. The car came in and did not get detailed because it was raining. We took the car home for a after-market grill that was to be installed by Johnsons. The car came in and did not get detailed because it was raining. We took the car home for a week during which we washed it and found a paint chip. After a week, the grill came in so we took the car in to get grill installed, fix paint chip, check a door lock, and check idle. They never checked idle, the door lock started working and they didn't know why,and the grill that they sold me didn't fit the car. They broke the first grill. When the second grill was installed, it stuck out and when pushed on , it almost fell out. At this time I found 5 new paint chips and most of the push pins that hold the fender wells up were missing. This is when they told me the car was finished and ready to take home. I told them to fix it, so they kept it for another week trying to decide what to do. During this time they put a door ding on the door trim of my car. Well they got a third grill (a different style) and installed it and said the trim was on backorder so we set an appointment for the bodyshop and took the car home. They had my 1 week old car for 4 weeks! One month later I called about the trim and was told it came in 18 days earlier. We took the car in again and this time they had it for a week but it did get fixed. So out of the first 2 1/2 months that I had my car Johnsons had it for 5 weeks. They didn't feel they owed me anything ( like tag, car payment, or cost of insurance- all of which I had to pay while they had the car). I had a loner car for a week But I had to go get gas as soon as I left the dealer because it was on empty. By the way , Shane Jackson is the owners son and he said I was making more of an issue than it really was. I paid $36000 for this car and treated me and the car like trash. I now let everyone I know in on how well I was treated and hope that no one else has to go through what I did with thier new car. More