Jacksonville Chrysler Jeep Dodge | Page 22

Customer Relations Most miserable dealership from which I have purchased a car. We bought a $27,000 used car which was missing floor mats. We hen we arrived home we no Most miserable dealership from which I have purchased a car. We bought a $27,000 used car which was missing floor mats. We hen we arrived home we noticed the mats were missing since we could see the imprints in the floor. When we callled about the mats we were told they were thrown away because they were too dirty which we found hard to believe since the car was in such fine condition. I have called several times to have the mats replaced and never received any satisfaction. I was contantily told they would check into my complaint and was never called backed. The last person I spoke to was Trent who assured me he would get back to me one way or another regarding the replacement of the mats. After waiting over a week I called him and of course was told I"if the mats are soiled we throw them away". Stay away from this dealership. They will tell you what you want to here and hope you will never call them back. A very disreputable dealership. More

Great Price, Great Value, Great Experience! Gaberiel Valenzvela was a great salesman. The selection was up to par and the price was unbeatable. I was able to get into a brand new vehicle with gr Gaberiel Valenzvela was a great salesman. The selection was up to par and the price was unbeatable. I was able to get into a brand new vehicle with great features and without the hassle of most car dealerships. More

Great staff! My husband and I were in to purchase a pre-owned jeep for our 17 yr. old son. Gabriel Valenzuela was our salesman and he was great! We fell in love My husband and I were in to purchase a pre-owned jeep for our 17 yr. old son. Gabriel Valenzuela was our salesman and he was great! We fell in love with a pre-owned jeep that was higher than our price point but Gabriel really fought to get us in the price range we needed to be in order for us to purchase that jeep! We also had a trade-in and he fought to get us top dollar for that car as well. We can't thank him enough! Also, JC was our finance guy and we was awesome as well! More

great experience We were looking for a vehicle to tow behind our rv. Gabriel was very helpful and knowledgeable and understood exactly what we needed. He answered all We were looking for a vehicle to tow behind our rv. Gabriel was very helpful and knowledgeable and understood exactly what we needed. He answered all of our questions and gave a full explanation of all features of the vehicle. The complete process was very professional and completed in a very reasonable amount of time. More

Bamboozled My husband and I purchased a new 2017 Pacifica. The day of the sale was great. The staff seemed down to earth and knowledgeable. A week later we get a My husband and I purchased a new 2017 Pacifica. The day of the sale was great. The staff seemed down to earth and knowledgeable. A week later we get a call saying a different bank was going to finance us so we had to resign the contract. We were told the payment only went up "a couple bucks". We come in and end up having to agree to over a hundred dollars more per month for the van. (We felt we had to agree at this point due to selling our second vehicle and getting ready to transfer out of state in a matter of days.) Then (after we've moved) about three weeks later we get a call that we owe a balance for new tags and registration. This was not true because we transferred our old tags and worked the balance into our loan. Then we start getting phone calls and mail from our bank saying the car payment is past due. We explain that we traded the car in and are no longer in possession of it. The dealership is supposed to pay it off. They have not and the bank doesn't care where the money's coming from.. its expecting payment and will put derogatory marks on our credit until necessary. We call the dealership and we're told that the trade is worth less than they agreed to. My husband and I are having to jump through hoops trying to get anyone other than the receptionist to speak to us. I went online to livechat the company, I received an email telling me they would get Stephanie to take care of our situation. A few days (4 I think) go by and we hadn't heard from Stephanie still. I replied to the rep that gave me Stephanie's name to let her know we had yet to hear from her. The same day we get a call from Stephanie, explain the situation, and she says she will figure it out and get back to us. Another five days go by and we haven't heard back from Stephanie. Again, I email rep to ask what's going on but this time I've heard nothing back. It's now going on 9 days since speaking to anyone or getting any reply mail. My husband has just called about the registration and again he can't get past the receptionist. This is our second purchase from them but I regret it. More

Brought a Chrysler Pacifica. Knowledgeable sales team! Had a great interaction with Sales manager and Sales representative. They offered a good pricing for our vehicle which was very reasonable. The bette Had a great interaction with Sales manager and Sales representative. They offered a good pricing for our vehicle which was very reasonable. The better part of our experience is that they showed lot of patience and had to spend lot of time with us before we chose our vehicle. More

Horrible. Have been buying cars for over fifty years This is worst dealership I have every ha misfortune to buy a car from Everything that could go wrong has and my final straw is car was recalled the This is worst dealership I have every ha misfortune to buy a car from Everything that could go wrong has and my final straw is car was recalled they said it was fixed, now having same problem now that warrantee expired They Expecting me to pay for service and won't give me a loaner car.Feel sorry for people that have to work there. Paid cash for my car and it has been a total nightmare will not even give them one star.😱 Would not have checked a star at all but couldn't send without doing it More

Liars Purchased a Jeep 2015 trading in a Dodge 2013 as a former/loyal customer. J.C., in finance lied repeatedly to me, & as a single mom was taken advantag Purchased a Jeep 2015 trading in a Dodge 2013 as a former/loyal customer. J.C., in finance lied repeatedly to me, & as a single mom was taken advantage of thinking he was actually trying to be helpful. There is no way I would ever continue to get servicing done there or ever purchase another vehicle there! Do not waste your time with these people. Liars!!! Even spoke directly to GM who lied and covered up for his lying employees. It's s shame they care nothing of their customers and seek only to use them for the money they can make off of them. Go anywhere else!!! More

Wife purchased a Jeep Wrangle Willy`s Wife bought a Jeep Wrangler Willy`s edition back on the 3rd of June to the tune of 34k, which admittedly was mistake number one, but in addition to th Wife bought a Jeep Wrangler Willy`s edition back on the 3rd of June to the tune of 34k, which admittedly was mistake number one, but in addition to that the rear tailgate had paint-runs which the dealership promised via a "we owe" note to remedy. Today`s the 20th of June, and my wife has been in a rental for the past two weeks, as apparently repainting a tailgate is above their capabilities. In addition, while in their care they forgot to attach the door stop, and as a result the cowling under the windshield (drivers-side) now has a huge ding! This is our fourteenth Jeep Wrangler, but definitely our first and last at Jacksonville Chrysler Jeep Dodge. ONCE YOU SIGN THE PAPERWORK, YOU`RE MOST DIFINETLY ON YOUR OWN! STAY AWAY!!!!! More

Worst They gave me a very good offer and I informed them that I will be back in couple of hours to get the Jeep.. When I get back, the manager told me that They gave me a very good offer and I informed them that I will be back in couple of hours to get the Jeep.. When I get back, the manager told me that they shredded my paper, and can't give me the same offer anymore. This is the worst car shopping experience ever. More