Jacksonville Chrysler Jeep Dodge

I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!! The dealership is beautiful, sales personnel are sweet as syrup (as expected!!) Went in with my budget, indicated the type of vehicle I wanted (Mitsubis dealership is beautiful, sales personnel are sweet as syrup (as expected!!) Went in with my budget, indicated the type of vehicle I wanted (Mitsubishi Eclipse), what payments I wanted... The first guy could make no decisions, disappeared behind the counter and a parade of 'managers' approached me with alternate deals. This went on for 3 hours!! First day - walked out. Second day - recd 4 phone calls to please come back. Third day - rec'd call that the deal I had asked for could be done, I warned them to be absolutely sure because I had to drive 45 miles to get there, was assured that all was ok... walked in and was told that they could NOT meet my budget expectations!!! They outright LIED to me!! I demanded my key back (they reported having an appraiser look at my trade but that was never done...) Every time a guy went to get my key, another sales dude came out with a different deal!! Demanded my key be returned, finally got it back and left 30 minutes later. They told me they record phone conversations (which is illegal because they didn't tell me before the conversation!!) but it just so happened they couldn't access my phone conversation only 2 hours before (?!?!) Went straight to City Mitsubishi (Wesley was GREAT!!) dealership in Jax, was treated MUCH better and got a better deal, below my budget - and purchased a new car with less than 1/3 of interest rate that I was quoted at Jax Chrysler Jeep Dodge!! WARNING: Jax Chrysler Jeep Dodge told me my credit score was more than 100 points LESS than it really was!! I've never had such a terrible car purchase experience - nor have I witnessed such immoral, deceitful behavior - and this was from all the 'managers'!! I normally don't like to complain - but this experience forces me to warn others... STEER CLEAR OF JAX CHRYSLER JEEP DODGE!!! More

Wow ,i dont useually praise a car dealership (like many other's i have had many bad car buying experiances in the past) but Jacksonville chrysler jeep dodge far exceeded my expectations They do not have t other's i have had many bad car buying experiances in the past) but Jacksonville chrysler jeep dodge far exceeded my expectations They do not have the salesmen standing outside jumping on you when you pull in ,Freindly and knowledgeable staff , My Wife and I found a Jeep Cherokee that we liked and of course we wanted the bottom line price the salesman presented us with the invoice price right off the bat and after rebates it was a great deal .We highly recomend this dealer . thanks More

Pleasant at first, of course, all smiles, yes sirs/no sirs but when the negotiation process started, you know the 3 hR ordeal of going from desk to the "office behind the soundproof glass" and back, thin sirs but when the negotiation process started, you know the 3 hR ordeal of going from desk to the "office behind the soundproof glass" and back, things changed. I can only imagine how many role playing rehearsals go on behind the glass. Kind of reminds me of the commercial where the guy makes several gestures to a salesman within a vehicle while his wife thinks he's seriously making a stance on the deal. After the 3rd/4th trip back, here comes the manager with a bigger sales pitch. He basically has a bigger shovel. "What will it take to get you in this car tonight?" Yeah, what part of the first 1.5 hours didn't you understand? Suddenly, the guy I was dealing with doesn't know diddly. He sits quitely waiting for crumbs & informational tidbits. They tried guilt, pressure, misleading numbers, you name it. Even tried throwing in "bring in a children's book, we'll take more off the price". Then it's all about misfortuned kids. Needless to say, we walked. Although the dealership probably does have a state-of-the art showroom, with snack bar and children's play area, the customer service lacks luster and genuine sincerity. Overall, find another place to make a deal. More