Jacksonville Chrysler Jeep Dodge

I had gone into the dealership to purchase a used SUV, I was pre-qualified and had my paperwork ready. I am no dummy....so I came armed with information from KBB, Edmunds, etc. And knew what a "fair" price was pre-qualified and had my paperwork ready. I am no dummy....so I came armed with information from KBB, Edmunds, etc. And knew what a "fair" price would be. Well....we got to the "fair price", and even went as far to pull credit and I was ready to sign a contract (they offered to get me a lower rate, which they did - 2%lower). Here was the catch; when I read the line items, they were $1,000 off from what we agreed to in the showroom. The Sales Manager, and one other slickster - kept pushing me on looking at how much lower my payment would be, or showing me how much they had already come down from the Retail price. I held my ground and let them know; that in principle - I would not be buying from them, If you agree to a price - you need to stick to it, why did I waste two hours if you couldnt do it....but they said they could.... The way they just tried to include it on the line item, asking me to sign was unacceptable, and their response was even worse. Not one manager appologized for this, if they would have said "mis-understanding, or mis-communication, we appologize, etc) Maybe we could have worked something out....all I got instead was, look at your new lower payment :), and look how much we have come down. After reading the reviews here, Good luck selling cars with your high pressured corral. BTW....Chrysler products are the worst, so I am thinking that mixed with your customer service means that maybe a good dealership will be moving into the neighborhood. More

Consierge styled service department. Service writer, Thomas, listened to my concerns, kept me updated on my many (and major) repairs and he promptly returned my phone calls. He was genuinely polite and Thomas, listened to my concerns, kept me updated on my many (and major) repairs and he promptly returned my phone calls. He was genuinely polite and did not try and sell me repairs or services that were not needed, which is the experience I continously have at my Jeep dealership at hom. I was working temporarily in the Jacksonville area and was treated like I had been a loyal customer for many years. When I picked up the car, Thomas reviewed with me every line item on the repair order and encouraged me to call him if I had any questions. This service department is a model for others to emulate! More

My family and I have baught a couple vehicals from this dealership as well as several of neighbors. The most recent was a 2011, Jeep not only was it a sold at a very fair price.! They gave me more than I e dealership as well as several of neighbors. The most recent was a 2011, Jeep not only was it a sold at a very fair price.! They gave me more than I expected for our trade. I have delt with several of the mangers, they explain more then any other dealership I have ever been. I have had three differant salesmen many of the young sales guys all nice guys did need help but knew about each trucks i baught everyone around was have fun buying their cars, treat people the way you want to be treated it gose a long way I guess. One my freinds told me about this could not beleive it but heres my comments. I did and will continue to do business there.They gave my wife manicure on monday. shes bring my truck there next week. cant beat that I get her new cheerokee for the day. Rob in service has took care all my cars all good guys." More

Do yourself a favor and dont even step foot in this dealership. The customer service is the worst i have ever experienced. We went in and test drove a vehicle then got some information and asked the sa dealership. The customer service is the worst i have ever experienced. We went in and test drove a vehicle then got some information and asked the salesman for a business card and said we will get back to them tomorrow when a so called 'manager' walked up chewing a huge waud of dip in his lip, and basically harrassed us and tried to keep us from leaving. I am a financial advisor and was with a friend to make sure he didnt get ripped off and this guy was making rude remarks to my friend like ' oh you have to get his permission to make decisions?' and basically treated us like dirt. After 10 minutes of beating into this idiot rude dip chewing 'managers' head that we were not going to be buying a car that very day we asked for a business card one more time and the so called manager walked away and the salesman gave us one and when we asked the salesman for the print out of the vehicle he printed for us earlier he walks off and comes back only to tell us the 'manager' put it in the shredder.... I will NEVER recommend this dealership due to the HORRIBLE customer service from there 'Management' staff. If this is how they treat a customer who is on the fence i can only imagine how they treat one that they know they already have sucked in. They need to learn that these pushy harrassing tactics turn off potential buyers and make them never want to come back. There pricing wasnt even good but even if it was the best in town i would rather pay a little more to never have to deal with there steryotypical rude lying car salesman. More

Bought a used vehicle there back on July 19, 2008. was told that they would transfer our existing plates over to the vehicle. were told that we would receive the registration within 6 weeks. ok np so fa told that they would transfer our existing plates over to the vehicle. were told that we would receive the registration within 6 weeks. ok np so far they take the vehicle and detail it before we leave. next day we realize that they didn't give us the disc for the nav system. took about a weeks worth of yelling but finally spoke with Heather, in customer service and guess what .... she was so great in fixing the problem very quickly. She's the only one there in my opinion who actually is worth keeping. Couple of days later notice a musty smell in the vehicle, guess when they detailed it they didn't get all the water out. refuse to take it back because if they couldn't do it right the first time what makes me think they will next time. so an added expense to take it elsewhere to correct. now 2 months later, still no registration, contacted DMV to see what's up they inform me that my plates have not been transferred and not to drive the vehicle. Immediately contacted Courtney (works in transferring tag and title) was given a real good line. Was told that they bought the vehicle at an auction and had not received the lien release from the bank. asked her why i was not contacted about this problem and all i was told rudely "I'm working on it". asked her how long to fix it again told "I'm working on it". she did tell me that she would issue a temp tag and have it overnighted to me so i can drive. Well guess what .... surprise surprise next night no tag. contacted Donna there and she claimed to have our file. which i proved was a lie. she told me that they did send everything to the DMV but was returned because previous owners did not sign off on vehicle. (DMV told us nothing had ever been filed). then told me that no temp tags are issued because of this. I informed her that according to the DMV one was issued yesterday. i then said what company they sent it out with, because we need to trace it. she said fed-ex. i informed her they don't deliver to my area this late at night and especially don't deliver on weekends. she said there was nothing she could do. i asked her why we were not informed of the problems, she told me "we don't call all the customers with problems"....xxx is there that many of us with these problems. when i informed her of the company's poor customer service, guess what, she hung up on me. omg well tomorrow i will attempt to try and contact the owner regarding this matter but not expecting much of that. guess i will have to try and get the media, government agencies, anyone i can to get this fixed. worse case scenario, i'll make a sign and park infront of the dealership warning people. so please people, be very weary of even getting accessories from this dealership More

Anyone that goes to this dealership be warned. This dealership is the worst... The xxxx of the earth trying to rip people off... I wanted a price on a used 2006 Jeep Grand Cherokee.... after all kind dealership is the worst... The xxxx of the earth trying to rip people off... I wanted a price on a used 2006 Jeep Grand Cherokee.... after all kinds of BS the price was $6,000 above high retail.... Bad credit your thinking ?? NO I had $30,000 in cash in my pocket, I even showed it to them after they insulted me by saying I couldnt afford it ! The manager is lucky I didnt punch him in the face. I never wish anything bad for anyone but I hope this store goes under for allowing this kind of customer care... or lack there of. Specifics: 2006 Jeep Cherokee Limited 2 wheel drive, full of dog hair, scratched, not cleaned at all. Kelly Blue Book $12,450 The price they gave me 17,990, plus $699 , plus sales tax of 7% Are you xxxxx kidding me? They should all be comedians..... what a joke! More

This dealership will rob you blind. I had to threaten to call 911 to get my keys back after 40 minutes of telling them I was not interested in spending $58,000 over 72 months to purchase a $34,211 Jeep Cher call 911 to get my keys back after 40 minutes of telling them I was not interested in spending $58,000 over 72 months to purchase a $34,211 Jeep Cherokee. I ran the figures on the Edmunds web site payment calculator when I got home and it was $39, over 60 months, at $664/month. Beware, don't give them your keys, or you will get ripped off and need to call 911 to get your keys back. More

It's been three years since my first experience with Jax CJD and I'm still telling friends and family to avoid it altogether. I've taken my 2001 Neon there for two major problems and after three trips for E CJD and I'm still telling friends and family to avoid it altogether. I've taken my 2001 Neon there for two major problems and after three trips for EACH problem, they weren't able to fix either to my satisfaction. They were condescending to me as a woman. They lied to me and told me things were fixed when they definitely weren't. Each service manager told me something different about the solution. When it was all said and done, I took my car to an independent repair shop and it was fixed in two days, which was much less than the almost WEEK I spent trying to fix my problem with Jax CJD, and the independent repair shop did it for MUCH less money. If you're looking for a great repair shop, check Bill's Transmission and Gears on Philips Avenue. But whatever you do, don't take your car to Jax CJD to be worked on unless you enjoy bad service. More

We had Jeep in "road vibration" and at first they could not duplicate so they sent us out with vehicle with no repair. It kept happening so when we brought it in again, once service agent tested and discov not duplicate so they sent us out with vehicle with no repair. It kept happening so when we brought it in again, once service agent tested and discovered what was happening and stated the vehicle was not road worthy and it would be repaired under warranty. Another advisor stated that we could not have a "free rental" because of the "cost of our Jeep" and made us take our vehicle home (since they had to order all new tires, didn't have in stock) and stated that the vehicle would be fine to drive. The Jeep vibrated so much that it could not be controlled on the road! Pulled to the side and had to have it picked up. Dealer then stated that they would not cover the cost! Second situation occurred when we were told our Rear Main Seal is leaking and would initially be covered by Chrysler Corporate. We had gone directly through them due to this previous situation with this dealership. Once taken to the dealership, we are now being told it will not be covered because our Jeep had been driven in mud! And it's a Jeep because why!!?? This dealership is nothing but trouble and will make sure everyone we know hears about it and why! Thanks! I can see why they were only a 2.1 BEFORE I even found this site!!! More