Jacksonville Chrysler Jeep Dodge

HORRIBLE ISN't A STRONG ENOUGH WORD I had gone there having purchased my 2007 Jeep Liberty there new. Service was done regularly according to spec. The final, one of MANY I could bore wi I had gone there having purchased my 2007 Jeep Liberty there new. Service was done regularly according to spec. The final, one of MANY I could bore with, occurred when the aluminum air cap on my tire had become stripped when trying to put air in. ACCORDING TO SERVICE SPECIFICATION, NEVER PUT ALUMINUM CAPS ON, BUT PLASTIC ONES ARE TO BE USED. Service tech immediately said you shouldn't have aluminum air caps on the stems as they WILL carrode and become stuck. We don't even have those in stock. "I had four new tires put on here a few months back." Well we put on the same air caps that you came in with. "I bought it here!" His continued bob and weave was "You should check the pressure in your tires more frequently," As the tire sensor is toast, he offered to put it on for free BUT the part would be $85.81. "So youR tech putting on aluminum caps is my responsibility?" "You should check your tire pressure more frequently." "Well what good is the tire sensor then?" End of conversation! More

finance and sales Fellow veterans, please avoid waisting your time with this company. I have physical issues as well as distance factors that I needed help with. The fi Fellow veterans, please avoid waisting your time with this company. I have physical issues as well as distance factors that I needed help with. The finance and sales personnel refused to assist. Stating, it wasn't their policy. I have been helped by other jeep dealerships in the surrounding areas. Good luck on your experience. More

Scam Artists..AVOID AVOID AVOID Spent an hour on the phone with the sales rep on a new Rubicon. I emailed my vehicles original window sticker so they would have the VIN number and a Spent an hour on the phone with the sales rep on a new Rubicon. I emailed my vehicles original window sticker so they would have the VIN number and all of the options my vehicle had on it. They gave me a number on my trade over the phone which was low and said they would do better once I got there. They then gave me a price on the purchase vehicle. I set the appointment drove 2 hours to get there, Once there the games began. Oh...we did not know your jeep was a 2 door and not a 4 door we will have to adjust the price. They did they tacked over 3k more onto the vehicle I wanted. I said give me my keys I am leaving...they asked if there was anyway we could make the deal, I said no, you have wasted my whole day. Got my keys and left. I will be filing a complaint with Chrysler Corporate and the Florida State Attorney General tomorrow. This dealership is not above board AVOID AT ALL COSTS!! More

xxxx poor dealer prep destroyed my brand new tranny! Purchased a new '14 Jeep Wrangler Unlimited at Jacksonville CDJ on 9A. It appeared auto had just arrived as it didn't appear on their inventory yet Purchased a new '14 Jeep Wrangler Unlimited at Jacksonville CDJ on 9A. It appeared auto had just arrived as it didn't appear on their inventory yet. Good price, did paperwork and we left late that evening with our new Jeep. 3,000 miles later, my standard transmission started making horrible noise; dealer said to bring to our local town dealer. After two visits, they tore the transmission out and found there was minimal gear oil in the transmission, causing the problem. Now this brand new Jeep hasn't even had its first oil change yet and due to someone's negligence, my car has been severely degraded. To his credit, sales manager Randall is trying to find a solution and has reached out to Jeep corporate office. Will add another post with updated information. We have purchased three new Chrysler products since November, 2013...a '13 Chrysler 300C, a '14 Jeep Wrangler Sport for our college son, and the '14 Wrangler Unlimited. Chrysler /Jeep needs to step it up for such loyal customers! More

John Willis is the BEST!!! Our family purchased a new Dodge RAM 2500 while driving through Jacksonville. We had not planned to purchase a new vehicle...my husband never wanted Our family purchased a new Dodge RAM 2500 while driving through Jacksonville. We had not planned to purchase a new vehicle...my husband never wanted to part with the Dodge RAM he already had. But...we began to have trouble with "the old blue girl" on our way from Central Florida to Savannah, GA. We had not been on the road long before the trouble began with our truck. Like a ray of sunshine in the darkness...Jacksonville Chrysler Jeep Dodge appeared in the distance. It was 8:30, on a Friday evening. We arrived, camper in tow, with a feeling of desperation. We had specific standards to meet, since we often trailer a boat or camper. There were two trucks on the lot that met our specifications, but alas, one had a gas engine. THAT WOULD JUST NOT DO FOR MY HUSBAND!!! The diesel that was on the lot was, gorgeous. It had everything my husband needed. But...to go through the whole process. I have been burned by a dealer before and I swore I would have my close, very cheap, very no nonsense friend purchase our next vehicle. However, our prayers were answered! JOHN WILLIS could not have been more helpful!!! We were honest about the "code" that our "old blue girl" was sending and about the onset of sluggishness. We were offered a fair deal, signed on the dotted line, and sent our 12 and 13 year old boys outside to begin the process of transferring a decade of "treasures" from our old to the new truck!!! We couldn't have been happier...and still feel that way. My husband was all too glad to familiarize himself with the truck that replaced what he had affectionately called his "coffin" (since he said that he would never replace "the old blue girl"). I have been through several car buying experiences and I can honestly say that I have only had one REALLY BAD experience and pleasantly one REALLY GOOD experience. John Willis made our experience at Jacksonville Chrysler Jeep Dodge our REALLY GOOD EXPERIENCE!!! We recommend that dealership based on the experience we had with him. He is a class act! AClark More

Best sales guy ive worked with. Overall experience was wonderful but what stood out the most was our sales guy Justin Sontag. Just was the upmost professional and cared for my concer Overall experience was wonderful but what stood out the most was our sales guy Justin Sontag. Just was the upmost professional and cared for my concerns and questions. He took the time to show us what your dealership had to offer. Justin was very knowledgeable about all vehicles that we were looking at. He took the time to show them inside and out and made sure no questions were left unanswered. At no time did we ever feel any pressure from him that we needed to do the deal that day. Again we had a great overall experience and when its time to buy again we will be back. I’m sure there are other sales guys that are just as good at your place...make sure you do what you can to keep these guys around. Word of mouth goes a long way. More

Sales Great experience all around. Justin was attentive to our needs and wasn't just trying to get his next sale. He was helpful and made sure to get us int Great experience all around. Justin was attentive to our needs and wasn't just trying to get his next sale. He was helpful and made sure to get us into the vehicle that was appropriate for our family. We were amazed at his product knowledge and will refer all of our family and friends to him! More

truck sale Justin was very helpful in assting me with my truck shopping. I would recommend him to my friends and co workers. I am a customer for life. Thanks Justin was very helpful in assting me with my truck shopping. I would recommend him to my friends and co workers. I am a customer for life. Thanks More

Dealership review I purchased a Jeep Grand Cherokee and Justin was extremely knowledgable of product, he was a pleasure to do business with. I had a great experience wo I purchased a Jeep Grand Cherokee and Justin was extremely knowledgable of product, he was a pleasure to do business with. I had a great experience working with him and would recommend him to anyone! More

AMAZING customer service!!!! Justin did an amazing job helping find my dodge truck!!!! He answered every question, and concern that I had. I would go back to him everytime. Justin did an amazing job helping find my dodge truck!!!! He answered every question, and concern that I had. I would go back to him everytime. More