Jacksonville Kia

The dealership was amazing. Great people and service working there. Terence was great to work with. Great people and service working there. Terence was great to work with. More

It was a good experience and the staff was very friendly and professional I would recommend them to all my friends and professional I would recommend them to all my friends More

Sadly, some miscommunication on my cars service. I was charged for labor on parts that were part of my service contract. I tried get a refund with a manger but no one contacted me back. It was back I was charged for labor on parts that were part of my service contract. I tried get a refund with a manger but no one contacted me back. It was back and forth with the contract service agreement and Kenton. Kenton tried to help but it was never resolved on my part. More

Drop off was easy, friendly, and professional. Waiting time was fair and pick up was very smooth. Waiting time was fair and pick up was very smooth. More

Drop off was easy, friendly, and professional. Waiting time was fair and pick up was very smooth. Waiting time was fair and pick up was very smooth. More

I was assured just two weeks before this most recent appointment that the “fix” for my air conditioning was in fact what I needed. It was a costly repair and within 2 weeks the exact same issue remained appointment that the “fix” for my air conditioning was in fact what I needed. It was a costly repair and within 2 weeks the exact same issue remained, as if nothing had been fixed to begin with. They wanted another gratuitous amount of money for yet another “fix” which they were certain was the actual repair needed this time. Can’t recommend them based on the poor handling of such an expensive situation that has left me both hurting in the bank account and still without air conditioning in this heat. More

Had my motor replaced they worked well with me to get it taken care of taken care of More

Average. Had to go through some type of AI to leave a msg that no one at service desk claim they got. Also left phone msg, via AI, for service department whic Had to go through some type of AI to leave a msg that no one at service desk claim they got. Also left phone msg, via AI, for service department which no one claims they got. So I drove in to speak to service department when initial contact could have been done over phone. More

Worst dealership in jacksonville nc, Racist, Rude, Unprofessional. Never asked if I wanted to fix anything on my vehicle while I was literally sitting in the waiting room. I asked for a copy of ALL my Unprofessional. Never asked if I wanted to fix anything on my vehicle while I was literally sitting in the waiting room. I asked for a copy of ALL my paperwork, didn't get what needed to be fixed, so I called service Doreen said she would e-mail it to me, gave her my e-mail waited 2hrs never received it had to drive all the way back up there from swansboro nc, to get a piece of paper that I asked for before I left. Sad, how nothing ever changes at Kia in jacksonville nc. More

Things that needed to be replaced in my car wasn't told to me until then checked me out. Obviously should have been told to me while I was in the waiting room so I could have gotten things replaced right t to me until then checked me out. Obviously should have been told to me while I was in the waiting room so I could have gotten things replaced right then and there. More