Jacksonville Kia | Page 11

Jacksonville KIA always does a wonderful job at getting me in quickly, answering my questions and fixing any issues while also explaining in depth what they’re doing. Kenny at the front did a fantastic j me in quickly, answering my questions and fixing any issues while also explaining in depth what they’re doing. Kenny at the front did a fantastic job reassuring me everything was okay and they’d get it all figured out! More

The Kia dealership is professional and does not have long wait times. However, when I checked out and went to my car the things that were in my glove box were scattered in the floor as well as the 2 screws t wait times. However, when I checked out and went to my car the things that were in my glove box were scattered in the floor as well as the 2 screws that holds the glove box in. I understand they have to remove it to get to the cabin air filter but it should have also been put back together. More

I debated on doing the survey because I didn’t wanna waste my time cause I don’t think anything’s gonna come from it however I think it’s funny that I received more notification about this survey. Then waste my time cause I don’t think anything’s gonna come from it however I think it’s funny that I received more notification about this survey. Then I did the whole time my vehicle was in your shop. So with that, I will say the following and maybe something will come from it. Chris needs to be spoken to about his job description, as well as receive some training on customer service skills. The only communication that I had with him was on March 26 because he needed approval for something to be done . there was no communication regarding my vehicle unless I called. My car sat at the dealership for literally a month. I had to do the follow up work between the dealership and the warranty company after I already approved everything. I was informed by his colleagues that Chris is a busy man while I was complaining about this lack of service I was receiving. The last time I checked, I’m the client that’s actually paying for the service I should have not been doing Chris’s job. The attitude I received the whole time was very nonchalant. There was no accountability ever taken, and nothing was done to help resolve it. This is my second time working with him and it was a horrible interaction. I doubt Robbie spoke to him about this issue. It was probably swept under the rug like all the other complaints they have probably received regarding the unprofessionalism that is displayed. The service advisers are the first thing that customers interact with when receiving service and if this is how customers are being treated, it makes the whole dealership look bad. This whole situation would’ve never happened if there was better communication. Communication is everything & word-of-mouth travels. More

, Takes advantage of women always have to argue for what is due FREE on maintenance agreements always, 3 phone calls 2 emails to management and still no response! Want KIA to buy my car back so I never have is due FREE on maintenance agreements always, 3 phone calls 2 emails to management and still no response! Want KIA to buy my car back so I never have to go there again ! More

They were WONDERFUL! Very knowledgeable and efficient! I'm a HAPPY LADY!!!! Thanks to Lance, Nick and Terrance! Very knowledgeable and efficient! I'm a HAPPY LADY!!!! Thanks to Lance, Nick and Terrance! More

I arrived early before my appt and was assisted right away. The waiting room was clean and quiet. Very friendly and helpful staff. away. The waiting room was clean and quiet. Very friendly and helpful staff. More

Said things that were not true. Tried to over sell what I needed for my vehicle Tried to over sell what I needed for my vehicle More

Great place to go to buy a vehicle and service department does a wonderful job does a wonderful job More

El personal de servicio al cliente son amables, atentos, servicial, me aclararon todas mis dudas. Muchas gracias servicial, me aclararon todas mis dudas. Muchas gracias More

Terence made it very easy to buy the car. He was very knowledgeable and answered all my questions. He was not pushy and got me a price I was happy with. He was very knowledgeable and answered all my questions. He was not pushy and got me a price I was happy with. More