Jacksonville Kia

Lance was very helpful with the type of car we were looking for and everyone was very friendly! looking for and everyone was very friendly! More

From Kinston, bought car from here. I know things are high, but it was way too high on labor & extra charges. $175.00 for diagnostic was excessive amount. I know things are high, but it was way too high on labor & extra charges. $175.00 for diagnostic was excessive amount. More

They had our car for 5 days, but don’t do loaner vehicles. They will call an Uber and pay for it within 20 miles, but I live 30 miles away. The cost given for the work they did was off by $800.00 an vehicles. They will call an Uber and pay for it within 20 miles, but I live 30 miles away. The cost given for the work they did was off by $800.00 and some of the work was not on the pricing text they sent. The dealership was under heavy construction and we were not given a heads up when we made the service appointment, which would have been nice. All that being said the service manager was our hero and got the repairs discounted to the quote we were given and listened to all our concerns. More

It’s in a convenient location to my home. They were very helpful when letting the person that brought my car in know things I need to get checked out as soon as possible. They were very helpful when letting the person that brought my car in know things I need to get checked out as soon as possible. More

Nothing to rate them on they kept my car for six months and returned it just as it was, minus transmission fluid. and returned it just as it was, minus transmission fluid. More

I have dealt with the KIA dealership in Jacksonville since October 2000. The name of ownership has changed, but the quality of service is still excellent. I attribute this to Joe. A mechanic who has be since October 2000. The name of ownership has changed, but the quality of service is still excellent. I attribute this to Joe. A mechanic who has been there since I purchased my first KIA. More

I was interested in a car, but it was a little out of my price range. When I left the dealership not buying the car, I thought someone would reach out to me if the price dropped. About a month went by and I price range. When I left the dealership not buying the car, I thought someone would reach out to me if the price dropped. About a month went by and I checked on the car again and low and behold, the price had dropped, but no one from the dealership reached out even though I told them I was interested if the price went down. When I called to inquire about the car, they lied to me about the price, but because I had done my own investigating, I called them on it and requested the lower price. So I had to do all the legwork to buy the car. When I went to go purchase the car, they rushed me through the process. The finance manager never spoke to me, never looked me in the eye, never called me by name, just shoved some papers across the desk for me to sign. No one there was kind or friendly, except the receptionist. It’s like they don’t want your business. If the car had not been at a great price, I would not have bought it from them. I understand it’s a business, but when someone drops thousands of dollars at your dealership, you can at least say thank you and look them in the face and call them by their name. More

This kia dealership has consistently given awful customer service and continuously rips people off. We will not be using kia ever again in the future. service and continuously rips people off. We will not be using kia ever again in the future. More

This dealership showed perfect professionalism and service at all times and assisted us with our needs. I will always be recommending this dealership when needing car work done. service at all times and assisted us with our needs. I will always be recommending this dealership when needing car work done. More

Has good service center. Very helpful and keeps you informed of services being completed and very friendly. Very helpful and keeps you informed of services being completed and very friendly. More