Jacksonville Kia

Terence did his best at getting what we wanted and was very patient with our decision making. very patient with our decision making. More

They did a service that I had not requested or approved and tried to charge me for it. At first they tried to tell me I was reading the bill wrong. It’s was $300 over the quote of $118. They acknowledged t and tried to charge me for it. At first they tried to tell me I was reading the bill wrong. It’s was $300 over the quote of $118. They acknowledged that I had declined that repair and went to adjust the bill. The new bill had charges that were not on the original quote but after waiting so long I just paid the extra $50 because I needed to be somewhere. It wasn’t the error that bothered me it was the shadiness of the whole thing. Admit it, adjust it, and move on. For my next repair I will drive to a neighboring town before I will use that service center again. More

Very professional not pushy and took his time with us. He was amazing. Super knowledgeable He was amazing. Super knowledgeable More

I was extremely overwhelmed after my old vehicle quit on me unexpectedly, buying a new car is always a huge decision. Thankfully, everyone I interacted with at Jacksonville Kia was kind, understanding, and me unexpectedly, buying a new car is always a huge decision. Thankfully, everyone I interacted with at Jacksonville Kia was kind, understanding, and most importantly patient. My sales representative Charvez never made me feel pressured or uncomfortable, answered all of the questions I had, and even down to the financing process was double checking everything to be sure it matched up with what we had discussed - he was truly a big factor in why I chose to purchase at Kia. Justin made time to run the numbers several different ways so I could get to a monthly payment that felt comfortable, and like Charvez, answered many questions for me and never rushed or pressured me. Working with people that seem genuinely honest and don’t look at you like just another customer makes a difference. I’m very thankful to the team for making a stressful process seem a bit less scary, and I will absolutely recommend this dealership to any of my family or friends in the future. More

Friendly, knowledgeable, helpful, patient, great, honest, understanding, willing, neat, hospitality, sincere, excellent, outstanding, complimentary, negotiable understanding, willing, neat, hospitality, sincere, excellent, outstanding, complimentary, negotiable More

Fast costumer assistance. Friendly and knowledgeable. Explained all the details on the vehicle and how to utilize them. Friendly and knowledgeable. Explained all the details on the vehicle and how to utilize them. More

Great quick respectful. Answered all questions. Good vibes. Everyone was very nice and helped me with everything I needed Answered all questions. Good vibes. Everyone was very nice and helped me with everything I needed More

I say no because I'm a little concerned about the machine that runs the car status report. Ive gone there twice in a 2 week period and both times it told me I need new tires. The first time I went I got 4 ne that runs the car status report. Ive gone there twice in a 2 week period and both times it told me I need new tires. The first time I went I got 4 new tires with balancing and alignment. It also failed 2 items which passed the first time and somehow my $89 oil change cost me $116. I had hoped to become a kia service customer but again I'm a little concerned More

Jacksonville KIA’s waiting room for service is clean and very comfortable. There are multiple TVs to help pass the time away. very comfortable. There are multiple TVs to help pass the time away. More

Impossible to get a hold of most of the time. had to call them ever so often to get any update on the status of my vehicle. had to call them ever so often to get any update on the status of my vehicle. More