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Jacksonville Kia
Jacksonville, NC
781 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 781 reviews
August 20, 2025
Worst car service place I have ever been too. My vehicle was service several weeks ago & I'm just now getting this survey. I came to check my car in and asked if they could cover my seat, floor a My vehicle was service several weeks ago & I'm just now getting this survey. I came to check my car in and asked if they could cover my seat, floor and steering wheel with protection cover as they should be doing anyway b/c they alway leave my steering wheel and shift gear dirty/oily from them not cleaning there hands after oil change, tire rotation etc. They did not do it. It was pouring down raining outside, there was no other vehicle under the car cover; where you, pick up your vehicle after service is finish. This short black guy (don't know his name) literally parked my car out in the rain. My vehicle was more than half way in the rain, I had to pick my 2 yr old child in her car seat, out in the rain. She was wet; both of my parents, as well as I was wet. The inside of my vehicle got wet b/c of there pettiness, of another survey I filled out on how horrible there customer service is. As you can see in this survey as well, I don't need to lie when the proof is right infront of you. The entire staff team there needs to be moved around, they are to complacent at Kia. More
by Mrs. LaLa Head
Verified CustomerEmployees Worked With
Darren or doren something like that
August 19, 2025
Nice inside awaiting room and did not have to wait very long for the service to be completed long for the service to be completed More
by JABABY15
Employees Worked With
August 15, 2025
Great jobI will be back at Jacksonville Kia to get my Kia Sedona fix. The service team is amazing. Thank you. The Pickett's Sedona fix. The service team is amazing. Thank you. The Pickett's More
by miraettapickett
Employees Worked With
August 15, 2025
Over the last few months customer service has gone WAY downhill. They tried to tell me they couldn’t test my starter and alternator until I BOUGHT a new battery from them when I have been jumping my 2023 downhill. They tried to tell me they couldn’t test my starter and alternator until I BOUGHT a new battery from them when I have been jumping my 2023 Kia carnival daily just to get it working. 3 batteries in 2 years I’ve had it and still NO resolution on what is causing it. Safe to say I won’t be returning for anything at this dealership again. More
by sagger.margins4q
Employees Worked With
