Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jacksonville Kia
Jacksonville, NC
664 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 664 reviews
July 02, 2023
On 6/28 I had my car towed into Kia because it would not start at Food Lion. Kia refused to look at it that day and said they had too many tow-ins that would have to wait. When I called the next day 6/29 start at Food Lion. Kia refused to look at it that day and said they had too many tow-ins that would have to wait. When I called the next day 6/29 at 1 p,m no one would answer the phone so I had to leave message. Tried to get someone on the phone multiple times over 2 days with the same result. A friend took me over at 4pm on 6/29 and it had not yet been looked at. Then they to finally jumped it, took it into the garage and said it was the battery so I got a new battery. The lack of communication and failure to give me even the courtesy of a call back regarding the status of my car was extremely unsatisfactory. I purchased my 2020 Kia Optima at this dealership and will likely not return to them again. More
by grandma00
Verified CustomerEmployees Worked With
can't remember
July 01, 2023
Delivered the vehicle witthin the time promised. The car is clean and runs great. I will not have a hesitate returning to this dealership for my vehicle's next service. The car is clean and runs great. I will not have a hesitate returning to this dealership for my vehicle's next service. More
by IREINER99
Employees Worked With
Robbie Castro
July 01, 2023
The best selection of cars. We found the perfect car. Terence was the best along with the rest of the team, 10 out of 10 We found the perfect car. Terence was the best along with the rest of the team, 10 out of 10 More
by Brian Emanuel
Employees Worked With
Terence, Jasmin and all others
June 30, 2023
I wasn't planning on purchasing a vehicle. I was only looking. But when I received a quote for almost as much trade in as I paid for the vehicle 6 months prior, it practically sold itself. N I was only looking. But when I received a quote for almost as much trade in as I paid for the vehicle 6 months prior, it practically sold itself. No pushy tactics either. Mike came out, spoke, asked me what I was looking for and he helped me find it. All in all a great experience. Thanks Jacksonville Kia. More
by RAY.ROACH1967
Employees Worked With
Mike
June 30, 2023
Excellent service! Thankful for good customer service and polite staff! They were very helpful at keeping the appointment short due to me having my 3 kids with me! Thankful for good customer service and polite staff! They were very helpful at keeping the appointment short due to me having my 3 kids with me! More
by 97COTT
Employees Worked With
5 ?? the one with a dog named “Reel”
