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Jacksonville Kia

Jacksonville, NC

Overview
Employees
Reviews
Vehicles
4.4
659 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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500 W Fairway Rd

Jacksonville, NC

28546

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Showing 659 reviews

June 13, 2023

Did not have mailed coupon could not use discount. Had to go back and pick up wheel lock! More

by sun.rain2day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names
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June 13, 2023

I always have good service every time I step into Kia motors. They always make sure to do a great job of helping out their loyal customers. More

by ZAVIERH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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June 12, 2023

Everyone was so helpful and informative. Thank you so much. Ron canby. We will be back. More

by rcanby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service deparment
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March 26, 2022

Drove 90 minutes to find out that 7500. was added to the window sticker. Kia Carnival, Jacksonville NC. Thanks Kia for the overcharge, swindle, gouging. More

by missmymarine
Friendliness
Price
Recommend Dealer
No
Employees Worked With
McElroy
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February 04, 2021

One of the worst customer service experience I ever had to deal with. Service department/management of the dealership was very unprofessional. Still blows my mind that an employee would ask me to cross the More

by whoknows54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin H , Mike Bardaxis
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February 01, 2020

I have been to kia stevenson three times buying a vehicle and all three times have been excellent service I highly recommend them to everyone More

by tourignyjeffrey
Recommend Dealer
Yes
Employees Worked With
Terence hoffman
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April 13, 2019

Wonderful dealership The sales people, finance people, service people, and parts people were all very attentive, knowledgeable and efficient. There was no pressure at any More

by Taylor, Vaughan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine, Charles, Terrance in sales. Jessie and William in finance. Tammy in parts. Robbie and Patricia in service.
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December 28, 2018

Company seeks to backtrack on promises We purchased a 2019 Sorento in Aug 2018. Stevenson KIA said they would be refunding the money paid out on the GAP insurance purchased on the 2015 Sore More

by kf4wie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will, Patrick Koballa
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Jan 02, 2019 -

Jacksonville Kia responded

Mr. McNeil, My name is Zed Shipley and I am the General Manager her at Stevenson Kia of Jacksonville. This is the first I have heard of this and I am extremely sorry you feel this way! I a mostly sorry because clearly there has definitely been some misunderstanding here as 99% of all dealerships in the market today are no longer offering Gap insurance. This was a blanket situation actually due to protect military personnel. The act and guidelines in which dealers are temporarily not offering Gap insurance is a choice the dealers are making in order to be 100% sure and not over state and or charge any man or woman of service to our country not boat any more than that in which is allowed by the protecting guidelines set forth by the highest level individuals in our military. The issue and totals have not been resolved at that level and passed down amounts the dealers, so what you have experienced in the automotive community lately with any dealer Whom is not Offering Gap insurance is one whom is not willing to risk over charging or being part of or included in the lawsuit or complaint that generated this problem. As for some refund for Gap? This is clearly misunderstanding as well. That is not to say it’s not 100% on our part that one of my employees has Mia informed you, but this would be the first case in which a customer understood that we would be giving a refund due to we no longer offer Gap. 4 months ago we didn’t offer Gap and if you were charged or purchased Gap somehow, then I will have The money mailed to the Lien holder No later than January the 3rd. In addition if you paid the vehicle off or traded it somewhere then we will need to fill out a cancellation form and get the Gap premium refunded that way. I am a little confused as to what you are trying to accomplish. Again 4 months ago we did not offer Guaranteed Asset Protection so just trying to figure out what I can do to assist you in this matter. I am so sorry that we have not been clear in explaining this. But assure you that it’s extremely important to me that you know that we are 1000% here for you after the sale. Your overall satisfaction is truly the priority. I want you to be aware also that 85% of the individuals at Stevenson Kia, especially at the manager level and up, are all proud Veterans ourselves. Taking advantage of a brother or sister on arms and or uniform is far from our objective sir, anyone for that matter. Having served 6 years and multiple combat tours myself, I want you to know if there is any place you can be assured you will be taken care of it is here at Stevenson Kia. Please contact me at your convenience and you have my word I will resolve this in an expeditious manner. Thank you for reaching out and making me aware as well. My contact number is below along with email. I hope to hear from you soon. Happy new year! Zed Shipley General Manager Stevenson Automotive Group Stevenson Hyundai/Stevenson Kia of Jacksonville 423-360-2133 zshipley@stevensonauto.com

March 05, 2018

Service Department Had my wheel lock up on my 2018 Kia Sorento was stuck in a parking lot about 10 minutes away from the dealership. Call the service department for guid More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe in service Department
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February 14, 2018

GREAT SALES AND STAFF ME AND MY WIFE BOTH BOUGHT NEW KIA"S ARE SALESMAN WAS AMAZING KIRK MADE BUYING A TWO NEW CARS A GREAT EXPER FOR ME AND MY WIFE WE THANK YOU ONES AGAIN More

by RIO2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KIRK RAY
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