Jacksonville Kia

Sadly, some miscommunication on my cars service. I was charged for labor on parts that were part of my service contract. I tried get a refund with a manger but no one contacted me back. It was back I was charged for labor on parts that were part of my service contract. I tried get a refund with a manger but no one contacted me back. It was back and forth with the contract service agreement and Kenton. Kenton tried to help but it was never resolved on my part. More

Drop off was easy, friendly, and professional. Waiting time was fair and pick up was very smooth. Waiting time was fair and pick up was very smooth. More

I was assured just two weeks before this most recent appointment that the “fix” for my air conditioning was in fact what I needed. It was a costly repair and within 2 weeks the exact same issue remained appointment that the “fix” for my air conditioning was in fact what I needed. It was a costly repair and within 2 weeks the exact same issue remained, as if nothing had been fixed to begin with. They wanted another gratuitous amount of money for yet another “fix” which they were certain was the actual repair needed this time. Can’t recommend them based on the poor handling of such an expensive situation that has left me both hurting in the bank account and still without air conditioning in this heat. More

Had my motor replaced they worked well with me to get it taken care of taken care of More

Average. Had to go through some type of AI to leave a msg that no one at service desk claim they got. Also left phone msg, via AI, for service department whic Had to go through some type of AI to leave a msg that no one at service desk claim they got. Also left phone msg, via AI, for service department which no one claims they got. So I drove in to speak to service department when initial contact could have been done over phone. More

Worst dealership in jacksonville nc, Racist, Rude, Unprofessional. Never asked if I wanted to fix anything on my vehicle while I was literally sitting in the waiting room. I asked for a copy of ALL my Unprofessional. Never asked if I wanted to fix anything on my vehicle while I was literally sitting in the waiting room. I asked for a copy of ALL my paperwork, didn't get what needed to be fixed, so I called service Doreen said she would e-mail it to me, gave her my e-mail waited 2hrs never received it had to drive all the way back up there from swansboro nc, to get a piece of paper that I asked for before I left. Sad, how nothing ever changes at Kia in jacksonville nc. More

Things that needed to be replaced in my car wasn't told to me until then checked me out. Obviously should have been told to me while I was in the waiting room so I could have gotten things replaced right t to me until then checked me out. Obviously should have been told to me while I was in the waiting room so I could have gotten things replaced right then and there. More

I give the service a 1 rating for the following two reasons: 1. On 24 March, I explicitly recall asking whether my car had gas in its fuel tank, knowing that the fuel gauge was already faulty and the v reasons: 1. On 24 March, I explicitly recall asking whether my car had gas in its fuel tank, knowing that the fuel gauge was already faulty and the vehicle simply may have required gasoline and not a repair. Kenton, the service representative, told me via phone that the car did have gas in it. The day of picking up the car I would learn that Kenton made a false statement because I was notified of an empty tank and the need to authorize the dealership to put gas in the car. The fuel pump/fuel guage being faulty was a known issue and I am more than confident that the technician conducted an unnecessary repair because of a lack of due diligence when answering my question regarding the gas tank. 2. The car was dropped off on 18 March and scheduled to be evaluated on 23 March. I was originally told the car would be ready for pick up on Friday 27 March, so I added an oil change service and relayed that I would pick it up on Monday 30 March. When Monday morning came, I called at ~0900 to receive an update but did not receive a response via call or text. The lack of a response forced me to arrive in person (a 30 min drive) Monday morning to get an answer, the desk attendant acknowledged the failure to respond and told me my car would be ready by 1600 that day. When I returned at ~1445 that same day, I was told by the desk representative that they had no knowledge of where my car was and that they assumed the technician was test driving it. After waiting for a few minutes, I asked the desk representative to call the technicia More

This dealership is great I would recommend to a friend/family. Great customer service!! I’m very happy about my purchase friend/family. Great customer service!! I’m very happy about my purchase More

It was pleasant and efficient! They are always so kind and helpful! Service was great! They are always so kind and helpful! Service was great! More