Jacksonville Kia - Service Center

The service department always exceed my expectations! I always forget to ask something before leaving and when I return they are always patient and willing to help. Thank you I always forget to ask something before leaving and when I return they are always patient and willing to help. Thank you More

My horn was supposed to be fixed last weekend. I had to contact the service department numerous times to confirm if my part was in and if I was going to be given a loaner vehicle. I was told a man I had to contact the service department numerous times to confirm if my part was in and if I was going to be given a loaner vehicle. I was told a manager would call me back and they never did and now I have to reschedule due to not having a vehicle during the weekday and not being able to drop it off due to scheduling conflicts with the service department and my job. More

Fast, reliable work. Great customer service! Husband and I have both been very happy. Thanks! Great customer service! Husband and I have both been very happy. Thanks! More

Kaylee Klaumann in the service department was very helpful and kept me informed of progress on my repairs. I appreciate the work everyone involved did to get the recall engine replacement completed. helpful and kept me informed of progress on my repairs. I appreciate the work everyone involved did to get the recall engine replacement completed. More

The waiting time was short, knowledgeable of service you need and reasonable cost. Pleasant hospitality and quiet need and reasonable cost. Pleasant hospitality and quiet More

Great costumer service and great communication while my car was getting service. Will recommend, definitely. car was getting service. Will recommend, definitely. More

Communication is lacking majorly. Could you be waiting all day or two for a phone call Could you be waiting all day or two for a phone call More

It is still going under construction for remodeling a little inconvenient, but the service was still pretty much top. Notch as far as getting stuff done, i would have liked a car wash with all the money little inconvenient, but the service was still pretty much top. Notch as far as getting stuff done, i would have liked a car wash with all the money that I spent but other than that everything was good More

Jacksonville KIA always does a wonderful job at getting me in quickly, answering my questions and fixing any issues while also explaining in depth what they’re doing. Kenny at the front did a fantastic j me in quickly, answering my questions and fixing any issues while also explaining in depth what they’re doing. Kenny at the front did a fantastic job reassuring me everything was okay and they’d get it all figured out! More

I debated on doing the survey because I didn’t wanna waste my time cause I don’t think anything’s gonna come from it however I think it’s funny that I received more notification about this survey. Then waste my time cause I don’t think anything’s gonna come from it however I think it’s funny that I received more notification about this survey. Then I did the whole time my vehicle was in your shop. So with that, I will say the following and maybe something will come from it. Chris needs to be spoken to about his job description, as well as receive some training on customer service skills. The only communication that I had with him was on March 26 because he needed approval for something to be done . there was no communication regarding my vehicle unless I called. My car sat at the dealership for literally a month. I had to do the follow up work between the dealership and the warranty company after I already approved everything. I was informed by his colleagues that Chris is a busy man while I was complaining about this lack of service I was receiving. The last time I checked, I’m the client that’s actually paying for the service I should have not been doing Chris’s job. The attitude I received the whole time was very nonchalant. There was no accountability ever taken, and nothing was done to help resolve it. This is my second time working with him and it was a horrible interaction. I doubt Robbie spoke to him about this issue. It was probably swept under the rug like all the other complaints they have probably received regarding the unprofessionalism that is displayed. The service advisers are the first thing that customers interact with when receiving service and if this is how customers are being treated, it makes the whole dealership look bad. This whole situation would’ve never happened if there was better communication. Communication is everything & word-of-mouth travels. More