Jacksonville Kia - Service Center

The communication from the service reps and the work from the technicians was good. However, their policy of upcharging for work covered by third party warranty along with not proving exact pricing before th the technicians was good. However, their policy of upcharging for work covered by third party warranty along with not proving exact pricing before the service was not pleasing. Our charges were almost twice our informal quote. More

I would have at one time recommended your dealership for service since it’s the only place I took my Kia to be serviced since purchasing it in 2016 , but no longer ! service since it’s the only place I took my Kia to be serviced since purchasing it in 2016 , but no longer ! More

Very good service. department. My only complaint was the salesman that we bought the car from didn’t give a xxxx once we signed the paperwork. I guess he got his commiss department. My only complaint was the salesman that we bought the car from didn’t give a xxxx once we signed the paperwork. I guess he got his commission and he was done with us. Whatever happened to customer service, evidently he missed that part of the training course. Don’t ask me his name because I don’t care who he is. I will not buy another car from the dealer because of this jerk! I like my car, a 2024 Kia Telluride bought it October 2023. More

They were great as usual. Quick service and great customer service. I will always support. Thanks Quick service and great customer service. I will always support. Thanks More

They called me to come in for an open recall on my kia Sorrento. I was not experiencing an issue with my car but decided to get the recall addressed amyway because I am moving out of state. After they " Sorrento. I was not experiencing an issue with my car but decided to get the recall addressed amyway because I am moving out of state. After they "fixed" my car, I suddenly began experiencing the symptoms that the recall was for. So by allowing them to work on my car they made it worse.. This was for the multi-function light switch.. Now when I drve down the street my lights go out randomly. I told them this and the said "let the switch get broken in a little and i will stop." That didn't seem correct. So I contacted other Kia dealerships and they said switches don't "get broken in" and that "that dealership should never have sent you hone with faulty lights" More

Superior service, informative, courteous and helpful staff, newly remodeled clean bathroom and waiting area. I would recommend them to my friend and family. staff, newly remodeled clean bathroom and waiting area. I would recommend them to my friend and family. More

He listened to my concerns with my car and ensured they were addressed. Read through what the mechanic completed on my vehicle and provided print out of other items we discussed. were addressed. Read through what the mechanic completed on my vehicle and provided print out of other items we discussed. More

Service was exceptional from start to finish. Waiting area very comfortable and coffee is well stocked. The service team was very knowledgeable and eager to help. Everything was explained thoroug Waiting area very comfortable and coffee is well stocked. The service team was very knowledgeable and eager to help. Everything was explained thoroughly 100% satisfied with my. Overall, experience can't wait until next time.Thank you so much, Jacksonville KIA for your time and professionalism. More

The salesman was friendly, personalable, not pushy, and showed us an amazing car at a great price! showed us an amazing car at a great price! More

I charged 111. 00 to replace a battery in my key fod. The batterythey replaced, was one that i receivedfromthesame dealershipon September 2nd . 00 to replace a battery in my key fod. The batterythey replaced, was one that i receivedfromthesame dealershipon September 2nd . More