Jacksonville Kia - Service Center

Over the last few months customer service has gone WAY downhill. They tried to tell me they couldn’t test my starter and alternator until I BOUGHT a new battery from them when I have been jumping my 2023 downhill. They tried to tell me they couldn’t test my starter and alternator until I BOUGHT a new battery from them when I have been jumping my 2023 Kia carnival daily just to get it working. 3 batteries in 2 years I’ve had it and still NO resolution on what is causing it. Safe to say I won’t be returning for anything at this dealership again. More

They kept my car and I got a rental car. I felt lucky and I drove a push button car for the first time I felt lucky and I drove a push button car for the first time More

Great service every time I have bought two vehicles here and trust their service I believe in taking my cars back where I bought them! Loyalty goes both ways! and trust their service I believe in taking my cars back where I bought them! Loyalty goes both ways! More

Doesn’t sound like there is notes taken very well. When client comes in with concerns about things should of been addressed when there not waiting until client calls about the same thing and want to When client comes in with concerns about things should of been addressed when there not waiting until client calls about the same thing and want to charge to see why! More

Check engine light came on and brought it in to find out a rodent had chewed the wiring to a component of the fuel system. $4.7k quoted to repair! Called car insurance and they would cover it. Took it to To a rodent had chewed the wiring to a component of the fuel system. $4.7k quoted to repair! Called car insurance and they would cover it. Took it to Toyota if New Bern who actually did it for $446 right under my deductible. Come to find out Kia tried to rip us off by replacing the whole component not just the part. Called to speak with supervisor over dealership and he never got back to me. More

Kia of Jacksonville is a great company to work with. I really love your service team . Special thanks to Chris Vance for the amazing job on getting my Van fix.. Thank you all the Pickett's of Maple H I really love your service team . Special thanks to Chris Vance for the amazing job on getting my Van fix.. Thank you all the Pickett's of Maple Hill, NC.. More

Kia service offers reliable maintenance, skilled technicians, timely repairs, genuine parts, and excellent customer satisfaction. technicians, timely repairs, genuine parts, and excellent customer satisfaction. More

Very happy with my last visit to Jacksonville Kia! Love the new updated facility, timing of everything with my vehicle service was right on point! Love the new updated facility, timing of everything with my vehicle service was right on point! More

The service team at KIA is professional and keeps me informed throughout the process via an online tracking feature. My car serviced quickly and returned in great condition. Excellent customer service! informed throughout the process via an online tracking feature. My car serviced quickly and returned in great condition. Excellent customer service! More

They tell you one thing then call you and tell you it’s more money more money More