Jacky Jones Chrysler Dodge Jeep RAM

Very Disappointing Service Experience We recently had our 2019 RAM, purchased from Jackie Jones in 2024, serviced there, including an engine replacement that was an investment of almost $16,000 — certain our 2019 RAM, purchased from Jackie Jones in 2024, serviced there, including an engine replacement that was an investment of almost $16,000 — certainly not a few dollars. Unfortunately, the overall service experience was very disappointing. There were repeated changes to when the vehicle would be ready — at least four different times — which made planning very difficult. When we finally received the truck, it was returned dirty, the rear tires had very little tread left and this was not brought to our attention, and most importantly, the engine block heater, which was working properly before the vehicle went in, was no longer working when we got it back. The block heater is not an insignificant item. Replacing it can cost close to $1,000, and despite the fact that it was working before the vehicle went in for a nearly $16,000 engine replacement, we were told that it failed because of corrosion and that the dealership would take no responsibility for the repair. We understand that parts can fail, but we expected the dealership to make a reasonable effort to work with us, especially after such a significant investment. There was also a new crack in the dashboard, which we were told was already there. What is most disappointing is the lack of ownership after spending almost $16,000. We expected attention to detail, good communication, and a genuine effort to address problems when the vehicle was returned. Justin Ashe, the owner, did follow up by email, which we appreciated, but ultimately the service department did not resolve our concerns. We did appreciate the loaner they provided for a few hours. At the end of the day, we did not expect perfection — we expected accountability. When a customer invests nearly $16,000 in a major repair, the least they should receive is honesty, communication, and a willingness to stand behind the service. Unfortunately, that was not our experience. We left feeling that once the $16,000 was paid, the responsibility to make things right was no longer a priority. For that reason, we cannot recommend this service experience to other customers. More

Salesman and entire staff were very professional and made the buying experience easy and efficient. I thought I got a great value. the buying experience easy and efficient. I thought I got a great value. More

This dealership treated me like family from the moment I made my first call to Zach to working through the financing with CJ. This was my first time buying a car from out of state and Zach put me at ease fr made my first call to Zach to working through the financing with CJ. This was my first time buying a car from out of state and Zach put me at ease from the start and kept me informed every step of the way. They were all prompt at returning my phone calls and were very patient with all of my questions. I would highly recommend this dealership to anyone who is in the market for a car. They'll even ship the vehicle to you! More

We purchased two new Jeep vehicles in two different months this year. In both cases we dealt with Zach Cottrell in sales and CJ Campbell in finance. The sales experience was very easy and always f months this year. In both cases we dealt with Zach Cottrell in sales and CJ Campbell in finance. The sales experience was very easy and always felt honest with Zach. We went to Zach first went it was time for the second vehicle as a result. When the time comes for our next purchase, we will start with Zach again. That’s high praise. In all our years of new car purchases we found CJ to be the most Customer focused F&I manager ever. He really went out of his way to be sure we got the best package for our needs. At no point did it feel like we being oversold or hammered into buying warranty packages we did not want. They were offered, but very professionally. It was great to be able to work with a small town style dealer to make these purchases. Zach and CJ represent Jacky Jones very well. We should be back! More

I want to very highly recommend Jacky Jones Chrysler Dodge Jeep dealership. I am a single mom and with some very good suggestions from John Mirandi, Zack and CJ I now have a dependable car that I love a Dodge Jeep dealership. I am a single mom and with some very good suggestions from John Mirandi, Zack and CJ I now have a dependable car that I love and is safe for myself and my son. Everyone there was so friendly and courteous!! Definitely a FIVE STAR PLACE to purchase a car!!!!! More

Big SHOUT OUT to the service guys at Jacky Jones Jeep in Hayesville! I had to talk to the office folks today, but first my husband and I rode our motorcycles to a nearby restaurant for lunch. When we came o Hayesville! I had to talk to the office folks today, but first my husband and I rode our motorcycles to a nearby restaurant for lunch. When we came out, my husband's battery was flat. He sent me ahead to take care of my business at the car dealership, so I also went to the service department to ask for help or advice on jump starting a motorcycle. One of the guys there (whose name I wish I remembered!) followed me back to the restaurant with a jump box, helped my husband reach the battery of his bike (underneath some things), and got it started... and charged us nothing! Such a generous gift of his time and the store's equipment! So... Jacky Jones guys... y'all are the best! ALSO... I bought my car from them two months ago, and it was a great experience! Good deal on a practically new Jeep Renegade with only 5000 miles on it. Saved a lot and got a really nice car. More

Wife needed a new vehicle. I called the sales dept awhile back, Jared Moore answered. We discussed makes & models and he gave me his card. I called back recently and he hooked us up on a sweet deal awhile back, Jared Moore answered. We discussed makes & models and he gave me his card. I called back recently and he hooked us up on a sweet deal on a Durango GT. He sent the stats and plenty of pics. Timing was perfect, brought the wife over to look at it; SOLD!! And CJ had us signing papers in no time flat. Had to be the smoothest car buying experience ever. Thanks everyone at Jacky Jones, Hayesville!! More