Jacky Jones Chrysler Dodge Jeep Ram of Cleveland

Missing equip after service The service tech removed my cover on my battery and did not replace it. By time I discovered it took a while to get the parts. I had a hard time getti The service tech removed my cover on my battery and did not replace it. By time I discovered it took a while to get the parts. I had a hard time getting anyone to return calls or let me know what was going on. Service has usually been better than this in the past. More

No, I will notbe returning to this dealership for anything, Baught a used car, it was a lemon. They had it in shop more than I had it on the road. Couldn't fix recurring issue. They offered to trade it out. I Baught a used car, it was a lemon. They had it in shop more than I had it on the road. Couldn't fix recurring issue. They offered to trade it out. I wanted one just like it. I like the car. Took months for them to find another one. Ended up having to refinance it instead of trade. Cost me more money,which it was a newer model by one yr. They were supposed to buff scratches out of newer one that are still visible. Worst experience all around. I'll go somewhere else the next time I get another car More

Good service Friendly and competent service. A good place to take your car. It's nice to have local people at a local dealership. We are fortunate to have them. Friendly and competent service. A good place to take your car. It's nice to have local people at a local dealership. We are fortunate to have them. More

Routine maintenance Prompt, courteous and timely service. Everyone was friendly and made sure all my maintenance needs were meet to my satisfaction. I would highly recomm Prompt, courteous and timely service. Everyone was friendly and made sure all my maintenance needs were meet to my satisfaction. I would highly recommend this service department More

Routine Maintenance Dealing with Jacky Jones was quick and easy. Scheduled my first oil change and maintenance for my new Jeep with a next day appointment. They were frie Dealing with Jacky Jones was quick and easy. Scheduled my first oil change and maintenance for my new Jeep with a next day appointment. They were friendly, helpful and convenient! More

New lease Lee made it really comfortable to return my Jeep and release another Friendly atmosphere at this dealership Good selection of inventory and choices Lee made it really comfortable to return my Jeep and release another Friendly atmosphere at this dealership Good selection of inventory and choices of different models More

New customer Great service Skyler was wonderful. Casey in finance did good. They did a lot to help me will recommend them to other people. Thank you have a great d Great service Skyler was wonderful. Casey in finance did good. They did a lot to help me will recommend them to other people. Thank you have a great day More

Repair and service Mackenzie in service was extremely helpful, courteous, and accommodating in communicating the progress and status of my vehicle. All the staff have be Mackenzie in service was extremely helpful, courteous, and accommodating in communicating the progress and status of my vehicle. All the staff have been pleasant, professional, and friendly. More

Excellent Service I highly recommend Jacky Jones for its parts and services. They were professional, understood the service required and stayed in contact with me until I highly recommend Jacky Jones for its parts and services. They were professional, understood the service required and stayed in contact with me until the parts were there so they valued my time. More

Great Service Experience Mackenzie made all the difference. She communicated promptly about the status of our job, explained the service needed, etc. I would recommend this se Mackenzie made all the difference. She communicated promptly about the status of our job, explained the service needed, etc. I would recommend this service department to anyone. More