Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Great people great service. My only complaint is the Jeep was just detailed and when they ran the wipers to check they used the washers front and rear and did not clean up the My only complaint is the Jeep was just detailed and when they ran the wipers to check they used the washers front and rear and did not clean up the mess. More

Personnel are courteous, knowledgeable, and helpful. I have been using this dealership since 2017 because I can trust them. I have been using this dealership since 2017 because I can trust them. More

good Dealer I am glad I bought my Jeep from them ! service department was confused about my bill. they were going to charge me for my first oil change ! I don't know if they rotated my tires or not service department was confused about my bill. they were going to charge me for my first oil change ! I don't know if they rotated my tires or not ? More

Brought my Gladiator in for a recall. Harrison was my rep, as he has been for a few other services in the past. He’s great and it’s always a good sign to see familiar faces, compared to o Harrison was my rep, as he has been for a few other services in the past. He’s great and it’s always a good sign to see familiar faces, compared to other service centers that burn through employees. Scheduling was painless, work was performed as expected, and the car was completed and returned sooner than expected. Extra bonus points for a really nice waiting lounge and clean bathrooms. More

Great customer service. Vehicle was fixed in a timely manner and everyone is so kind. Vehicle was fixed in a timely manner and everyone is so kind. More

Harrison is great to deal with. Keeps me informed on all work that's being done. Keeps me informed on all work that's being done. More

everybody at the body shop was great. . shout out to Chad and Jonathan for their great service and precise work!! THIS REVIEW IS FOR THE BODY SHOP!!!!!! . shout out to Chad and Jonathan for their great service and precise work!! THIS REVIEW IS FOR THE BODY SHOP!!!!!! More

Great service in a timely manor. The service rep was excellent and very knowledgeable. Would recommend service here anytime The service rep was excellent and very knowledgeable. Would recommend service here anytime More

At this moment it seems all work performed was done right. My only complaint is a lack of communication along the process. right. My only complaint is a lack of communication along the process. More

There's no such thing as a perfect dealership every single day. Even the best have off days when things don't go exactly as planned. What truly sets a dealership apart is how they handle those moments— single day. Even the best have off days when things don't go exactly as planned. What truly sets a dealership apart is how they handle those moments—and Jacky Jones CDJR Cleveland does it right. They stand behind their work, genuinely care about their customers' concerns, and go out of their way to make things right when an issue arises. The team is professional, courteous, and committed to delivering excellent service, even when the unexpected happens. More