Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Just doesn't care The service department just doesn't care. Refuses to return calls. 3 days to replace a switch. Service at Jacky Jones is still not important I guess. The service department just doesn't care. Refuses to return calls. 3 days to replace a switch. Service at Jacky Jones is still not important I guess. More

Regular Service Quick and easy. No issues at all. Would definitely go back for future routine service. Thanks Wayne and Mackenzie. Love my Jeep and the people I wo Quick and easy. No issues at all. Would definitely go back for future routine service. Thanks Wayne and Mackenzie. Love my Jeep and the people I worked with are the best around. More

Excellent Service + Positive Attitudes I was traveling for work to Dahlonega, GA, and my Jeep began making a concerning noise. I looked up Jacky Jones as the closest dealership and made I was traveling for work to Dahlonega, GA, and my Jeep began making a concerning noise. I looked up Jacky Jones as the closest dealership and made my way there, hoping they could work me in. I was greeted at my vehicle before I even had the Jeep in park. Anxious about what could be wrong, as well as how much it might cost, what kind of inconvenience it might be since I was 4 hours from home, how long I might have to wait, etc., the staff immediately gave me comfort that they would work me in quickly and that they would take care of my problem. I took my computer and was able to work using the dealership wifi in a nice waiting area. They quickly assessed the issue, corrected the problem (which was apparently very minor) and sent me on my way, free of charge. If you are in the Dahlonega/Cleveland area, this dealership is where it's at. I work in the hospitality industry, and these folks not only do good work, they do it with a smile. Thanks to the service team for a fantastic experience! More

Battery Change Called at opening, they took me in immediately. Very clean and well managed service department! Coming from another CDJ dealership in south ga it was Called at opening, they took me in immediately. Very clean and well managed service department! Coming from another CDJ dealership in south ga it was very nice to work with these guys!! Excellent service. Thank you!!! More

Quick Service Was way over due for an oil change... the service department had me in and out of there in no time, which was excellent!! I work right beside another Was way over due for an oil change... the service department had me in and out of there in no time, which was excellent!! I work right beside another jeep service dealership but would rather come to Jacky Jones because of the excellent service. More

Fix horn They fixed my horn. It didn't work after they did all the recalls on my Jeep. It works fine now. They are really friendly at the customer service area They fixed my horn. It didn't work after they did all the recalls on my Jeep. It works fine now. They are really friendly at the customer service area. More

General checking of vehicle I've always appreciated how McKenzie has worked and communicated with me with working me in and communicated any issues with my vehicle. The whole sta I've always appreciated how McKenzie has worked and communicated with me with working me in and communicated any issues with my vehicle. The whole staff is always friendly, professional, and courteous. More

Great people, fast service! I carried my vehicle to be serviced as I had purchased the vehicle here last Fall. I was greeted promptly and shown to a clean, comfortable waiting ar I carried my vehicle to be serviced as I had purchased the vehicle here last Fall. I was greeted promptly and shown to a clean, comfortable waiting area where I enjoyed fresh coffee and pleasant company. In no time, my vehicle was serviced, checked out and I was on my way. Thanks Mackenzie!! More

Excellent service Mackenzie Mackenzie always takes great care of us in a timely manner. She is friendly and yet, very professional and helped me to change some dashboard settings Mackenzie always takes great care of us in a timely manner. She is friendly and yet, very professional and helped me to change some dashboard settings. More

Excellent service and respect to us. We have always had excellent service with this dealership and the employees are so respectful and patent with us,. We chose to purchase our Jeep ther We have always had excellent service with this dealership and the employees are so respectful and patent with us,. We chose to purchase our Jeep there and R.C. Greer was very instrumental in our choose of vehicle, understood our needs and knew his product. He is one of a kind, thoughtful and understanding and caring. The service department has always taken care of, on time, and very thorough and we feel we are in good hands there. More