Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Very through and thoughtful! I left my Jeep with a few requests of items to fix. They went through my vehicle front to back and took care of things that I didn't even know were t I left my Jeep with a few requests of items to fix. They went through my vehicle front to back and took care of things that I didn't even know were things! Everything was communicated to me in a timely fashion and all the work was completed quickly! Definitely worth whatever drive it take to get to them. More

2014 Challenger Jackey Jones Dodge/Ford is trustworthy and honest. My family has purchased about 7 cars, trucks, and SUV's and will continue to buy from them. There c Jackey Jones Dodge/Ford is trustworthy and honest. My family has purchased about 7 cars, trucks, and SUV's and will continue to buy from them. There customer care after the sale is outstanding More

Convenient service Being able to make a service appointment is fantastic. Only thing that could make this better would be for the service center to be open on Saturday Being able to make a service appointment is fantastic. Only thing that could make this better would be for the service center to be open on Saturday at least half a day. We both work out of town and getting back during shop hours can be a pain. More

very good service! Mackenzie is the best,like working with her!,everybody is friendly and fast would recommend Jackie jones to my friends and family! service! Mackenzie is the best,like working with her!,everybody is friendly and fast would recommend Jackie jones to my friends and family! More

Helpful and patient My jeep had an issue occur as I as driving home from work. I left it at the service department drop with a brief explanation of what was going on. My jeep had an issue occur as I as driving home from work. I left it at the service department drop with a brief explanation of what was going on. A salesman was kind enough to drop me off in town so I could wait for my ride home at a restaurant. I spoke with either Mackenzie Cain or Harrison Dutton every day while the jeep was being worked on. They were patient with my long winded questions and were very detailed in telling me what was going on with my vehicle. I appreciated the time they spent with me very much. I never felt rushed or that my questions were not respected. The jeep has not run this smoothly in months and I am very happy with my experience here. More

Fast friendly service When I purchased my vehicle they told me that I was now in the Jacky Jones family. When I needed service that’s how I was treated. I like to do busine When I purchased my vehicle they told me that I was now in the Jacky Jones family. When I needed service that’s how I was treated. I like to do business with people who do what they say they will. More

Great Job! Recall work and general service - Mackenzie was wonderful as usual (friendly, accommodating, helpful). No complaints this visit or any other. Glad t Recall work and general service - Mackenzie was wonderful as usual (friendly, accommodating, helpful). No complaints this visit or any other. Glad to have a full service dealer in my backyard. More

Excellent service with friendly people! Called and scheduled appointment for new tires and mirror replacement on our Ram truck and work was completed that same week on time and entire servic Called and scheduled appointment for new tires and mirror replacement on our Ram truck and work was completed that same week on time and entire service team was accommodating and very friendly. Would recommend having your service work performed by the Jacky Jones team. --Steve More

Oil change I arrived at the appointment on time Service was quick and easy no complaints as usual oil change took less than an hour I'm happy I arrived at the appointment on time Service was quick and easy no complaints as usual oil change took less than an hour I'm happy More

Rubicon clutch pedal warranty Mackenzie knew what she needed for parts and had them at the dealership. Called me to set the appointment. Had a loaner car there and ready when we Mackenzie knew what she needed for parts and had them at the dealership. Called me to set the appointment. Had a loaner car there and ready when we arrived. Called once with an update. Called promptly upon completion to say my Rubicon was ready, and let me know the dealership hours for pickup. Short of not having the problem I don't know how it could have been a better experience. Jimmy More