Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Professional, efficient, and courteous A class act! Always accommodating, friendly and effective. This is my 3rd Chrysler product that I have used them for. I recommend going here for both A class act! Always accommodating, friendly and effective. This is my 3rd Chrysler product that I have used them for. I recommend going here for both sales and service. More

Replacement of Catalytic Converter. Car runs so much smoother now. Very professional team. Job well done! The mechanics and Mackenzie do a great job! I get all my Jeep Service done a Car runs so much smoother now. Very professional team. Job well done! The mechanics and Mackenzie do a great job! I get all my Jeep Service done at Jacky Jones Cleveland, GA. More

They were lifesavers! We were on our vacation and had a problem in a nearby town and were referred to this dealership from Auto Zone in Cleveland. The folks at Jacky Jone We were on our vacation and had a problem in a nearby town and were referred to this dealership from Auto Zone in Cleveland. The folks at Jacky Jones were extremely helpful and friendly. They ordered the part that was needed for our car, did the repair the following morning, and we were on our way! We were so thankful that Dodge had a dealership close by where we were staying. There was no charge for the service. Charger (2018). More

Very good The"check engine light" was on and the service was on time and I received a prompt response with a list of issues and recommendations. The"check engine light" was on and the service was on time and I received a prompt response with a list of issues and recommendations. More

Friendly I was pleased to find a dealership with country hospitality and hopefully this will be a good working relationship for years to come. I gave them on I was pleased to find a dealership with country hospitality and hopefully this will be a good working relationship for years to come. I gave them only four stars because of the manufacturer service bulletin for correcting the condensation within the right side headlight cover has yet to work. ( they replaced or open the vents on the backside of the headlight as directed by the bulletin) but so far it only vented my wallet of money. I’m hoping Jacky Jones will refund me the cost.....and go after the manufacture on my behalf. But Mackenzie hasn’t followed up with me, as she said she would after seeing the repair didn’t work with her own eyes. More

Friendly I have a vacation home in the area. I live in FL but service my Durango in Cleveland because I feel valued at this service center. I have a vacation home in the area. I live in FL but service my Durango in Cleveland because I feel valued at this service center. More

Tailgate Latching Mechanism Recall Took the vehicle in for a recall and Mackenzie noticed I had a dent and some scratches from when the tailgate unexpectedly fell open one evening and c Took the vehicle in for a recall and Mackenzie noticed I had a dent and some scratches from when the tailgate unexpectedly fell open one evening and crashed against my garage door. I didn't think to ask if they would fix the damage so I was pleasantly surprised when she brought it up. She took ownership of the issue, coordinated the recall and body work with their shop and kept me in a loop the entire time. She has a great attitude and has always provided exceptional customer service. More

Passenger Air Bag Recall Service representative was very courteous and set up an appointment day and time according to my convenience. Dealership was very clean and waiting r Service representative was very courteous and set up an appointment day and time according to my convenience. Dealership was very clean and waiting room was comfortable with fresh coffee and a television to watch during the repair. Repair was completed much quicker than I expected which was a pleasant surprise. I will be returning to this dealership in the future for routine service and needed repairs. More

Oil Change Dropped by to get an oil change in my Kia. Took my vehicle right on back, did not take long. Employees are very friendly and Service is great! Highly Dropped by to get an oil change in my Kia. Took my vehicle right on back, did not take long. Employees are very friendly and Service is great! Highly recommend More