Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

One hour recall service with NO appointment I received a recall notice on my 18 Ram 2500. Was in the neighborhood so I dropped by to schedule service. Friendly service writer says “Do you want u I received a recall notice on my 18 Ram 2500. Was in the neighborhood so I dropped by to schedule service. Friendly service writer says “Do you want us to do it now?” Before I recovered from the shock she said “ Now’s a good time. Should only take about an hour.“ True to her word, in 45 min I had my truck back. BIG difference the last time I took it in for an oil change at another dealer and no appointments available for 10 days. These guys respect the customer’s time, and I like that. Thumbs Up! More

Perfect Friendly staff and prompt service, as always. I will never use another dealership for service or purchase. I have never been more pleased with any dea Friendly staff and prompt service, as always. I will never use another dealership for service or purchase. I have never been more pleased with any dealership!! More

Very Satisfied I've been using this service dept for 2 years now and I'm very happy with their work and and the friendly atmosphere Thank You I've been using this service dept for 2 years now and I'm very happy with their work and and the friendly atmosphere Thank You More

Great People and Great Work/Service MacKenzie does a GREAT Job! She goes above and beyond to explain what work is going to be done etc. Really personable and easy to work with. We will MacKenzie does a GREAT Job! She goes above and beyond to explain what work is going to be done etc. Really personable and easy to work with. We will only take our Jeep to Jacky Jones, we just wish we could bring them our Honda too! More

Great Visit Basic oil change, tire rotation and some recall issues... Mackenzie was accommodating and as pleasant as ever. She is always a pleasure to deal with. Basic oil change, tire rotation and some recall issues... Mackenzie was accommodating and as pleasant as ever. She is always a pleasure to deal with. The appointment went off without a hitch. More

I drive up from Gainesville because they’re great. My wife’s car was bought and still serviced at Jacky Jones in Gainesville. When I decided it was time for a Jeep, I drove up to Cleveland, and worked My wife’s car was bought and still serviced at Jacky Jones in Gainesville. When I decided it was time for a Jeep, I drove up to Cleveland, and worked with Lee Call on the purchase. Lee and Mackenzie Cain, in the service department, have both been a pleasure to work with. My experience with both the Lincoln dealership in Gainesville and the Jeep dealership in Cleveland have given me a great deal of trust in the Jacky Jones family of dealerships. More

Oil change and tire rotation service As always our service experience was excellent in every way. Mackenzie Cain is the best customer service representative ever. We will do business no w As always our service experience was excellent in every way. Mackenzie Cain is the best customer service representative ever. We will do business no where else but here. Thanks again for great service! More

We Owe I took my NEW Compass to the Service dept. a week ago to have bad headlights replaced under warranty that I requested a month ago. I also have a WE OW I took my NEW Compass to the Service dept. a week ago to have bad headlights replaced under warranty that I requested a month ago. I also have a WE OWE for a trailer hitch & wireing to be installed. I received a call at end of that day telling me that the wireing harness was wrong & the correct one had been ordered. I was also told I would be called on Monday to be updated. Today it has been a week since I have heard from the Service dept. More

Missing equip after service The service tech removed my cover on my battery and did not replace it. By time I discovered it took a while to get the parts. I had a hard time getti The service tech removed my cover on my battery and did not replace it. By time I discovered it took a while to get the parts. I had a hard time getting anyone to return calls or let me know what was going on. Service has usually been better than this in the past. More

Good service Friendly and competent service. A good place to take your car. It's nice to have local people at a local dealership. We are fortunate to have them. Friendly and competent service. A good place to take your car. It's nice to have local people at a local dealership. We are fortunate to have them. More