Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

excellent service everything was done in a timely fashion and everyone was very helpful One of the service men was up front when I checked out and he answered a ques everything was done in a timely fashion and everyone was very helpful One of the service men was up front when I checked out and he answered a question I had and gave me some good information as well. More

Quick and Efficient The factory recall on my 2011 RAM was completed quickly. They were very flexible with my schedule for the repair. They checked the truck and suggested The factory recall on my 2011 RAM was completed quickly. They were very flexible with my schedule for the repair. They checked the truck and suggested other services be performed and supplied an estimate. Very nice dealer experience. More

Great right now MacKenzie is super to work with. She has always gone above and beyond to make my visits a pleasant experience. Kudos to her and the dealership for hir MacKenzie is super to work with. She has always gone above and beyond to make my visits a pleasant experience. Kudos to her and the dealership for hiring her! More

Rear brakes would not disengage on 2016 Renegade This was a first for us. We called Jacky Jones Jeep and Harrison was very helpful. Chrysler Roadside asst. got the jeep to service. Harrison advised u This was a first for us. We called Jacky Jones Jeep and Harrison was very helpful. Chrysler Roadside asst. got the jeep to service. Harrison advised us when it arrived. He kept us up to date on everything done. There was some issue getting parts so, they had it a week. Everything was fixed and under warranty. We are very happy with the work and communication. Thanks Harrison and rest of the service crew. More

Reprogrammed a key For my van. It was the most helpful friendly staff I have ever been in. More than willing to help you with your needs. Fast service and only took 30 minutes. Tha It was the most helpful friendly staff I have ever been in. More than willing to help you with your needs. Fast service and only took 30 minutes. That is what they quoted. More

Trust I only use the services of people or business I trust. I have been very pleased with the Jacky Jones dealership in Gainesville, Ga., so when I wanted I only use the services of people or business I trust. I have been very pleased with the Jacky Jones dealership in Gainesville, Ga., so when I wanted a new Jeep, I came to the Jacky Jones dealership in Cleveland, Ga. More

Great Service! Great customer service and quality work. Worked with our schedule and got everything done in a very timely manner. I would definitely recommend them f Great customer service and quality work. Worked with our schedule and got everything done in a very timely manner. I would definitely recommend them for anyone's service or recall work, which is what we needed to have done. More

Excellence This dealership not only found a soft top for me (where 2 others could not), they had in another day, installed it as stated and explained it all to m This dealership not only found a soft top for me (where 2 others could not), they had in another day, installed it as stated and explained it all to me. Exactly what I was looking for. More

Great service Mackenzie always gives me great service. All the things on my list were taken care of. I didn't buy my car at this dealership but wish I could have. Mackenzie always gives me great service. All the things on my list were taken care of. I didn't buy my car at this dealership but wish I could have. More

Cruise Control Not Working, Auto Trans Not Shifting Properly Excellent service. They did NOTtry to upsell me even though I was almost ready to go with a $200+ Automatic Transmission Fluid Exchange and service. Excellent service. They did NOTtry to upsell me even though I was almost ready to go with a $200+ Automatic Transmission Fluid Exchange and service. They listened to me and diagnosed the problem on my 2002 RAM 2500 with Cummins DIesel and Automatic Trans as a strange electrical magenetic interference with the "hot" wire to the Auto Shift Solenoid, coming from the Alternator. As crazy as EMF interference from the Alternator causing the Transmission to shift erratically or NOT SHIFT AT ALL SOUNDS, they were right and saved me $200-400 or more for a new rebuilt transmission. They really know their stuff, and are honest, trustworthy and concerned about the customer in the Service Department. More