Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Professional, knowledgeable, courteous Very welcoming and professional. Spent time explaining everything that was being accomplished. Dealership also had a courtesy car shuttle that took Very welcoming and professional. Spent time explaining everything that was being accomplished. Dealership also had a courtesy car shuttle that took me home while my car was being serviced. This fact was brought to my attention when the service personnel told me that it would be over two hours until my car would be ready, I had planned to stay until my car was ready. The service also picked me up whan my car was ready. A very important amenity when you only have one vehicle. More

Love Jacky Jones Cleveland We make an hour and 30 minute drive because of the service we receive from this dealership. They are awesome!!!!!! Carol has always went above and bey We make an hour and 30 minute drive because of the service we receive from this dealership. They are awesome!!!!!! Carol has always went above and beyond to help us find the vehicles we were searching for and the Service is outstanding. These people are the perfect example of Great Customer Service!! More

excellent sevice Excellent service found and fixed problem the first time. Shuttle service was great. Office employee clearly explained cost and charged what was estim Excellent service found and fixed problem the first time. Shuttle service was great. Office employee clearly explained cost and charged what was estimated. Highly satisfied More

Great customer service. Work was completed in timely manner, they communicated with us and kept us in the loop, service guy did a great job, customer service. Work was completed in timely manner, they communicated with us and kept us in the loop, service guy did a great job, More

Lack of detail Nice employees but were very unorganized at the service counter and not a lot of detail of the issue with my truck. Wasn't ver satisfied. Walked awa Nice employees but were very unorganized at the service counter and not a lot of detail of the issue with my truck. Wasn't ver satisfied. Walked away not knowing more then when I walked in. More