Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Battery Probkem Had a battery that was on the way out. They scheduled my appointment and took me right in at the correct time. They checked it all out and replaced my Had a battery that was on the way out. They scheduled my appointment and took me right in at the correct time. They checked it all out and replaced my battery under warranty. More

appointment would be nice! was told by phone no appt needed. in at 9am, and told them I had a 10:30 dental appt, so I needed to be done by 10:15...Given car back a bit after 10 was told by phone no appt needed. in at 9am, and told them I had a 10:30 dental appt, so I needed to be done by 10:15...Given car back a bit after 10, and was told they would not be able to get it done by 10:15, but I could bring it back after my dental...I did not mind that, only that I still had to wait another hour when I came back.....Just seems maybe an appointment may have been better. More

excellent service everything was done in a timely fashion and everyone was very helpful One of the service men was up front when I checked out and he answered a ques everything was done in a timely fashion and everyone was very helpful One of the service men was up front when I checked out and he answered a question I had and gave me some good information as well. More

Quick and Efficient The factory recall on my 2011 RAM was completed quickly. They were very flexible with my schedule for the repair. They checked the truck and suggested The factory recall on my 2011 RAM was completed quickly. They were very flexible with my schedule for the repair. They checked the truck and suggested other services be performed and supplied an estimate. Very nice dealer experience. More

Great right now MacKenzie is super to work with. She has always gone above and beyond to make my visits a pleasant experience. Kudos to her and the dealership for hir MacKenzie is super to work with. She has always gone above and beyond to make my visits a pleasant experience. Kudos to her and the dealership for hiring her! More

Rear brakes would not disengage on 2016 Renegade This was a first for us. We called Jacky Jones Jeep and Harrison was very helpful. Chrysler Roadside asst. got the jeep to service. Harrison advised u This was a first for us. We called Jacky Jones Jeep and Harrison was very helpful. Chrysler Roadside asst. got the jeep to service. Harrison advised us when it arrived. He kept us up to date on everything done. There was some issue getting parts so, they had it a week. Everything was fixed and under warranty. We are very happy with the work and communication. Thanks Harrison and rest of the service crew. More

Reprogrammed a key For my van. It was the most helpful friendly staff I have ever been in. More than willing to help you with your needs. Fast service and only took 30 minutes. Tha It was the most helpful friendly staff I have ever been in. More than willing to help you with your needs. Fast service and only took 30 minutes. That is what they quoted. More

Trust I only use the services of people or business I trust. I have been very pleased with the Jacky Jones dealership in Gainesville, Ga., so when I wanted I only use the services of people or business I trust. I have been very pleased with the Jacky Jones dealership in Gainesville, Ga., so when I wanted a new Jeep, I came to the Jacky Jones dealership in Cleveland, Ga. More

Great Service! Great customer service and quality work. Worked with our schedule and got everything done in a very timely manner. I would definitely recommend them f Great customer service and quality work. Worked with our schedule and got everything done in a very timely manner. I would definitely recommend them for anyone's service or recall work, which is what we needed to have done. More

Excellence This dealership not only found a soft top for me (where 2 others could not), they had in another day, installed it as stated and explained it all to m This dealership not only found a soft top for me (where 2 others could not), they had in another day, installed it as stated and explained it all to me. Exactly what I was looking for. More