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Jacobs Mitsubishi Wesley Chapel
Wesley Chapel, FL
236 Reviews
At Jacobs Mitsubishi Wesley Chapel, we're more than just a car dealership in Wesley Chapel FL. We're also members of the greater Tampa FL, Brandon FL, Dade City, Lutz FL and Lakeland FL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Mitsubishi sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
From browsing our showroom for options that fit your lifestyle to connecting you to the right Mitsubishi model and finalizing the buying process, we can guide you through it all at your pace. Our sales team gives you the freedom to explore vehicles and learn more by providing all the relevant information, while our finance team is able to provide clear information on payment, and our service and parts teams can help keep your Outlander, Outlander Sport, Eclipse Cross, Outlander PHEV or Mirage running at its best. With this type of care, you can be confident that we're the place to take care of all your automotive needs.
See what a difference topnotch customer service can make on your vehicle-shopping journey. Stop by and visit us in Wesley Chapel FL. We're conveniently located for the entire Tampa FL, Brandon FL, Dade City, Lutz FL and Lakeland FL area and we look forward to helping you revolutionize your entire car-shopping experience. Let our teams of automotive experts answer all your questions and work with you towards getting the vehicle and the finance plan of your dreams.
We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
We are committed to providing amazing customer experiences.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 236 reviews
July 11, 2023
Hide "minimal damage from me". Misrepresented finance and other charges. Misrepresented available stock. New sales personal was not given any support. Misrepresented warranty. Misrepresented finance and other charges. Misrepresented available stock. New sales personal was not given any support. Misrepresented warranty. More
by pamelachadwickbroker
Verified CustomerEmployees Worked With
Eduardo Ramos
Helpful July 01, 2023
Picked up a 21 audi q5 from Archie. Was by far the easiest sales experience I have ever had. Walked in just to look around had no intention of leaving with a car and Archie made sure I Was by far the easiest sales experience I have ever had. Walked in just to look around had no intention of leaving with a car and Archie made sure I wasn't pressured into buying one simply because I was on the lot. The wife went around and found a car she liked. Archie went grabbed the keys and we took it our for a spin. She was instantly in love so I knew we were getting it. Jaison came and talked numbers for a second and we agreed on a price that we were both happy with. Not much later Archie was outside putting the plate on and filling the car up with a full tank of gas. These guys really do make you feel like family. Cannot recommend Archie enough. Go see him for any of your car needs or even to just say hi. More
by Jfmc
June 28, 2023
I am very pleased with the service. Everyone was pleasant, professional, and courteous and responded to my needs appropriately. Everyone was pleasant, professional, and courteous and responded to my needs appropriately. More
by deniserosero1
Employees Worked With
Other Employees :
Daniel Jacobs, Jeison Miranda, Curtis Jurgensmeier, Eduardo Ramos, Ceasar Pernia, Kal Matthews, Madeline Santana
June 26, 2023
Unfortunately, my experience with the Wesley Chapel service department was not good. Called and set-up an appointment to replace an airbag under recall as well as the timing belt. Took the vehicle on service department was not good. Called and set-up an appointment to replace an airbag under recall as well as the timing belt. Took the vehicle on the scheduled service day and was told would be ready the following day. Towards the end of the pick-up day, had not received any communication therefore contacted the service department to be informed that nothing had been done as they were not able to source any of the parts required for the airbag nor the timing belt service. They advised the car could be left with them until the parts were sourced but had no knowledge on when that would be. Therefore, rather than leaving the car (beginning of June 2023), retrieved the car and advised still wanted the airbag replacement. As of today, the service department has yet to make contact to advise if/when the airbag will be available. Issues: Bad communication and follow-up. The service team should have sourced the parts and then scheduled the appointment. Also, getting an estimate for a timing belt replacement should have been a much easier process as ended up with three different quotes as they had to add more parts, oil, etc. which should all be readily available on a Mitsubishi service catalog. The place is fairly new and the personnel seemed genuine but unfortunately, it still did not speak well for the mishaps that occurred with this very simple service request in my opinion. More
by Mitsubishi Evolution
Employees Worked With
Chris Diaz
