Jacobs Mitsubishi Wesley Chapel

I flew from Virginia Beach, Virginia to this dealership to purchase a 2018 Range Rover Sport Supercharged after spending an entire day negotiating remotely with their sales team. Before I booked my flight, to purchase a 2018 Range Rover Sport Supercharged after spending an entire day negotiating remotely with their sales team. Before I booked my flight, I provided my Capital One pre-approval at 10% APR with my reference number and specifically asked that it be reviewed by their finance team before I traveled. None of that was done. I landed in Tampa and walked into the dealership only to find out that the GSM, Ben, and the finance manager, Carlos, had absolutely no idea I was coming. No one had reviewed my financing. No one had prepared a single thing. This is after their sales team went back and forth with management all day during negotiations. How does an out-of-state customer fly 900 miles and your leadership team doesn't even know he's coming? The vehicle itself was another disappointment. I had requested the black trim be wet sanded and polished before my arrival — it wasn't done. The driver's side headlight was broken from the inside, something never disclosed during the multiple FaceTime calls and videos I was sent beforehand. When I raised concerns about the condition of the vehicle, one of the sales managers assured me the car had been detailed. It had not. That same sales manager didn't even know what an orbital polisher was. If your management team can't identify basic detailing equipment, they have no business telling a customer a vehicle has been properly prepared. Before Carlos would even speak to me in finance, I was required to provide proof of insurance on the vehicle I hadn't even purchased yet. Not my current insurance — insurance on the car I was there to buy. I've purchased many vehicles and have never been asked to insure a car before the deal is even done. But I did it anyway because I wanted to move the process forward. After all that, Carlos processed my Capital One pre-approval and came back with 17% — nearly double my approved rate on an equivalent vehicle. No one could give me an explanation. Not Carlos, not Ben, nobody. I sat there all day waiting for answers that never came. When the deal fell apart around 3 PM, I asked for a ride to Hertz so I could rent a car and leave. I sat in their building for two more hours. Nobody arranged anything. Nobody cared. I finally gave up and Ubered myself out. I lost two days of work, paid for a flight, a rental car, an Uber, and got absolutely nothing in return except wasted time and a complete lack of professionalism from leadership. The young sales rep did what he could — this isn't on him. This is a management and finance team failure from top to bottom. If you're an out-of-state buyer considering this dealership, save your money and your time. They will waste both. More

Manny, Brian and Mrs Tru made my sale completely amazing I recommend these guys to everyone great service very transparent no delays straight progress and possibilities I love my new ride I’m humble thanks I recommend these guys to everyone great service very transparent no delays straight progress and possibilities I love my new ride I’m humble thanks again guys 100% More

I love how transparent they were about the problems that may arise by the next service and how quick & efficient they were at completing the service. The video they sent me of the mechanic showing what he c may arise by the next service and how quick & efficient they were at completing the service. The video they sent me of the mechanic showing what he checked and explaining what he looks for is a nice touch they added to the service. More

Everyone was very genuine and friendly, especially during the processing..I was very please with the sales associate. Who not just want me to purchase,,, but wanted to make sure what was the right fit for me the processing..I was very please with the sales associate. Who not just want me to purchase,,, but wanted to make sure what was the right fit for me, More

EXCELLENT service, literally unmatched. These people understand what TOP class customer service is! Came from Orlando all the way to this dealership and that was the best decision ever. Our These people understand what TOP class customer service is! Came from Orlando all the way to this dealership and that was the best decision ever. Our new family dealership 👍 Ask for Ariel. More

I go a good car and people transaction took some time but overall good experience overall good experience More

We had a very pleasant experience purchasing our vehicle from Jacob's Mitsubishi Sales rep. MIKE KREMMER was fantastic from start to finish thru the complete purchase. Also, the sales mgr, Dave was gre from Jacob's Mitsubishi Sales rep. MIKE KREMMER was fantastic from start to finish thru the complete purchase. Also, the sales mgr, Dave was great to deal with& work the figures out. Thanks again guys. Would highly recommend this dealership to anyone that is searching for a new or used vehicle. More

The service on my vehicle was good; however, in the last two visits, my car was found to be very dirty when returned. Black smudges were found all over the steering wheel, seat, etc., as well as outside the two visits, my car was found to be very dirty when returned. Black smudges were found all over the steering wheel, seat, etc., as well as outside the car. The inside of the car is all leather is more difficult to remove the black dirt. Simple measures could have easily prevented these issues. Also, it was stated that my car would be cleaned and detailed, but this did not occur on either of the last two visits in service. I will also note that attempting to communicate with the service manager was extremely difficult. Calls went unanswered and transferred to a voice mailbox that was full. Messages to return calls went unanswered. More

Great experience at Jacob Mitsubishi. They replaced my tire, were very professional, and had excellent customer service throughout the visit. They replaced my tire, were very professional, and had excellent customer service throughout the visit. More