Jacobs Motors

Unfortunately an observed a lack of understanding and knowledge of customer service and poor responses to my concerns regarding the vehicle I was interested in. I walked away pretty frustrated from my in knowledge of customer service and poor responses to my concerns regarding the vehicle I was interested in. I walked away pretty frustrated from my initial visit, yet returned 4 days later after a reduction in price and a promise that the issues with the dirtiness and stains in the interior of the vehicle were going to be taken care off before the purchase, unfortunately they lied about it as well. After I had purchased the vehicle it took another two weeks of me bothering the sales person in other to get the vehicle in, and spent half a day at the dealership to still get the car dirty and stained, they had completed a superficial cleaning that didn’t do much and I could have done a better job at home. Unfortunately the vehicle has been sitting at the dealership for a whole week now and there is not much info on where the cleaning will be done. They did provided us with a loaner vehicle. This is the first time in my life I have such a disappointing experience with a dealership. I wish I will have gone with my gut and not return to the dealership to purchase the vehicle. In addition I had an approval with USAA and they didn’t want it because they had to wait 2 days for the wire transfer and end up pushing me to get finance thru TD even after I said that I was ok with not picking up the vehicle until after they get the wire from USAA. Vr, Nestor Lazu-Rivas More

Darien worked tirelessly to obtain an approval for me. After going through a lengthy divorce my credit had taken a slight beating. Darien got me approved, and my payment is less than originally planned. T After going through a lengthy divorce my credit had taken a slight beating. Darien got me approved, and my payment is less than originally planned. Thanks so much! More

Experience at Jacob motors was very excellent. I will give it 100% and I also give 1000% to everyone that helped me, especially Marquez Harris and his team because they went on beyond the limit to I will give it 100% and I also give 1000% to everyone that helped me, especially Marquez Harris and his team because they went on beyond the limit to find me into a right and perfect car and I am thankful to to have them with a professional mind and with their guidance and embrace they did a xxxx of a good job and I love it and I’m very appreciated and I want to say thank you again the whole Jacob team for having your new client. And also Marquez was a very helpful person. He did what everything that expected to do and he also gave me the rundown on everything that I need to know about a car and everything else went out his way and I want to give a special thing out to him. More

Very Clean and Large Facility Huge Selection of Prime Vehicles. Friendly Staff no Pushy it All. Vehicles. Friendly Staff no Pushy it All. More

Excellent negotiation, attention, and respect. I am satisfied. Thank you to everyone involved. Jacobs Motors I am satisfied. Thank you to everyone involved. Jacobs Motors More

Awful dealership that added six thousand dollars in add ons, and was shocked and became rude when I said I did not want to move forward with the deal. ons, and was shocked and became rude when I said I did not want to move forward with the deal. More

Buyer beware! After the car was paid for in full—and just before delivery—it was held back in service to fix a "Check Engine Light" (CEL) issue. Jacobs claimed th After the car was paid for in full—and just before delivery—it was held back in service to fix a "Check Engine Light" (CEL) issue. Jacobs claimed the issue was resolved and delivered the vehicle, but the CEL came back on two separate occasions within 10 days of the delivery. We took the vehicle for an independent inspection, which contradicted the alleged repairs completed by Jacobs to fix the CEL issue. Furthermore, the inspection revealed the engine bay was power-washed and coated with plastic conditioner in an apparent attempt to hide an active oil leak. Jacobs misled us about the condition of this car. When we escalated these documented issues to Senior Management, they refused to offer any reasonable resolution, hiding behind the phrase "sold as-is with all faults." Save yourself the headache and the financial risk. Stay away from Jacobs! More

Very helpful in repairing my 2012 Fisker Karma. Ultimately the vehicle needed to be sent to their “sister” dealership in Naples. Ultimately the vehicle needed to be sent to their “sister” dealership in Naples. More

Buying experience was not bad my sales rep was excellent. After I purchased the vehicle is where I had the issue. The paperwork was not right, when I informed them of this they kept giving me the runaround a After I purchased the vehicle is where I had the issue. The paperwork was not right, when I informed them of this they kept giving me the runaround about how someone would be in touch with me however, I have yet to hear from them. I informed them of issues I was having with the Truck a couple of days later all I was told was I purchased the warranty that I should be good however the truck also comes with a 30 day warranty through them which obviously means nothing. More

A Fantastic Experience @ Jacobs Motors! Excellent service from the time we arrived at this wonderful dealership! The Jeep was out front with the American Flag in the window . Just the way i Excellent service from the time we arrived at this wonderful dealership! The Jeep was out front with the American Flag in the window . Just the way it started …with a lady with all the keys checking all the vehicles in the lot. She greeted me in the lot as she was about to shut the truck up she was very polite. She asked how and who she could help us get in touch with today? I was looking at my future truck & that bikini blue was exactly what I have been looking for, for years. She put us with Tai G over the phone, ( as Tai was off that day) who we had emailed earlier. Tai contacted Sarah B- Sales Mgr.She also was very polite and put us with Brian C. In sales who was respectful and understanding of our wishes to purchase that day. He took us on a test run & explained all the features of the 2024 Jeep Wrangler. So many positive things I have to say about the teamwork of the General Sales Managers Vince R.’s . He really made us feel “ like family” at Jacobs Motors. Vince & Brian really understood that we wanted to leave that day driving away in my new Jeep. The team worked on having all our expectations came true that day. The really Big Perc s is also Jacobs VIP Benefits package!! I highly recommend getting this for other future customers!! My wonderful husband did the groundwork on prequalifying us with our bank for my future Jeep Wrangler. As trading in a vehicle that I have had for many , many years was a difficult decision.I truly loved her and never expected to trade her in, but it was my decision. I was very pleased with the no pressure, positive attitudes of Jacobs Motors employees though ! Vince,Brian, Sarah, Tai, you all made dreams come true with my new Jeep Wrangler! We sincerely thank each and every one of you. We have shared our wonderful experience with others already! Stephanie and Dan More