Jaffarian Toyota

Easy to work with. Found car on website emailed query and received fast response. Very pleasant staff and attentive. Easy access to dealership. Will do business with them in future for second car. received fast response. Very pleasant staff and attentive. Easy access to dealership. Will do business with them in future for second car. More

Carl Rogers was fantastic! I went to the dealership very interested in a Volvo XC90 and also test drove the Toyota Highlander for comparison. Carl patiently listened to my needs and provided us (me, husban interested in a Volvo XC90 and also test drove the Toyota Highlander for comparison. Carl patiently listened to my needs and provided us (me, husband and two kids) all the information we needed to make the decision to buy the Toyota Highlander Limited. There was no sales pressure; Carl focused on my needs and delivered on all accounts! His product knowledge is very impressive and really helped me make the decision that I am thrilled with. This was my best car buying experience - thank you! More

In this review, I would say that that the service that I received from Michael Kemp and Keith Lincoln is in high standard. Both gentlemen were very professional. Buying the camry was very easy to aquire wit received from Michael Kemp and Keith Lincoln is in high standard. Both gentlemen were very professional. Buying the camry was very easy to aquire with not many complications within the deal. I will refer friends and family to Jaffarian, and my over all experience with the company was all in all very satisfactory. Thank you Sharon Powers More

Carl was terrific, knowledgable, and sold the car. Rob was professional, courteous, and helped to secure the deal. I have told both of your employees this story: In 2005, when the Highlander Hybrid was professional, courteous, and helped to secure the deal. I have told both of your employees this story: In 2005, when the Highlander Hybrid was about to launch, I came to your dealership to put my name on the waiting list for the first one. The sales manager I worked with had not even heard of the car, so I apparently was the first to tell him that it was coming. He told me that Jaffarian would be "slapping a $5,000 premium on the car" right away. I was dumbfounded, and asked him why. He said "Because we can." I walked out, drove directly to Rockingham Toyota, and purchased the car that afternoon with cash. Not a word of that "premium" garbage. I have had excellent service and support there ever since. I was left with such a terrible taste in my mouth about Jaffarian, that I swore I would not only never go back, but would tell everyone I possibly could about that encounter. I have done so for the past 6+ years. When it came time for a new car, however, I decided to give you guys one more chance. My wife and I are Haverhill residents, and we prefer to do business locally and support our local community, businesses, and economy. I was, however, prepared to have the same experience, and not looking forward to it. Carl turned this around, by his knowledge, friendliness, determination to close this deal and make things right, and followup service. He is a true asset, and you should treat him as such. Rob has also been very helpful, searching out my new car and keeping me informed of his progress. He agreed to support the trade-in price we negotiated, even though he was "surprised" at the offer I had been given. I liked working with him. The morale: It only takes a couple of stupid, careless or unconscious words to ruin a deal and a potential relationship, and to create a permanent bad taste in someone's mouth that could do you infinite harm in the business world. You only get one chance to make a great first impression. You failed to do that the first time, but rectified it the second time. Not many businesses get the gift of a second chance. More

Carl Ries is very knowledgeable of Toyota cars and the atmosphere of the dealership helps put my trust in having my car service done there. atmosphere of the dealership helps put my trust in having my car service done there. More

I had a great experience with Sarkis and Louis, they were excellent. However, when my financial process was being done by a different man in the financial department, I felt very condescended by him. He to excellent. However, when my financial process was being done by a different man in the financial department, I felt very condescended by him. He told me that it wasn't his problem I couldn't get the price I needed, instead he said "it's your credit not mine.". My husband even felt as though he was rude especially after I started crying because I had just recently lost my car in a total loss and came to Volvo to buy something new and safe. Sarkis really helped out the situation and ultimately got me the price I needed in addition to Louis. More

We came into the dealership to purchase a car we saw on the lot. We were greeted with exceptional service that a buyer deserves. We were treated with respect and received the best deal that they offered the lot. We were greeted with exceptional service that a buyer deserves. We were treated with respect and received the best deal that they offered us. The staff at the dealership worked extremely hard and were very professional in the way they handled and approached our purchase to make it possible for us to get the car we wanted. It was a pleasure to work with the staff at this dealership and they made it possible for us to purchase a car we LOVE!!!! Their service toward their customers is exceptional and worth the visit.... More

All my future purchases must go through Louis. He is fantastic. He clearly identified our needs. Completely discussed our options. And he followed up on everything that he said he would. What an asset h fantastic. He clearly identified our needs. Completely discussed our options. And he followed up on everything that he said he would. What an asset he is!!! More

The Jaffarian group was very impressive. I plan to do business with them again in the future. I also plan to send other friends who are looking for a car or truck to Jaffarians. Sincerely, Ted business with them again in the future. I also plan to send other friends who are looking for a car or truck to Jaffarians. Sincerely, Ted More

The sales force was extremely friendly, professional and helpful when we purchased our daughter's first car. This is our second Toyota and we will be back in the near future to buy another one. helpful when we purchased our daughter's first car. This is our second Toyota and we will be back in the near future to buy another one. More