Jaffarian Toyota

I am very happy with the purchase of the C70!! The price was very competitive and the staff were very easy to work with. There were only two things that would have made the experience better. First I was was very competitive and the staff were very easy to work with. There were only two things that would have made the experience better. First I was a little surprised to find that the car had 55 miles on it versus the 15 that was listed on the title. I am not sure why this is. Secondly the Satellite radio was not activated. This is not a big deal since I can do it myself raltively quickly. The mileage thing was a bit disturbing. More

We worked with Tim Little, who did a fabulous job helping us to make this transaction successful during one of the busiest times of the years for us (holidays). He turned a very bad customer service situatio us to make this transaction successful during one of the busiest times of the years for us (holidays). He turned a very bad customer service situation into a successful one. He was attentive, extremely customer conscious, very fair minded in his advice concerning the car options – someone I would definitely trust again to help me find the best car for my needs. In fact, Tim even personally delivered the car to me at work to save me the time and hassle of needing to return to the dealership. Unfortunately, the business manager we dealt with was not as accommodating or innovative in finding customer-centric solutions to an unreasonably long wait to complete paperwork the evening prior. His response to the frustration with the long delay (1.5 hours) waiting for the final paperwork to be initiated was that he is just one person. What would have been more helpful to a systems/process issue like this is to look at how the dealership can avoid having customers wait unnecessarily for paperwork. As we waited for the business manager, 5 other staff wandered the dealership with little or nothing to do. I’m sure that we are not the first customers who had to waste our valuable time with so much else to do during the busy holiday season just waiting for paperwork that should have taken 15 minutes. More

I dreaded buying a car however Tim Little, our salesman, was so helpful and so accommodating he made the entire process easier. I highly recommend him as a salesperson. He never gave the hard sell and was was so helpful and so accommodating he made the entire process easier. I highly recommend him as a salesperson. He never gave the hard sell and was a pleasure to work with. I will definately go back to Jaffarian and I will definately ask for him when we buy our next car! More

My wife picked up her new Toyota Camry LE at Jaffarian's today (12/15/10). The entire experience was as positive as could be, owing largely to the excellent treatment we received both from the salesmen - today (12/15/10). The entire experience was as positive as could be, owing largely to the excellent treatment we received both from the salesmen - Jose Lopez and Michael Kemp - and from the sales managers - Sarkis Shamshoyan and Jonathan Russo. We were treated with friendly respect and patience in answering our questions and accompanying us on multiple test drives of different models. We did not feel undue pressure to make a decision or to choose a model different from our preference. More

Jaffarian Toyota Volvo delivered a friendly, positive experience that I would repeat in a heartbeat. Michelle Goodhue greeted me at the door, had me in the vehicle I asked about within 5 minutes of drivi experience that I would repeat in a heartbeat. Michelle Goodhue greeted me at the door, had me in the vehicle I asked about within 5 minutes of driving onto the lot, and let me take a generous (compared to other area dealers) test drive to get a feel for the car. The same day, Michelle happily answered our questions as we tested the fit of our son's car seat and then as my wife took the same thorough test drive, complete with a trip to our house to make sure there was plenty of room for the car in the garage. When it came to deal time, they were firm on the advertised Internet price for the car, but we found it reasonable and they worked with us on the "options" to make the deal fit our needs. Michelle went another extra mile by bringing the car to our house so a friend and I could look it over, and to get a few signatures from my wife so the baby didn't have to get out in the cold again. When we went to pick up the car the next day, it had been thoroughly cleaned inside and out, was plated and registered through their on-site registry, and was ready to go (I've heard some dealers take a week to get a car ready to deliver). Michelle spent an hour with us going over every detail of the car and answering all our questions before we left the lot. We look forward to experiencing more of their "one-stop shopping" approach when we need future service and if we need damages repaired (through the dealer-owned Collision Center just down the street). Thanks to Michelle, Sarkis, Tom, and the others for a great experience! More

Carl did a great job and was extremely personal and knowledgable of the car. I enjoyed working with him. He was professional and will be very successful going forward. He answered all the questions tha knowledgable of the car. I enjoyed working with him. He was professional and will be very successful going forward. He answered all the questions that we had when going through the vehicle. he was also very honest about the two vehicles we were interested in at the dealer. he walked up through the car in detail explaining all the features and benefits of the vehicle. the owner and sales manager were also very friendly and personal. I enjoyed the experience at this dealer and when the time comes for a new vehicle again would work with this dealer. More

Carl was extremely friendly , professional and helpful during our car buying experience. His efforts were the main reason for our purchasing a car at your dealership. Everything was handled in a timely m during our car buying experience. His efforts were the main reason for our purchasing a car at your dealership. Everything was handled in a timely manner. When I experienced maintenance problems 2 days after I recieved the car it was quickly and efficiently taken care of. More

My wife and I were looking to buy a used RAV4s. We visited (and walked out of) several dealerships. When we arrived at Jaffarian, Louis Monteforte did everything right that the others got wrong. We go visited (and walked out of) several dealerships. When we arrived at Jaffarian, Louis Monteforte did everything right that the others got wrong. We got fast straight answers to every question, no pressure, no hard-sell or up-sell. We were politely offered some add-ons and they respectfully accepted our decisions. We are pleased enough with the purchase - and process to reach it - that we will be returning next week for another. More

My purchase of the new car was fast, effective and easy. I would buy a car there again! I worked with a dealership in Portsmouth nh for more then a month and had no luck with the price that I was willing to I would buy a car there again! I worked with a dealership in Portsmouth nh for more then a month and had no luck with the price that I was willing to pay. As well the Portsmouth dealership already services our other 3 Toyota's we currently own today, now we own 4. Therefore it was more then frustrating that for $800 they would not meet our price. We went to Jaffarian on a Saturday, told them exactly what we wanted and in 20 minutes we were drawing up the contract. The Portsmouth sales man called us to see what we were up to, and when my husband said we bought a car at Jaffarian he hung up on my husband. My husband called him back and said not to be that way. I will shop at Jaffarian again! More

I've known Jimmy along time. He is a straight shooter and tells it the way it is. I told him what I wanted and the finance I wanted and he made it happen. Jaffarian Toyota has been around forever because of tells it the way it is. I told him what I wanted and the finance I wanted and he made it happen. Jaffarian Toyota has been around forever because of sales people like Jimmy, I will always buy my cars from this dealership. More