Jaffarian Toyota

Excellent Ask for richard he was up front and a pleasure to work with. Toyotas are reliable cars and sell themselves but who u deal with can really make a diffe Ask for richard he was up front and a pleasure to work with. Toyotas are reliable cars and sell themselves but who u deal with can really make a difference. I dreaded going to buy a new car it I wa in and out got what I wanted for a decent price More

Perfect Service I switched over to Jaffarian Haverhill due to the convenience of its location to my workplace. Best decision ever! All the staff members have been ext I switched over to Jaffarian Haverhill due to the convenience of its location to my workplace. Best decision ever! All the staff members have been extremely helpful and friendly. I can be confident their recommendations for service is not biased or profit-driven. They offer such competitive pricing and great discounts! Needless to say, I will be continuing all future services here. More

Love our Highlander and Camry We have been customers of Jaffarians for many many years and have purchased our last 6 vehicles from them. That doesn't count the many friends and re We have been customers of Jaffarians for many many years and have purchased our last 6 vehicles from them. That doesn't count the many friends and relatives we have sent their way. They are not as big as other dealers but will find you the vehicle you are looking for. They are friendly and fair. We like going to a dealer we can trust. They have a great service department and everyone is friendly and helpful. We love our Toyotas and currently have a 2013 Highlander and a 2015 Camry XLE. you can't go wrong with Jaffarian - they are a family operation. More

Overall Very Positive Experience Just purchased a new vehicle from Jaffarian and couldn't be happier. My salesman, Richard, was fantastic..super knowledgeable about his product line, Just purchased a new vehicle from Jaffarian and couldn't be happier. My salesman, Richard, was fantastic..super knowledgeable about his product line, excellent follow up, absolutely zero pressure, and a consummate professional. I'd done my homework, compared other dealers and although I was able to put together similar deals elsewhere, I chose to purchase from Jaffarian because of my experience with Richard and also Gavin Jaffarian. Overall I'm extremely satisfied, would recommend Jaffarian, and will be back for future automotive purchases. Constructive criticism - The entire sales process was great, right up to the point where I provided my deposit. After running my debit card, I was handed a receipt to sign with "Non-Refundable Deposit" stamped on the receipt in BIG RED LETTERS. I refused to sign and contemplated demanding my money back and walking out but chose to stay because of my experience with Richard. Advice to Jaffarian, the 1980's are dead and bully automotive marketing tactics don't win consumers anymore, service experience does. People have complex lives and things happen that could delay someone's ability to close on a deal in an agreed upon timeframe. Don't bully people with "Non-Refundable Deposits" because the person who can't close today could very well be a customer tomorrow. You guys have a great staff, an evolving reputation, and a young manager (Gavin) who have you positioned to grow. Don't sour the Jaffarian experience with incendiary big red letters only intended to muscle people into closing the deal. It's not necessary. More

Having Routine Service at Jaffarian Jaffarian sends email reminders of the need to schedule routine service. When you call the service department, you are treated respectfully, no matter Jaffarian sends email reminders of the need to schedule routine service. When you call the service department, you are treated respectfully, no matter who answers the phone. The waiting room is large, comfortable, and well appointed (there are reading carrels if you need to work quietly). The restroom was spotless! If you cannot wait, a courtesy van takes you home, and will fetch you when your car is ready. If the technicians find something else that should be fixed, your service desk person explains what they found, how soon it should be fixed, and what it will cost. When the car was ready, it was neat and clean; I couldn't tell that workers had been in the car. All in all: the best dealership experience I've had. More

I highly recommend their service department I am so happy with the service I get at this dealership. I walk in and the guys at the service desk greet me by name. They make me feel like I'm someo I am so happy with the service I get at this dealership. I walk in and the guys at the service desk greet me by name. They make me feel like I'm someone important. I feel like they explain things well and have a record in case I have a question about a previous service record. They've been so honest, they sometimes tell me they'll put a watch on something for the next service visit that I don't have to do yet--making me feel as though I'm not being taken advantage of. As a woman, I have 100% trust and faith in the service. I want to share that I complimented the young man at the service desk and said they must have given him hospitality training because of the way he greeted me, and his response was that was how he was raised. In the last visit, when they called my name that my car was ready, I was almost disappointed. I was actually enjoying waiting in their comfortable waiting room. I'm a workaholic Type A and never relax--so this was a rare opportunity for me. They have free hot chocolate and coffee, Wi-Fi and a TV. The waiting area is the nicest I've ever seen. Even the bathrooms are pristine clean! I won't take my Camry anywhere else. More

Pleasant experience Richard Johnson made the process less painful than normal. He was able to offer me the same quote from a competing dealer less $50 saving me time and Richard Johnson made the process less painful than normal. He was able to offer me the same quote from a competing dealer less $50 saving me time and my patience :). He also made sure I was all set upon delivery . I'd recommend Richard at Jaffarian for future purchases. More

Great Customer Service The service is great......The vehicle are very nice....And they guys are very helpful. This is my 3rd vehicle purchased from Jaffarian and I have The service is great......The vehicle are very nice....And they guys are very helpful. This is my 3rd vehicle purchased from Jaffarian and I have never had an issue. I recommend them to anyone needing a vehicle.. More

Professional & Honest Excellent, professional, honest customer care from owner Gary Jaffarian, my salesman Joshua Shephard and Sales Manager, Sarkis Shamshoyan. Mr. Jaffar Excellent, professional, honest customer care from owner Gary Jaffarian, my salesman Joshua Shephard and Sales Manager, Sarkis Shamshoyan. Mr. Jaffarian had me speak with Sarkis first, who assured me a most pleasant experience. I could not have been treated with better care and respect. I am a former car salesman, and I can attest they did not engage in any of the negative behaviors that are so inevitable while car shopping. I am so happy with my experience and absolutely love my new Rav4. More

Inconvient I dropped the car off at 9am for a 20K service-came back at Noon as discussed and the car was not ready. I was presented with let me find an excuse fr I dropped the car off at 9am for a 20K service-came back at Noon as discussed and the car was not ready. I was presented with let me find an excuse from the service person to the Manager. I have no interest in your excuses. Have the car ready when promised More