I've had my car serviced at this dealership several times in the past, and it's always been good-not-great. But my experience today was beyond disappointing. After having an issue with my car and confirming via OBD diagnostics that it was an issue requiring immediate attention, I had my pregnant wife take me to drop off my car before hours this morning. I work out of town in an emergency department 86 miles from my house, and my wife works as well. We needed the vehicle fixed before it could be driven.
When I called the service center this morning to let them know what issues I was having, I was told, "Well, you know it's gonna be a week before we can even take a look at it." A week? To even look and diagnose? "There's a lot of cars in front of you, we're booked up. I don't know what you plan on doing for a week." No compassion, no customer service, no seeking to earn my business, nothing. Sorry 'boutya. No one even offered a loaner car in the interim, nothing.
I'll take it to my usual shop in town who performs excellent service and can see it immediately. The only reason I considered the dealer was because it was a major issue that needed dealer parts. But I'd rather another shop order them and install them. I've never been so unimpressed with a service center.