Jaguar Land Rover Asheville

About time that the truth comes out I’ve had 2 LR’s through LROA. This place is a joke. New customers beware, just wait until you follow up service come around. Ha ha ha. Oh they wil I’ve had 2 LR’s through LROA. This place is a joke. New customers beware, just wait until you follow up service come around. Ha ha ha. Oh they will make you feel like a king or queen to get you 60k+ but then comes the repair bills and uncovered warranty items and of course the arrogant attitudes. These folks cannot even afford to drive what you are purchasing but act like they are the special ones. Not joke I have been dealing w LROA for over 6 years way back when they had a real GM by the name of Don. I have seen the revolving door spin over there for a long time. Hey just for example your brakes are not under warranty, cost for brake job there $2000+. But Same exact set up at Organic Mechanic in WAshe $1100 out the door. You do the math. Unless you ego is so high you like to toss cash in the wind (which most of us you are fortunate) well we didn’t get there by being stupid. Best of luck to you. LR does make a pretty fantastic and safe auto and yes I love my LR4 V8. But can’t same the same for the dealer. Maybe someday they will get a little humble and truly focus their sights on the customer and not the bank. More

Poor service Worst customer service experience I have had. Bridgette in the service department was a nightmare to work with, very poor attitude, rude and had extre Worst customer service experience I have had. Bridgette in the service department was a nightmare to work with, very poor attitude, rude and had extremely poor communication with the rest of the facility. Bridgette would not communicate with the sales department to get the promised repairs done that were needed at the time of purchase, even after my car was taken there 2 times. Will never buy from them again. More

Customer Service Purchased a certified pre-owned Evoque from Land Rover Asheville last year. I have needed to take the car in a couple of times for service. The servic Purchased a certified pre-owned Evoque from Land Rover Asheville last year. I have needed to take the car in a couple of times for service. The service personnel, including my salesman, have gone out of their way to provide a loaner and return my vehicle in top running condition. My Evoque came with a 100,000 mile bumper to bumper warranty and so far everything has been covered. They treat me like family and I have been very impressed and happy with my first Land Rover purchase. More

Unnecessary expensive service After more than $3,000 for new rotors and tires,(why they couldn't re-cut the rotors is beyond me) they then charged me $700 for an oil change!!! Inc After more than $3,000 for new rotors and tires,(why they couldn't re-cut the rotors is beyond me) they then charged me $700 for an oil change!!! Included bleeding the brakes that they just did a few months ago. Total rip off place More

Service continues to be excellent . I have purchased two vehicles from this dealership and the service has been consistently great. The repairs were done efficiently and the staff was al I have purchased two vehicles from this dealership and the service has been consistently great. The repairs were done efficiently and the staff was always polite and ready to accommodate the customer. More

Efficient service, nice people, comfortable facility I was in and out quickly. The people were nice, My car was serviced and cleaned inside and out. The waiting area was comfortable and clean. I was in and out quickly. The people were nice, My car was serviced and cleaned inside and out. The waiting area was comfortable and clean. More

expensive repairs Nice efficient people . 60,000 mile xx found $5000 worth of fixing! had to take their word. Provide me a loaner and kept me appraised of progress. Nice efficient people . 60,000 mile xx found $5000 worth of fixing! had to take their word. Provide me a loaner and kept me appraised of progress. Have taken my LR4 there several times and am pleased -- a bit expensive. Very nice waiting area. More

Caring Service Staff Service Center staff is caring and friendly. Have had difficulty with a malfunctioning warning light on the dashboard that they have not been able to Service Center staff is caring and friendly. Have had difficulty with a malfunctioning warning light on the dashboard that they have not been able to repair as yet. However, I feel the staff is trying to create a very good service area. I'd like not to spend so much time at the dealership service center lounge. More

Just a trouble fee car service as it should be Just a trouble fee visit car serviced and washed returned ready to roll my f pace was looking great wheel change had been completed new jag hat broug Just a trouble fee visit car serviced and washed returned ready to roll my f pace was looking great wheel change had been completed new jag hat brought from parts on front seat More

Service Quality I’ve used this dealership for over a decade and overall the service has been very solid. As an expat Land Rover driver for decades, the quirky natu I’ve used this dealership for over a decade and overall the service has been very solid. As an expat Land Rover driver for decades, the quirky nature of these vehicles requires insight for optimal experience as they age. I tend to do a little bit of research before dropping off for repairs. Lesco Rogers, M.D. a More