Jaguar Land Rover Bellevue

Fast!! Called the service center to order a part for my Discovery Sport and we were taken care of immediately w great care! We live in Eastern Washington and Called the service center to order a part for my Discovery Sport and we were taken care of immediately w great care! We live in Eastern Washington and they graciously mailed us what we needed UPS in 2 days! Thank you for your amazing customer service from the other side of the state@ More

On time, efficient with regaular status updates. Service was scheduled easily to meet my needs and I was provided with update reminders when the time came close. My paperwork and rental of a loan ca Service was scheduled easily to meet my needs and I was provided with update reminders when the time came close. My paperwork and rental of a loan car were all efficient and I was on my way in under 30 mins. I received a text when the car was done and the final paperwork review was simple. All in all - slick and efficient. More

Predictable and Reliable Service and Sales Excellence! Had been looking for a new car for my wife and recently had an issue with my 2014 XK. In addition to a technical issue, the car became stuck in the s Had been looking for a new car for my wife and recently had an issue with my 2014 XK. In addition to a technical issue, the car became stuck in the snow on an unplowed road effectively leaving me stranded. Our salesman (Randy) not only drove a test drive vehicle to my home, but also arranged for the tow and repair (all in warranty) of the XK, and a loaner. Had worked previously with Zoran on prior purchase and thought his sales excellence was an anomaly. Very happy to find Randy also (as well as many of the team I met during the process) to be the picture of Sales and Service Excellence!! When it came time for delivery, we were unable to leave the home due to a move-in-progress. Randy went above and beyond again - driving my wife's new Jag to our home and delivering a complete experience in our kitchen (the Jaguar pen, details on electronics, the full show). Even more incredible given that this was all during one of the most severe snow-storms that Seattle has had in 20 years! Finally Service (Eric I believe) called me to let me know what was wrong with the XK, completed the repair in-warranty, and even detailed the interior. Jaguar of Bellevue earned my business twice in the same year, and I am happy to return the next time we are in need. The service department has been terrific, and the sales experience is truly Red Carpet. Thank you Zoran, Randy, Eric (Service), and team! More

Unexpected Service Really impressed with the quality of service we received from Alina Mars and the service team at Land Rover Bellevue. Rover Roadside Service organized Really impressed with the quality of service we received from Alina Mars and the service team at Land Rover Bellevue. Rover Roadside Service organized getting my Range Rover towed in to the service center straight away, and Alina kept me informed with text messages throughout the service. The mechanics successfully solved the mysterious issue with the Range Rover and I was back and on the road. Much appreciated the efforts across the board. More

Self inflicted disappointment I think I had an expectation that a Land Rover dealership would be a standout from other dealerships. That I would be greeted as if I were semi-import I think I had an expectation that a Land Rover dealership would be a standout from other dealerships. That I would be greeted as if I were semi-important. That someone would offer me coffee while I waited or at least point it out. That service loaners would not come with more restrictions than an Acura dealer. That I wouldn’t have felt just like they were doing me a favor by allowing me to get my car serviced there. This expectation contributed to my disappointment when I was treated as if I were at any other dealership. My car was repaired, under warranty, and seems to be working fine. The service done appears to be good. More

Would work with them again In the past 5 years I've purchased a Subaru, leased a LEAF, purchased a Tesla, and purchased an I-PACE with a Subaru trade-in. For purchasing without In the past 5 years I've purchased a Subaru, leased a LEAF, purchased a Tesla, and purchased an I-PACE with a Subaru trade-in. For purchasing without a trade-in, Tesla's direct-order and direct-delivery model gave the fastest and easiest experience. However I'm not sure I would have wanted to try to deal with Tesla on a trade-in. For purchasing an I-PACE with a trade-in, I think working with Zoran at Jaguar Land Rover Bellevue went about as well as I could have expected. He was reasonable, respectful, and professional. Alec was very knowledgeable about the vehicle's menu options when he took us on the test drive, although he didn't seem to know why we were having trouble with the reverse view camera. After we purchased we realized that it has a significant lag, which is something the other I-PACE owners have reported. I've owned EVs for almost 5 years, and it was obvious to me that EVs are new to the sales staff there. A member of the staff who I worked with didn't know about common EV terminology, such as J1772, or about what kind of options people have for charging EVs while out on the road. That's sort of like not knowing the difference between diesel and gas in the world of internal combustion engine cars. As an experienced EV owner, that didn't impact me that much, but if Jaguar is serious about selling EVs at a location that's just blocks away from a Tesla service center, I suggest the management focus a bit more on training in that area. More

Poor brand representation When someone purchase a six figure vehicle from Lamd Rover you would expect more white glove service. Maybe they’ve lost the Land Rover service touch When someone purchase a six figure vehicle from Lamd Rover you would expect more white glove service. Maybe they’ve lost the Land Rover service touch that i’ve experienced years ago because of their movement into lower price point vehicles. Not every consumer is the same but this felt no different than any other mid level dealership. More

Great Car Buying Experience, with Terrible Follow Thru My husband and I met had a good experience while at the dealership purchasing the car. However, since leaving the facility I have had a difficult t My husband and I met had a good experience while at the dealership purchasing the car. However, since leaving the facility I have had a difficult time getting return calls and follow up to our car purchase. I went into the dealership left my name and number - no return call. I left two voice messages - and after second voice message received a text response! Three days ago I sent an email to the Sales Manager asking for assistance - still not response from him directly. Two days ago received phone call from service department finally. But no response from original sales person or the sales manager. This post sales experience has been less than acceptable. More

Arrogant I was surprised to be told that "we no longer supply loaners for normal service appointments" - that was said to me .. and when i purchased the lease I was surprised to be told that "we no longer supply loaners for normal service appointments" - that was said to me .. and when i purchased the lease on the car I specifically asked if that was available and told "Yes of Course" .. The gentleman was quite arrogant about my car. The breaks started squeaking - so I had asked to have them looked at. He explained to me (who has had the car for 2 years now) This is not a Lexus or Honda this is a High Performance Car - the brakes squeak if you dont handle it correctly. I'm sorry .. EXCUSE ME? I haven't had squeaky breaks for 2 years -- but apparently i don't know how to drive the car. Honestly - I'm not sure what changed here .. but I felt very put off and not worthy to be driving the car. More

Amazing Car Buying Experience Zoran, Dmitri, and Rachel are all the best in the business. It was incredibly easy to deal with a lease end and finding a new vehicle to get into. I w Zoran, Dmitri, and Rachel are all the best in the business. It was incredibly easy to deal with a lease end and finding a new vehicle to get into. I would highly recommend Jaguar Land Rover of Bellevue. More