Jaguar Land Rover Bellevue

My Visit to LandRover of Bellevue I visited this Dealership 3 times and my last time was the most fruitful as I ended up meeting the Sales person who not only tried to give me good adv I visited this Dealership 3 times and my last time was the most fruitful as I ended up meeting the Sales person who not only tried to give me good advice but also did not try to sell something that I did not like. Adam is a great guy who really does not want to waste your time and wants to make the deal. He would let you know if it’s possible or not upfront and if he can make it happen or not. Thanks Adam for your help. Appreciate it. More

Jaguar service Got one of those warning lights, book says gonto service, who needs problems, got a Thursday Appointment, dropped car off, needed to pick car up on Got one of those warning lights, book says gonto service, who needs problems, got a Thursday Appointment, dropped car off, needed to pick car up on Sunday, that’s not possible, my salesman Solved that problem and all went well, now we are leaving on a road trip, 7500 miles, second road Trip since new in 2016, XJ is the ultimate road trip car in my opinion More

Knowledgeable, professional, and easy to work with. I had a great experience here. The staff was easy to work with, organized, professional, and very low pressure. But that's what I would expect from La I had a great experience here. The staff was easy to work with, organized, professional, and very low pressure. But that's what I would expect from Land Rover. Experience met expectation. More

Great staff Great Experience!! When I stepped into this dealership in 2016 I had a real setback which ended up in me buying my first Landrover from LandRover of Seattle. However thi When I stepped into this dealership in 2016 I had a real setback which ended up in me buying my first Landrover from LandRover of Seattle. However this time around it was a different experience. Looks like a lot has changed in the last two year. The staff are very friendly and not at all pushy. My sales rep Marcos was a true sales man. He ensure he gave me the space needed while choosing my car. I changed my mind several times and every single time he was patient enough to show the car, give a test drive and ensure we are happy at the end of the day. Kudos to Land Rover of Bellevue. More

Great customer service From check-in to check-out my service contact John was informative, friendly and did everything to ensure I was happy with my experience. There was o From check-in to check-out my service contact John was informative, friendly and did everything to ensure I was happy with my experience. There was one small issue discovered after my appointment which was handled with every effort to ensure I was satisfied. More

Incorrect guidance and overcharged me I took an appointment for changing diesel fluid. Since my vehicle is a leased vehicle, i was told that my car comes with free maintenance and service. I took an appointment for changing diesel fluid. Since my vehicle is a leased vehicle, i was told that my car comes with free maintenance and service. When i took the appointment, i confirmed with the person that diesel fluid is covered and is free. When i went to the dealership, they asked me to sign some paperwork as formality. They didn't mention about the money that i was going to be charged not did they collect money in advance. It was a mistake on my part too, not to check the paperwork before signing as i was in rush. At the end of the appointment when i came to pick my car. they charged me $254 (50$ for fluid and rest for labor. Ridiculous!!!). I tried to explain them that i was told that this free at the time of taking the appointment. I asked them to lower the price but instead they threatened me to send it to collections if i don't pay. Totally bad way of handling customers. Finally ended up paying the whole amount but the experience was really bad. When there is money involved, they should let the customers upfront. I wouldn;t recommend this dealership to anyone. More

Service and suspension recall Took my car to get serviced. They were ready for me , paperwork, loaner, everything was great during the drop off. At the moment of the pick up , Took my car to get serviced. They were ready for me , paperwork, loaner, everything was great during the drop off. At the moment of the pick up , I was extremely pleased with the customer service I received , specifically from “Alina” . Respectful, courteous, communication throughout the process and way my vehicle service was addressed and returned. In fact, when I was ready to get back into my vehicle Alina checked it herself first and decided she was somewhat dissaointed with the vacuuming and wiping job inside so she notify me she was sending the car back again for a few mins to return it perfectly clean for me. Not only she took care of my routinary service but she truly involved herself to the very end to make sure I was happy after I left. I expect this kind of treatment after trusting our best interests in this company. I expected nothing least than this but she truly exceeded my expectations. I’m giving her 5 starts since she made my experience worth each one of them. -Aileen D. More

Excellent Service Eric was able to deliver great service and communicated the entire prices with transparency. Vanessa was also awesome in scheduling service. I would r Eric was able to deliver great service and communicated the entire prices with transparency. Vanessa was also awesome in scheduling service. I would recommend this team More

Top Service After giving Nicholas my list of requirements to upgrade my vehicle he and the team worked to get me the deal I wanted, perfect service, no pressure. After giving Nicholas my list of requirements to upgrade my vehicle he and the team worked to get me the deal I wanted, perfect service, no pressure. The end result they help me secure the vehicle of my choice! Highly recommend Nicholas and the team at Bellevue More

Terrible customer service I had a recent annual service for my vehicle at this location and the service was terrible. I got very little information to help me understand what t I had a recent annual service for my vehicle at this location and the service was terrible. I got very little information to help me understand what they were servicing on my car and spent 1100 dollars on routine work even though my car was just serviced last year and is three years old. When i returned to get my car they “forgot” to wash it and then did a hurried wash and left muddy footprints all over the driver side floor. I have had multiple bad experiences at this location and will not be returning. More