Jaguar Land Rover Bellevue

milage service and brake repair Great service from drop-off, to courtesy car to text updates on service job. Very honest and upfront of what needed to be done and what could be done Great service from drop-off, to courtesy car to text updates on service job. Very honest and upfront of what needed to be done and what could be done later. Pleasant, honest, fair and knowledgable. Will definitely come back and work with John again. More

Very Disappointed To whom it may concern , Purchase 2018 F-Pace on April 2, 2018. Signing all contract documentation on desktop computer without a hard copy in customer To whom it may concern , Purchase 2018 F-Pace on April 2, 2018. Signing all contract documentation on desktop computer without a hard copy in customer hand to read the fine print. VERY unprofessional. After signing all documentation hard copy was handed to customer .MISREPESENTATION on price FEELING it was a fraudulent business deal. Taken advantage of. When you let your guard down to trust others this was happens. Cancel additional purchase items for vehicle. As of April 19, 2018 no refund on cancel items. More

No one should be treated like this I took my LR4 in to be serviced because the break lights went on. Upon inspection my tires were bald on the outer rim and I had less then 3 percent br I took my LR4 in to be serviced because the break lights went on. Upon inspection my tires were bald on the outer rim and I had less then 3 percent breaks left. My car was less then two years old and I am a stay at home mom with young kids who goes very few places. it was crazy to think the cat had worn this fast on my account but I don’t know cats well so I assumed it was just how it is. I was told by my father later, a 20 plus year auto dealership general manager that this should not have been the case and that something in the alignment was off. To save a long loooong story I called to enquire and was met with a nice, and respectful but plain-that’s just the way it is conversation. when my dad insisted I dig a little deeper and reach out to the general manager dimetri I did so. That’s where the issues truly begin. I was told that he did not care if I ever bought a car there again, that he did not care if I ever got service with his dealership again. He accused me of calling him a liar because I questioned the break and wheel lifetime. He told me he would give me my service for free because he’s was apparently a liar. I’m 38. My husband and I are both in the health care field. Our jobs in life aside from being parents and friends, are to be of service and help others. It is not every day that someone speaks to me on a way that makes me feel like a low life, but that is exactly how he made me feel. Like I was trying to get something for free, when all I wanted was to understand and to have them take responsibility on the he part that was due. I’ve only had my car serviced at this dealership. I have kept up with every service my car has needed. My car has been kept in except shape dispite having little children and we just wanted to know how this happened so quickly and how to avoid it in the future. We made the decision not to use this dealership again based simply on the way we were treated by the head of its establishment. The person who should have had more tact and respect for the individuals who do business there. BE WARE. More

Skip this sloppy car shack , service is non existent Worst ever car buying / service experience ! I would rather cut off both of my legs than return to this place ! We never got an apology from a Worst ever car buying / service experience ! I would rather cut off both of my legs than return to this place ! We never got an apology from anyone at the dealer. Steer clear of this xxxx show. Yet another disappointment. Went in yesterday for a replacement on 2 door seals which is under warranty. Also to reapply crystal fusion to windshield. When we arrived we were told only one door seal was ordered and they didn't know about the other. Which is complete bull. We were told it would take a few hours even tho our mail stated if would only take 45 mins max with a wash and vacuum. The last time we were in they washed and vacuumed our car. But in the process they scratched the center armrest which is shiny piano black plastic. They said oh sorry and buffed it out. So this time we said be careful not to scratch the center arm rest like last time. Yup yup yup . Well the car was finished and well the center arm rest was scratched again. Oh we can buff it out said the sales manager . NO YOU CAN REPLACE IT NOW ! How many times do you buff scratches out of a car in the same spot before re-painting them ? We then left luckily we didn't go far before discovering the other mistake. They removed the tread plate on the floor and left it on the floor with extra pieces . Nothing like a huge hole in the floor luckily it popped back in but still can you not finish the job that you started ? You think when you spend $85K on a car you would get great customer service. I feel like I purchased a car from Sloppy Joe's car Depot Well after 6+ trips back to this xxxx hole are car is finally fixed. We went back last Saturday to have the issues finally addressed and God willing no new issues came up . Got a call from the dealer today saying they would no longer service our vehicle ! I couldn't be happier the feeling is mutual . I will shout from the roof tops and spread my experience as far and wide as I can ! Everyone will know how xxxxty your service is ! I will also spread world to my mechanic who will also pass along my experience. Ps. Matt ( the service manager) your a joke your not even qualified to work at Walmart ! That dealership is going to sink with you behind he wheel Ther only person that was always pleasant was Zoran. He took care of us during the car buying process. He went above and beyond. But he was the only person More

Great experience Adam was an excellent salesmen. He treated me like a person and made me want to come back over and over. He was efficient and was able to get everyth Adam was an excellent salesmen. He treated me like a person and made me want to come back over and over. He was efficient and was able to get everything completed in a reasonable amount of time. I look forward to my next purchase down the road! Adam, thank you for your hospitality! Natalie had an upbeat and fun personality. She made the finance process seamless and painless. Her ability to explain the different packages was amazing. Thank you for a great experience. More

Great service and very friendly! Everyone at Land Rover Bellevue that I have had contact with has been very friendly, helpful and professional. I highly recommend this dealership! Bra Everyone at Land Rover Bellevue that I have had contact with has been very friendly, helpful and professional. I highly recommend this dealership! Bravo to all! More

Great People, Super Helpful We had a interesting experience with this dealership, but our sales associate Nick and finance representative, Katie have been outstanding. Our car wa We had a interesting experience with this dealership, but our sales associate Nick and finance representative, Katie have been outstanding. Our car was essential stuck in port and long story short, it was a less than an ideal situation. However, Nick and Katie worked with us continually and did everything in their power to make sure we were informed and as happy as we could be without our new car. However, tomorrow, my car is ready to be picked up and looking forward to a long working relationship with this dealership. We are very pleased. Things in life happen sometimes that are out of our control, but it is how it is dealt with. Nick and LandRover did an outstanding job in the customer service department and that speaks volumes about their character. More

Professional, efficient, courteous My customer service representative, Patty R., was great in all respects. Professional, courteous, efficient, and was great at listening and answering My customer service representative, Patty R., was great in all respects. Professional, courteous, efficient, and was great at listening and answering my questions and concerns. My first annual scheduled maintenance went quite smoothly and completed in half the time I was expecting. I had a couple of minor concerns that she addressed promptly and courteously. I HIGHLY recommend this dealership in Sales and now in Service. OUTSTANDING!! More

Great Experience Sales and management team where great to work with. Prompt with getting me all my answers to my questions and a final price. Finalizing documents was Sales and management team where great to work with. Prompt with getting me all my answers to my questions and a final price. Finalizing documents was quick and easy. More

Extremely Clean and Professional We were greeted by Zoran our sales associate and from the start he was professional and offered us amenities immediately. Very courteous and extremely We were greeted by Zoran our sales associate and from the start he was professional and offered us amenities immediately. Very courteous and extremely helpful. More