Jaguar Land Rover Bellevue

Smooth and convenient Everything was very streamline , the service professionals were friendly , loaner car was available and ready , service done when promised. No cost to Everything was very streamline , the service professionals were friendly , loaner car was available and ready , service done when promised. No cost to me , because still under warranty. A really great experience overall. More

Disorganized service center While all of the staff that we dealt with at the service center were friendly, we were continually disappointed by how disorganized they were. Both my While all of the staff that we dealt with at the service center were friendly, we were continually disappointed by how disorganized they were. Both my husband and I were hung up on separate times while being transferred from person to person. They neglected to call to set up a shuttle when they said they would. One time that I called during business hours, the scheduler was "out" and they asked me to call back in 2 days to schedule my service. When we brought the car in at the scheduled time, they did not have our appointment written down and tried to turn us away until they talked with the person who had set the appointment. Each of the 3 times we had to come in for this issue, they were harried and "understaffed for the day". The work they did was fine, and like I said, they were friendly and respectful, but they need to figure out some better systems for organization. More

Expected Better This was a first service and the car was kept for multiple days and their was little/no proactive contact from the dealer on the status of the car or This was a first service and the car was kept for multiple days and their was little/no proactive contact from the dealer on the status of the car or when it would be done. Lexus was a much nicer experience. It is also to bad that you have to make an appointment to have your car washed where having owned several Lexus's it was a much better overall experience for a less expensive vehicle. More

Great experience I was looking to buy a new car and I was fairly undecided. Throughout the process I didn't feel pressured at all, and everyone was very patient. I end I was looking to buy a new car and I was fairly undecided. Throughout the process I didn't feel pressured at all, and everyone was very patient. I ended up going there 4 times and test driving 5-6 different cars before making a choice. I also liked the fact that they had a kids play room where my son could have fun while I was going through the purchasing process. More

smart, knowledgeable, helpful staff. great staff, balanced regarding my needs and questions. Very knowledgable and helpful. Very good experience and the process (usually way too long) w great staff, balanced regarding my needs and questions. Very knowledgable and helpful. Very good experience and the process (usually way too long) was pretty efficient. More

excellent experience it was scheduled came in for appointment to have key made and programmed went through the service dept was waiting all went well as scheduled it was scheduled came in for appointment to have key made and programmed went through the service dept was waiting all went well as scheduled More

Purchase My wife and I had the pleasure of working with JLR of Bellevue recently and it was on of the best experience's I have had with buying a vehicle. Not o My wife and I had the pleasure of working with JLR of Bellevue recently and it was on of the best experience's I have had with buying a vehicle. Not only were they very helpful, but every single person we worked with including Rachel A. in sales, Katie S. and Layla S. in finance, made the experience relaxing and fun. I know in the future I will go back and I recommend anyone who is in the market to get a vehicle to do the same. Amazing service, friendly atmosphere, and let's make it work for you type of attitudes. I highly recommend. More

Service Shinee Lafleur is an outstanding service advisor. She responds promptly to questions, however obscure (e.g., resetting DEF counter). She also recogniz Shinee Lafleur is an outstanding service advisor. She responds promptly to questions, however obscure (e.g., resetting DEF counter). She also recognized the DEF unit price disparity between Bellevue (WA) Jaguar Land Rover and Louisville (KY) Jaguar Land Rover. Hopefully this will be rectified by Bellevue management. More

Headlight change out takes forever. Scheduled a headlight bulb replacement with the dealer. Was supposed to take an hour tops. Arrived at the appointed time and was checked in. Was told Scheduled a headlight bulb replacement with the dealer. Was supposed to take an hour tops. Arrived at the appointed time and was checked in. Was told that the car had an airbag recall that would need to be taken care of as well. Dealer said they’d provide a loaner for the extra time it’d take to address the recall issue and that they’d provide the loaner “right away”. I agreed. Nearly 2 hours of waiting later and no sight of the loaner. In fact the last time I was there for another scheduled service I had a similar experience of endless waiting. This time for a pickup to collect my car from the dealer once the service was complete. This wait was over 3 hours with no good reason. On both occasions the incidents were handled unsatisfactorily by the dealership/management. More

RR purchase Sales and financing process was smooth and easy from start to finish. No hassles, complications or stress from the moment I walked in to the moment I Sales and financing process was smooth and easy from start to finish. No hassles, complications or stress from the moment I walked in to the moment I drove away with the new RR. More