Jaguar Land Rover Bellevue

Alec was great and made the buying process super easy. They were able to get me in and out in a short amount of time and made sure I was completely happy with my new purchase. They were able to get me in and out in a short amount of time and made sure I was completely happy with my new purchase. More

Robb was excellent throughout my purchase experience. Super easy going and helpful. Michael was great at walking me through my Discovery, showing me all the features and explained everything in depth. Super easy going and helpful. Michael was great at walking me through my Discovery, showing me all the features and explained everything in depth. Very knowledgeable. More

Problem was not solved the first time. Second visit to repair original problem still in shop going on 3 weeks. Disappointing! End this lease now repair original problem still in shop going on 3 weeks. Disappointing! End this lease now More

Alina was very helpful in each step of the repair process. I was well taken care of and all my questions were answered. Alina made me feel like my problem was important to her. Great service experien process. I was well taken care of and all my questions were answered. Alina made me feel like my problem was important to her. Great service experience! More

It was very easy to make an appointment online and my vehicle was checked in quickly. Then I was told I'd receive a text when the vehicle was finished and it was ready at the estimated time. I was disa vehicle was checked in quickly. Then I was told I'd receive a text when the vehicle was finished and it was ready at the estimated time. I was disappointed by the fact that when I went to pick up my vehicle I only interacted with the receptionist. I paid my bill and she give me the list of items completed during the service then said my car would be around front shortly. I've had three other cars serviced by this department over five years and everytime there has been someone discuss what was done with my vehicle and how it went. I felt like it was hurry up and pay your bill then take your car and leave. Overall not a very personable experience. More

As always, this dealer's service department treats me right. They are honest, never doing work that isn't necessary. And timely, getting results when promised. Alina, my regular service advisor, is exc right. They are honest, never doing work that isn't necessary. And timely, getting results when promised. Alina, my regular service advisor, is excellent. More

Excellent professional service. Michael Oakley was very helpful from scheduling all the way to giving me updated on the status if the car. Overall, I am extremely satisfied. helpful from scheduling all the way to giving me updated on the status if the car. Overall, I am extremely satisfied. More

Clean and well organized with knowledgeable sales staff. Process of the purchase was smooth with attention to detail and explanation of all available options. Delivery process was easy. I do NOT use soci Process of the purchase was smooth with attention to detail and explanation of all available options. Delivery process was easy. I do NOT use social Media so DO NOT include my name or address. This is a critical point for me . My review is NOT valid if you use my name or any other identifying features. More

I was actually very disappointed with the service. After I left the service center my engine service light was still on. I reached out immediately to the service center and was then even more disappointed a I left the service center my engine service light was still on. I reached out immediately to the service center and was then even more disappointed and upset. When I mentioned to the service rep that I had an engine light on, he then blamed me for not saying it that during my intake. I am not a car expert, but I would think that part of a service technician’s normal diagnostic and service checks would be to confirm the status of something as simple as the check engine light. After talking more with the service center, they told me that the light was not on during the test drive, which is not true, since the light being on was part of the reason for my visit. Additionally, when I pay over a thousand dollars for service I expect for the service people to pay attention to all the details, especially a warning light. I am so disappointed with this visit, and the mishandling of my issue by Shane Harrington that I am considering selling my car and getting out of Land Rover altogether and reaching out to the main corporate offices to further escalate my grievance. This not the “luxury” service I expect when I purchase a luxury car. Now I have to take time out my busy life to drive back to the service center to get this issue fixed. More

Just bought a Jaguar F-Pace about a month ago. Great experience at the dealership. The people I saw were available, courteous and willing to help. I was able to try the vehicle for about an hour which i experience at the dealership. The people I saw were available, courteous and willing to help. I was able to try the vehicle for about an hour which is more than I expected. I worked with Bobby from the sale department, very good experience. The experience with the person from the finance department was great too, clear explanation about everything, and no pressure to take additional options. More