Jaguar Land Rover Bellevue

I spoke with Randy before coming into the dealership. There were no surprises and our negation went exactly as planned. He is excellent. Rachel Abielmona was exactly the same. Friendly, knowledgeable There were no surprises and our negation went exactly as planned. He is excellent. Rachel Abielmona was exactly the same. Friendly, knowledgeable and efficient making the financing and warranty discussion easy. Randy and Rachel are true professionals and made my experience at the dealership great. More

Robin has been a great Service Consultant since I've been bringing my Rover to JLRB for the past 12 years. She's very responsive, always has a smile and does what she can to ensure I have a great experience. bringing my Rover to JLRB for the past 12 years. She's very responsive, always has a smile and does what she can to ensure I have a great experience. Robin deserves a raise. More

Had a great experience from the test drive to the final purchase of a new vehicle from the team. The entire process was smooth and easy. purchase of a new vehicle from the team. The entire process was smooth and easy. More

Randy and Rachel (congrats on promotion) are simply amazing! Dario didn’t say much, but I know he and Randy helped make it all happen! amazing! Dario didn’t say much, but I know he and Randy helped make it all happen! More

Robb Russell was my salesman and out of my 10+ car purchases over the years, he made my car purchase experience the best that I have ever had! Excellent! purchases over the years, he made my car purchase experience the best that I have ever had! Excellent! More

Minimal communication and because they were so behind, they kept my car for 3 days. In the end they could not find the exact problem they kept my car for 3 days. In the end they could not find the exact problem More

Mike O. was great with understanding my service needs and proposing the options. He was timely, courteous and eager to help & provide suggestions. Excellent service. proposing the options. He was timely, courteous and eager to help & provide suggestions. Excellent service. More

I picked my car up from service and upon returning home, I realized that a box full of unused and unworn masks was missing from my car. The value of the missing items is $35. I shared this feedback with two I realized that a box full of unused and unworn masks was missing from my car. The value of the missing items is $35. I shared this feedback with two Jaguar Land Rover Bellevue employees; one in Service and one in Sales. Additionally, I requested the the Service Manager be notified and no one followed up with me to resolve this issue. At a MINIMUM, I expect Jaguar Land Rover Bellevue to follow up with me and offer to reimburse me the cost of the missing items. More

Experienced racial profiling and disrespect while waiting for an appointment I was scheduled for with Mr. Payne (which he was very apologetic for the actions of others) and professional. Natalie, financial m for an appointment I was scheduled for with Mr. Payne (which he was very apologetic for the actions of others) and professional. Natalie, financial manager, was very thorough and professional the entire time. My ratings are not based off Mr. Payne and or Natalie’s behavior/actions (outstanding) but the behavior, lack of integrity and racial profiling of the receptionist and another gentleman of the Jaguar establishment. I was applaud to watch it happen to me and my son, in plain site. I’m very humble and don’t use the race card, but this visit confirmed the atmosphere of Bellevue that I was warned about. I sent this disgusting and disrespectful event in an email to the dealership and was informed that it will be presented to the Manager. As if today, I have not heard one peep from the manager as I was informed they will contact me. I guess they will rather hear from my someone who will be representing me. If the manager is silent to customers, that is a message to his personnel that they agree with their negative behavior and disrespect to others. Very DISAPPOINTED how I was treated by the management, receptionist and another salesman, not David. More

Alina is a pro who is thoughtful and accommodating. She made for a great experience. I am concerned with covid and she adapted her process to meet my expectations for a safe experience. made for a great experience. I am concerned with covid and she adapted her process to meet my expectations for a safe experience. More