Jaguar Land Rover Bethesda

Outstanding service team especially Caby. From the time I came into the dealership I was met with professionalism, courtesy and was continually updated on the status of the service of my car From the time I came into the dealership I was met with professionalism, courtesy and was continually updated on the status of the service of my car. I am thrilled to have such a dedicated service team at Bethesda Land Rover and will continue to purchase my Land Rover vehicles at Bethesda due to the highly trained and professional service team. More

Sales person was good. Vehicle has paint defect and tjey did not bother to do paint touch up. Vehicle was dirty when i arrived. Vehicle has paint defect and tjey did not bother to do paint touch up. Vehicle was dirty when i arrived. More

Perfectly satisfied with the service provided at this dealer..,they are very professional and considerate the customers needs are a clear priority. Great work! dealer..,they are very professional and considerate the customers needs are a clear priority. Great work! More

Samer and Ellis are a great team. They managed to turn a potentially negative experience into a positive one. One of the quickest and easiest vehicle purchasing experiences I’ve ever They managed to turn a potentially negative experience into a positive one. One of the quickest and easiest vehicle purchasing experiences I’ve ever had. Kudos guys. More

I wish I would have gone to Chantilly Land Rover Jaguar. I bought a car there and had wonderful service. At Bethesda LRJ, my experiences with this dealership have been extremely disappointing. No one follow I bought a car there and had wonderful service. At Bethesda LRJ, my experiences with this dealership have been extremely disappointing. No one follows through on anything they promise and I never get a human being, just an answering machine. They never returned calls to fulfill my "We owe you" list until I called corporate over a month after my sale. They put a charge on my credit card, admitted it was a mistake, and have not taken it off. When I call, they say the person who can refund it isn't here today, she'll call you tomorrow morning. And then crickets. It has been this pattern since the very day I purchased the car. They finally fix the dents in my car, one correct and the others with touch up paint. They did fix this the next day. I'm not going into a rant about how awful the service has been even past these three examples, but I have purchased many different brands from many different dealerships and this experience has been at the bottom. More

My first time back in many years and I was greeted like I was a regular customer. From pulling into the service lane I was greeted immediately. I explained that I had not been here for years,, he took the I was a regular customer. From pulling into the service lane I was greeted immediately. I explained that I had not been here for years,, he took the time to walk me inside and introduced me ti one of the service managers Crystal. She was pleasant and friendly even though we barged into her office . It was rather comical, but she rolled with punches. What a true asset she is to the management team. More

Great customer service! The process did not take long and all my questions were addressed. The process did not take long and all my questions were addressed. More

Good service. Crystal was very informative and personable. I was kept updated on progress as I waited. Crystal was very informative and personable. I was kept updated on progress as I waited. More

They provided a great experience in purchasing our first Jaguar. They were very accommodating and patient to meet our needs. Jaguar. They were very accommodating and patient to meet our needs. More

Highly recommend. I worked with Ernest he was excellent. Also financed with them. Love their customer first philosophy. I worked with Ernest he was excellent. Also financed with them. Love their customer first philosophy. More