Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jaguar Land Rover Bluff City
Memphis, TN
618 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 618 reviews
May 09, 2020
Great attention to customer service and education on vehicle operation. Quick response to questions. Dealership is comfortable, clean and welcoming. I really liked having vehicle indoors for customer r vehicle operation. Quick response to questions. Dealership is comfortable, clean and welcoming. I really liked having vehicle indoors for customer review of options and operation. More
by DANNETTE1
Verified CustomerEmployees Worked With
Mike Golladay, Dee Yoakum
May 08, 2020
Dane was great Our service with Dane was great! He is a good listener. Kept us informed and vehicle was ready when promised. We will request him again. Our service with Dane was great! He is a good listener. Kept us informed and vehicle was ready when promised. We will request him again. More
by Charmin
Employees Worked With
May 05, 2020
Before my shop here, I was skeptic due to a few reviews I had previously seen but after speaking with Jason in sales and Dee in finance, I couldn’t be happier with choosing Memphis over trying to go with Atl had previously seen but after speaking with Jason in sales and Dee in finance, I couldn’t be happier with choosing Memphis over trying to go with Atlanta. Thank you guys for being patient and working with me on my brand new Range Rover Evoque! More
by Raynitao823
April 29, 2020
I've bought 14 cars in my life and thi was the best buying experience I have ever had. Jason is terrific in his professionalism, knowledge and helpfulness. The dealership is well appointed and very cle buying experience I have ever had. Jason is terrific in his professionalism, knowledge and helpfulness. The dealership is well appointed and very clean. I received an excellent car and deal. Thanks. More
by Rcesario1
April 26, 2020
Dan done an outstanding job and was knowledgeable about what needed to be done to our vehicle. Would recommend the dealership to family and friends. what needed to be done to our vehicle. Would recommend the dealership to family and friends. More
by KATHRYN.TUTTON
Employees Worked With
April 26, 2020
Derrick really made me feel like my business was appreciated and gave me valuable knowledge about credit. An overall great Experience! I would Highly Recommend them to others. appreciated and gave me valuable knowledge about credit. An overall great Experience! I would Highly Recommend them to others. More
by MYCHELLE.RAY
April 26, 2020
I will start by saying I’m assuming this isn’t their usual level of service since they have had to change some thing due to the COVID-19 response, but I think the thing that struck me was their lack of usual level of service since they have had to change some thing due to the COVID-19 response, but I think the thing that struck me was their lack of communication about the repairs to my vehicle. I scheduled my appointment in their website for 7:30 am, but no one informed me they changed their hours to open at 8 am. I decided to wait for my car, as it’s the only one I have, and it wasn’t until a couple of hours I was called back to discuss it. No problem. I approve the work and then go back to wait. They have a great customer service lounge with refreshments, but Fox News killed me softly. I wait for another couple of hours before I go back to the service department to inquire if my car would be finished today or would I need to come back. It was then and only then I was told that one of the repairs would take 7 hours. You mean I could have been home? So, I was told someone could take me home and would be back in 20 minutes. Thirty minutes later I’m still waiting and then go back to the service department to see what happened. They call around and then about 10 minutes later I’m driven home by one of the advisors. I was promised a call later that day or the next morning, but didn’t receive any call. I called the next day for an update and had to subsequently call back for regular updates since they have a Monday-Wednesday crew and a Thursday-Saturday crew due to COVID-19. The silver lining was that picking up my car was a positive experience thankful to Dane. I will be taking my car back to get repaired later next week, and I hope that there will be greater communication, especially with a first time customer to their dealership who is spending thousands of dollars in repairs. I know they are the only Range Rover dealership in Memphis, but communication and customer service go a long way. More
by stevenward83
April 26, 2020
Dane is a fantastic service rep. I rely on him a lot and can always trust he will give me the straight story! He’s great. can always trust he will give me the straight story! He’s great. More
by Aaferrara
April 25, 2020
Dane was great! He managed to get me in and out. He was friendly and informative. I will definitely recommend him to my fellow Jaguar drivers! I really appreciated his service! Thank you Dane! friendly and informative. I will definitely recommend him to my fellow Jaguar drivers! I really appreciated his service! Thank you Dane! More
by Amber Johnson
Employees Worked With
April 24, 2020
Low rating bc this dealership did not do what I asked in regards to the servicing of my vehicle. My battery went bad. Had it tested and tested like I aforementioned. I replaced the battery& car would not regards to the servicing of my vehicle. My battery went bad. Had it tested and tested like I aforementioned. I replaced the battery& car would not start. Sent it to this dealership (only one in Memphis) and asked specific that they test the starter. They did not want to test the starter bc of a previous engine problem. I asked the serviceman to just test the starter and he would not even try. Just kept mentioning a previous engine problem. By the way, I was driving with that engine problem for 3 months. End result, they never checked my starter. Would have rated it zero stars but it forced me to select something More
by ntransou
Employees Worked With
Chad Henze
