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Jaguar Land Rover Bluff City
Memphis, TN
622 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 622 reviews
April 26, 2020
I will start by saying I’m assuming this isn’t their usual level of service since they have had to change some thing due to the COVID-19 response, but I think the thing that struck me was their lack of usual level of service since they have had to change some thing due to the COVID-19 response, but I think the thing that struck me was their lack of communication about the repairs to my vehicle. I scheduled my appointment in their website for 7:30 am, but no one informed me they changed their hours to open at 8 am. I decided to wait for my car, as it’s the only one I have, and it wasn’t until a couple of hours I was called back to discuss it. No problem. I approve the work and then go back to wait. They have a great customer service lounge with refreshments, but Fox News killed me softly. I wait for another couple of hours before I go back to the service department to inquire if my car would be finished today or would I need to come back. It was then and only then I was told that one of the repairs would take 7 hours. You mean I could have been home? So, I was told someone could take me home and would be back in 20 minutes. Thirty minutes later I’m still waiting and then go back to the service department to see what happened. They call around and then about 10 minutes later I’m driven home by one of the advisors. I was promised a call later that day or the next morning, but didn’t receive any call. I called the next day for an update and had to subsequently call back for regular updates since they have a Monday-Wednesday crew and a Thursday-Saturday crew due to COVID-19. The silver lining was that picking up my car was a positive experience thankful to Dane. I will be taking my car back to get repaired later next week, and I hope that there will be greater communication, especially with a first time customer to their dealership who is spending thousands of dollars in repairs. I know they are the only Range Rover dealership in Memphis, but communication and customer service go a long way. More
by stevenward83
Verified Customer
April 26, 2020
Dane is a fantastic service rep. I rely on him a lot and can always trust he will give me the straight story! He’s great. can always trust he will give me the straight story! He’s great. More
by Aaferrara
April 25, 2020
Dane was great! He managed to get me in and out. He was friendly and informative. I will definitely recommend him to my fellow Jaguar drivers! I really appreciated his service! Thank you Dane! friendly and informative. I will definitely recommend him to my fellow Jaguar drivers! I really appreciated his service! Thank you Dane! More
by Amber Johnson
Employees Worked With
April 24, 2020
Low rating bc this dealership did not do what I asked in regards to the servicing of my vehicle. My battery went bad. Had it tested and tested like I aforementioned. I replaced the battery& car would not regards to the servicing of my vehicle. My battery went bad. Had it tested and tested like I aforementioned. I replaced the battery& car would not start. Sent it to this dealership (only one in Memphis) and asked specific that they test the starter. They did not want to test the starter bc of a previous engine problem. I asked the serviceman to just test the starter and he would not even try. Just kept mentioning a previous engine problem. By the way, I was driving with that engine problem for 3 months. End result, they never checked my starter. Would have rated it zero stars but it forced me to select something More
by ntransou
Employees Worked With
Chad Henze
April 23, 2020
I had the worst experiences on 4/8/20 I only went in for an oil change and end up pay for service I didn’t authorize. I never experienced that in the years I been going. The things they said they fix they d an oil change and end up pay for service I didn’t authorize. I never experienced that in the years I been going. The things they said they fix they didn’t just sad and bad service. Never again! More
by Sheritabrown10
Employees Worked With
David Frederick, Mike Johnson, David Frederick
April 22, 2020
This has to be the Worst possible car servicing that I have ever had to Experience I have ever had to Encounter. No type of consistency when it comes to meeting the service needs or their customers or cli have ever had to Experience I have ever had to Encounter. No type of consistency when it comes to meeting the service needs or their customers or clients. More
by LADALE1217
Employees Worked With
David Frederick
April 22, 2020
I asked David for a loaner with an appointment but when I arrived yet again .. service dept didn’t have a loaner for me I have to work 8-5 and can’t wait for my car to get ready arrived yet again .. service dept didn’t have a loaner for me I have to work 8-5 and can’t wait for my car to get ready More
by cpricefnp2006
Employees Worked With
Chad Henze, David Frederick
April 21, 2020
Jason was exceptional and extremely professional. He helped us get my perfect car and was extremely accommodating for us. He took the time to explain everything and let me learn everything I wanted to k helped us get my perfect car and was extremely accommodating for us. He took the time to explain everything and let me learn everything I wanted to know about the car before I left the dealership. He was straight forward with us and I really appreciated that. I’ve never had a better experience buying a car and I will definitely be recommending Jaguar Land Rover Bluff City and Jason specifically. Thank you so much More
by AndreaPeterson
Employees Worked With
April 19, 2020
Thanks you guys in the service department for my vehicle’s oil change. Thanks for being there amidst this pandemic. Your work is highly appropriated. God bless and be safe. vehicle’s oil change. Thanks for being there amidst this pandemic. Your work is highly appropriated. God bless and be safe. More
by Faajowi
Employees Worked With
David Frederick
April 18, 2020
The service was excellent. The representative was very friendly and knowledgeable. They went over and above. They made sure we were satisfied. I would recommend Bluff City anyday. friendly and knowledgeable. They went over and above. They made sure we were satisfied. I would recommend Bluff City anyday. More
by donald
